See all properties

Quality Inn Merchants Drive

2.5 star property
Hotel perfectly located for exploring Knoxville

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Lobby
Free daily buffet breakfast
Standard Room
Business centre
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(67 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

WoodSpring Suites Knoxville West

West Hills
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 554 reviews
The price is CA $103
CA $121 total
includes taxes & fees
Jan 21 - Jan 22
WoodSpring Suites Knoxville West

About the area

Knoxville

Inskip stay.With a stay at this Inskip hotel, you'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of University of Tennessee. Victor Ashe Dog Park and Knoxville Children's Theatre are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 3 min drive - 2.0 km
  • Knoxville Convention Center - 5 min drive - 9.2 km
  • University of Tennessee - 6 min drive - 9.5 km
  • Neyland Stadium - 7 min drive - 10.5 km
  • Thompson–Boling Arena - 7 min drive - 10.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Starbucks - ‬6 min walk

About this property

Quality Inn Merchants Drive

Hotel perfectly located for exploring Knoxville
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Similar properties

Reception
Econo Lodge Knoxville North
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.5 out of 5, Good, 403 reviews
The price is CA $79
CA $93 total
includes taxes & fees
Feb 18 - Feb 19
Econo Lodge Knoxville North

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 266 out of 1002 reviews
Rating 8 - Good. 301 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 134 out of 1002 reviews
Rating 2 - Terrible. 112 out of 1002 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I will never stay there again. I would not recommend this property for any travelers.
Stayed 1 night in Nov 2025

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.
Stayed 1 night in Oct 2025

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Truly just awful. And front desk guy kept making inappropriate comments about my friends and I “getting together” in the room that night
Stayed 1 night in Sep 2025

6/10 Okay

Brian, MARIETTA

Stayed 2 nights in Oct 2025

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean. Staff was great.
Stayed 1 night in Oct 2025

6/10 Okay

Joe

Stayed 2 nights in Oct 2025

6/10 Okay

Joe

Not bad but not great. The mattress was low quality and very firm, we had to ask for toilet paper as they did not replenish unless asked, serval guest had the same issue. The front desk staff was courageous and friendly.
Stayed 1 night in Oct 2025

4/10 Poor

Michael C

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert S

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Michael, Kennesaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

bobby

Disliked: Property conditions & facilities

dont go there

Stayed 3 nights in Oct 2025

6/10 Okay

Jamie

Disliked: Cleanliness, property conditions & facilities
The AC is filthy and sticky! Bed baseboard is sticky, I had to wash it. Every time I enter the room, it smells like cat peed or something like bitter smell.
Stayed 6 nights in Sep 2025

6/10 Okay

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

CLIFFORD

Travelled with partner
Liked: Staff & service
The motel was close to the event we attended, so a plus on that. However, the motel is located in a kind of sketchy area, but we had no issues and felt fairly safe. There was a noisy group that came in around 2AM, did not appreciate their rudeness. The room was OK, the shower had a weird, springy bottom, made balance a little tricky. The motel could use a makeover and clean up the area around it. Worked well for our needs and the price was good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Do not stay here. There is a homeless camp just outside the property. Actually right in front of where you park your car. Police were called the day before but they all came back. Furniture and debris all over the place. I was traveling by myself and did not feel safe. Moved to a different hotel. Couldn’t get a refund.
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ok just older and needed updating
Stayed 2 nights in Sep 2025

4/10 Poor

Wesley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room seemed very dirty but it may have been mostly just worn out. Paint peeling, tub chipping, caulk gross
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities
My room was clean and fine for a one night stay. The rooms are a bit dated but seem to be being renovated. Mine had a musty smell but it was otherwise fine. Staff were friendly and helpful.
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Sep 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The room was musty and bath tub dirty spider webs in bathroom with spider in it we did not spend the night because was not acceptable but paid the full price drove 118 miles home instead will not book again on this sight if it not better than that
Stayed 1 night in Sep 2025

8/10 Good

Carrie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Ross

Stayed 1 night in Aug 2025