Ratings based on 174 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 13, 2024 on Expedia
Beautiful rooms and friendly hotel staff except for a few things….
The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless.
Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night.
We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive.
The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Comment from Hotel Management
Jan. 14, 2024 by Hotel Indigo KARUIZAWA, Hotel Management
Thank you for staying at Hotel Indigo KARUIZAWA.Despite your stay, I apologize for your unfortunate presence.We will take into account your comments and make improvements.Thank you again for staying with us.
by A traveller
Posted Dec. 29, 2023 on Hotels
Comment from Hotel Management
Dec. 31, 2023 by Hotel Indigo Karuizawa, Hotel Management
Thank you very much for staying with us this time.I hope you had a relaxing time.If you have any comments,please let us know.I would like to improve it in the future.Thank you again for staying with us.
by A traveller
Posted Dec. 13, 2023 on Expedia
by A traveller from Singapore
Posted Nov. 21, 2023 on Expedia
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.
by A traveller from MERCER ISLAND
Posted Oct. 16, 2023 on Expedia
Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat
by A traveller from Montreal
Posted Oct. 2, 2023 on Expedia
Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.
Comment from Hotel Management
Oct. 17, 2023 by Mr or Ms. Juan, Hotel Management
Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Hotel Indigo.We hope that you will give us the opportunity to serve you again in the future.Sincerely yours, Hotel Indigo Karuizawa
by A traveller
Posted Aug. 11, 2023 on Expedia
Ok but not value for monies.
Comment from Hotel Management
Aug. 27, 2023 by Mr. Masayuki, Hotel Management
Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa
by A traveller
Posted Jul. 28, 2023 on Hotels
by A traveller from San Gabriel
Posted Jul. 18, 2023 on Expedia
Comment from Hotel Management
Sep. 2, 2023 by ホテルインディゴ軽井沢, Hotel Management
過日はホテルインディゴ軽井沢にご滞在いただき誠にありがとうございました。ご滞在がご期待に沿えないものとなり、誠に申し訳ございませんでした。貴重なお時間を頂戴し、ご感想を賜りましたこと、重ねて厚く御礼申し上げます。
by A traveller
An ideal retreat in the Forest
Posted Jun. 26, 2023 on HotelsThe hotel looks pretty new, nice design, modern and relaxing, definitely a comfortable place to relax and enjoy the nature around Karuizawa, without being too far from the city, the staff was very friendly and the facilities pretty good, food at the Kangari restaurants pretty nice too.
