Ratings based on 922 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024
Easy to find off the hiway.
Our room a bit rundown
Comment from Hotel Management
Mar. 22, 2024 by Hotel Manager , Hotel Management
Dear Beth,Thank you for your feedback! We're glad you found our location convenient. We apologize for any inconvenience caused by the condition of your room. We're continuously working to improve our facilities, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager
by A traveller from Charleston
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Hotel Manager , Hotel Management
Dear Belkys,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Hotel Manager , Hotel Management
Dear Donald,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager
by A traveller
Rude check in
Posted Mar. 17, 2024 on HotelsComment from Hotel Management
Mar. 18, 2024 by Hotel Manager , Hotel Management
Dear Guest,We're deeply sorry for the rude check-in experience you encountered. Providing courteous and welcoming service is paramount to us, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable, and we will address this matter with our team to ensure it doesn't happen again.Sincerely, Hotel Manager
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your eight-star rating. I'm glad you enjoyed your stay. Please let us know how we can improve our services so that we can earn a ten-star review from you and share your comments with other potential customers.Sincerely,Hotel Manager
by A traveller
Posted Mar. 7, 2024 on Expedia
The rooms and lobby where very dirty and when we turned on the heater it made the room smell bad. Our first room had the door open already when we got to our room, and was very dirty. we requested a different room and were given one, but the second was only slightly cleaner than the first. both smelled dirty
Comment from Hotel Management
Mar. 7, 2024 by Hotel Manager , Hotel Management
Dear Matthew,We apologize for the unacceptable conditions you encountered during your stay. Maintaining cleanliness and ensuring a comfortable environment are our top priorities, and we regret that we fell short of meeting these expectations. Your feedback is invaluable, and we will address these issues promptly to improve our standards. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A traveller
Nice room
Posted Mar. 6, 2024 on HotelsNice room, good price the bed was comfortable. The only negative was our room was right by the vending machines, very loud around there Wii through the night.
Comment from Hotel Management
Mar. 7, 2024 by Hotel Manager , Hotel Management
Dear Laura,Thank you for your review. We're glad you enjoyed our comfortable room at a good price. However, we apologize for the disturbance caused by the noise from the vending machines. Your feedback is important to us, and we'll work to address this issue for a better experience in the future. We hope to welcome you back soon.Sincerely, Hotel Manager
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Hotel Manager, Hotel Management
Dear anil,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager
by A traveller
Posted Feb. 23, 2024 on Expedia
Easy access from highway
Comment from Hotel Management
Mar. 11, 2024 by Hotel Manager , Hotel Management
Dear Shelly,We're glad to hear that you found our hotel easy to access from the highway! Providing convenient and accessible accommodations is important to us, and we're pleased that you had a positive experience in this regard. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Hotel Manager, Hotel Management
Dear Juan,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to have you visit us and look forward to serving you even better. Serving visitors such as yourself is a privilege for us.Sincerely, Hotel Manager
