Ratings based on 883 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024
Really accommodating nice staff
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Patricia, it's great to hear you found our team members at The Gates Hotel Key West accommodating and friendly. Thank you for your feedback and we look forward to seeing you again soon.
by A traveller
Posted Feb. 2, 2024 on Expedia
The daily resort fees and charges for parking were a complete ripoff!
The price charged for the room was high enough without the extra fees!
Would not recommend.
Comment from Hotel Management
Feb. 2, 2024 by Customer Service, Hotel Management
Thomas, it's regrettable to hear your concerns about the additional fees associated with parking and other facilities. We strive to ensure our pricing is competitive, and all charges are made clear at the point of booking. We appreciate your feedback as it enlightens us on areas where we can better communicate with our guests. We hope that despite this, you still managed to appreciate other aspects of your stay. We would love another chance to make a better impression if your travels bring you back this way.
by A traveller from fort lauderdale
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Service, Hotel Management
Gex, it's a pleasure to know that your stay at The Gates Hotel Key West met your expectations. We thank you for your review and look forward to having the opportunity to serve you again on your next visit.
by A traveller
Great hotel with nice pool.
Posted Jan. 29, 2024 on HotelsGreat hotel with a nice pool. Courtesy bus into main area of town.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Amanda, it's wonderful to hear that you enjoyed The Gates Hotel Key West and particularly liked our pool. We're glad to know the shuttle service was convenient for your explorations. Thank you for choosing our hotel, and we're looking forward to your next visit.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
James, thank you for your rating of The Gates Hotel Key West. Here's hoping on your next visit we can deliver a stay that truly tops the charts! We appreciate your feedback.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
David, thank you for the top score rating. It's wonderful to see that your stay at The Gates Hotel Key West met your expectations. We're thrilled to welcome you back in the future for another enjoyable experience.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Dominika!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Gates Hotel Key West! We look forward to hosting you again soon.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Gates Hotel Key West!
by A traveller
Keep searching
Posted Jan. 25, 2024 on HotelsThe hidden fees get you. I would tell everyone to check out the other properties.. look for do they have free parking? Free shuttle to town without reservations? Daily resort fee ( for what… no one could tell me that). All places in KW are expensive. Just be up front with it… oh and it’s 250/week if you want your pet to come SURPRISE!
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Cathryn, it appears your experience was not as seamless as we strive for. We aim for transparency in all our business practices and regret any confusion you experienced regarding additional services and fees. We understand the importance of clear communication, especially where pets and shuttle services are concerned. Your feedback has been noted and will be used to improve our guests' experiences in the future. It's our hope to have another opportunity to provide you with a better stay.
by A traveller
Posted Jan. 24, 2024 on Expedia
Very unhappy with the whole experience, I'm Jim Moler made and paid reservations for 3 king size beds , 3 rooms. When we first arrived, everything was fine, couldn't check in until 4:00 but they held our luggage and confirmed our rooms. We showed up at 5:30 to check in, rooms were no longer available and she tried to charge me 1200.00 again. Then we didn't get king sized beds. Went to check out and again tried to charge me 900.00 to check out, total fiasco. Bar staff were great, food was good but rest of stay was miserable
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
We appreciate the feedback, James.We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.
