Ratings based on 916 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024 on Expedia
by A traveller
Good stay
Posted Mar. 18, 2024 on HotelsGood stay
by A traveller
Posted Mar. 15, 2024 on Hotels
It was quiet, clean and comfortable, walking distance to places to eat so that was a plus!
by A traveller
Posted Mar. 11, 2024 on Expedia
They lied to me about the room over the phone, didn't clean the room Sunday when we had the placard on the doorknob, they didn't offer to make it right, just gave us towels to take up to our room, when we left, the guy at the desk never asked us how our stay was or nothing. He just asked if we were checking out, didn't say have a nice day or nothing. We're going to stay at another motel next time.
Comment from Hotel Management
Mar. 12, 2024 by SP, Hotel Management
I apologize for the inconvenience and lack of attention to detail during your stay. Your feedback is valued, and I assure you that we will address these issues internally to prevent recurrence. We strive to provide excellent service, and I hope you'll consider giving us another chance to exceed your expectations in the future.
by A traveller
Posted Mar. 11, 2024 on Hotels
by A traveller
Posted Mar. 11, 2024 on Hotels
by A traveller
Will not return
Posted Mar. 10, 2024 on HotelsMy family vacations in Florida or South Carolina every winter and on our way south we always spend the night in Knoxville at this hotel, but we won't be staying here again after this visit. The rooms were in terrible condition, there were dead beetles stuck to the ceiling in 1 of the rooms, the sheets looked dirty, there were rips in the furniture and holes in the walls, the swimming pool was ice cold and the hot tub water was dirty, the elevator said it hadn't been inspected in almost 2 years and was so rickety we decided against using it and took the stairs up and down to the 4th floor, the sink had a giant crack in it, the big mirror in the entry to the room fell off the wall ... I could go on and on.
Comment from Hotel Management
Mar. 12, 2024 by SP, Hotel Management
We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincere apologies for the unacceptable conditions you encountered. Rest assured, we are taking immediate steps to address each of the issues you've raised to ensure that such lapses do not occur again. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.
by A traveller
Posted Mar. 10, 2024 on Hotels
by A traveller from Streamwood
Posted Mar. 10, 2024 on Expedia
Breakfast was good with a varied hot offers each day. Would have hoped the desk clerk upon check in explained when breakfast hours were and that the wifi password was on our key card envelope.
Comment from Hotel Management
Mar. 12, 2024 by Sp, Hotel Management
Thank you for sharing your experience with us. I'm glad to hear that you enjoyed our breakfast offerings. Your feedback regarding communication during check-in is noted, and we will ensure our staff provides clear information about breakfast hours and amenities like the WiFi password in the future. We appreciate your input and hope to welcome you back soon.
by A traveller
Posted Mar. 5, 2024 on Expedia
