Ratings based on 125 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024
This condo is a pleasant short walk to beach access.
Good snorkeling nearby. Turtles and monk seals on the beach every day. Many come in for overnight resting.
The condo we stayed in is managed by another resort down the road. They were very responsive to our needs.
Ie: providing 2 more folding chairs for the patio, a pair of scissors, and rods to place in sliding doors and windows to secure at night. (As we were on the ground floor) But, most windows were difficult to open.
Unfortunately, kitchen lacked adequate cookware, unless you like Teflon. Glassware mostly old and funky. The kitchen cupboard doors stick badly and are soiled at areas used to open them. Bathroom exhaust fan was not working. Light in laundry not working. The TV was small and poor sound due to location, no streaming service available.
These issues cannot be addressed to the managers of the condo, as they fall onto “the owners” responsibility to correct. How to contact.’the owner’ is not clear….?
The ceiling fans were spot on tho for keeping us comfortable 👍 and the pool and hot tub wonderful 😊
Comment from Hotel Management
Mar. 26, 2024 by Kahea, Hotel Management
Aloha Lynmari, Thank you so much for taking the time share feedback of your recent stay. We are happy that we were able to provide a few other items requested and will be reviewing with housekeeping and maintenance the items you mention in here that was not up to expectation. We are happy to hear that the ceiling fans for cooling the unit was enough for you folks and the pool/hot tub. We hope to welcome you all back again in the future with a more positive experience. Take care and have a Happy Easter! Mahalo,Kahea
by A traveller
Posted Mar. 4, 2024 on Expedia
great place with plenty of room for the family and the view of the oceans and sunrise from the unit was great.
Comment from Hotel Management
Mar. 6, 2024 by Kahea, Hotel Management
Aloha Ora, Thank you for taking the time to leave a review of your recent stay with Castle Resorts & Hotels Makahuena at Po'ipu. We hope the wedding went well! We hope to welcome you and the Ohana back again in the future. Stay well and take care!Mahalo,Kahea
by A traveller
Posted Dec. 12, 2023 on Expedia
After reading some previous renters stories, our family was concerned for maintenance and noise issues. As well as condo cleanliness, and other issues. We contacted staff who were great with communication regarding our concerns. They answered all our questions. We arrived and everything that was stated on our booking page more than met our expectations. Our ocean view condo was amazing and we made a trip of a lifetime! We will definitely rebook in the future, mahalo!
by A traveller from Lathrop
Posted Nov. 20, 2023 on Expedia
The condo was close to the beach. You have to walk about 15 mins. The bed was a little hard, no AC and they didn’t have any spices in the kitchen which I felt was standard amenity. The cost for groceries is already high so any little thing left for use would have been great. With no AC, the master bedroom was left pretty hot at all times.
Comment from Hotel Management
Nov. 24, 2023 by kahea, Hotel Management
Aloha Esther, Thank you for taking the time to provide valuable feedback about your recent experience with us. Weapologize that your experience was less than ideal, and will be sharing this with our upper management as well as the owner. We hope you and the Ohana had a wonderful Thanksgiving and we hope you‘ll give us another chance to prove ourselves. Take care and Happy Holiday's. Mahalo,Kahea
by A traveller
Posted Sep. 20, 2023 on Expedia
Construction starts at 6am weekdays and weekends. Dirt and dust everywhere and washer/dryer broken can’t even go on the balcony to enjoy the construction aka ocean views. Not sure why it wasn’t included information when we booked. It was a huge disappointment.
Comment from Hotel Management
Sep. 23, 2023 by Kahea, Hotel Management
Aloha Anne Marie, We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide a comfortable experience. Unfortunately, the work that takes place on the neighboring property is not communicated to us, and the work that took place on property was not communicated to us. We try to provide an advance notice as much as possible but struggle with follow ups to the properties association managing company. I am working with our corporate office on communication of what's taking place on and next to the Makahuena. We hope our staff here did what they could to help make your stay a little more comfortable and that you give us another opportunity to welcome you back in the future. Take care. Mahalo,Kahea
by A traveller
Posted Aug. 29, 2023 on Hotels
Comment from Hotel Management
Sep. 11, 2023 by Kahea, Hotel Management
Aloha, Thank you so much for taking the time to share your feedback with us. We hope you all enjoyed Kaua'i and will visit us again in the future. Take care and stay well! Mahalo,Kahea
by A traveller
great views of the ocean
Posted Aug. 19, 2023 on HotelsWe booked last minute for an extended stay in Kauai. The condo was very comfortable with plenty room for everyone. the only drawback was the Lani was under repair and we were not allowed to use. I would also add a floor fan for the master bedroom. the management company was amazing with help checking in and out will definitely stay again.
Comment from Hotel Management
Aug. 22, 2023 by Kahea, Hotel Management
Aloha Naomi, Thank you so much for taking the time to share your feedback of your experience with us. We count ourselves lucky for customers like you and hope to welcome you back again in the future. By the way, the ladies say thank you so much for the bracelets, very cute! Stay well and take care!Mahalo nui,Kahea
by A traveller
Posted Jul. 12, 2023 on Expedia
Property is updated and need remodeling. There was issues with the toilet and dryer was not working properly. The place does not look like the pictures on the website.
Comment from Hotel Management
Jul. 13, 2023 by Kahea , Hotel Management
Aloha Erick, We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We will brainstorm with our team here and the owner to see what can be done to update the unit. Again, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. We hope you give us another chance soon, so we can share a more positive experience. Stay well and take care. Mahalo,Kahea
by A traveller
Posted May 13, 2023 on Expedia
Terrible!! My husband is a disabled vet. NO where did it say it was not ADA approved ! Smelled bad, no beach chairs, not even salt and pepper in the house. Forget cooking unless you want to buy everything down to spices. What use is the kitchen. No window covering on a few windows and they were at park I g lot level where anyone could see inside. The showers were horrible, dirty. The cabinets where literally falling apart. The liane was not usable. And they didn’t say a thing until the final payment was due. What use is an “ocean view” if you can’t sit out on the liane and enjoy it. Just looking out a window. DO NOT waste your money. The unit next door was under construction. The entire day was saws and hammers all day long. It was insulting to even think they wanted an outrageous amount of money for this unit. Disgusting
Comment from Hotel Management
May 17, 2023 by kahea, Hotel Management
Aloha Tamera, We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We apologize that you were not aware of the accessibility to units on property, the lanai not being accessible, and the construction taking place next door. This is a condominium property where each unit is individually owned, some are residents while others are vacation rentals, and we do not manage the property. We are not always made aware of unit remodels, emergency repairs, and building maintenance, but we do try our best to get messages out when we learn of them. The unit is equipped with kitchen appliances, utensils and cutlery, but unfortunately no spices. Due to Covid, we do provide multi-use items for safety purposes. Again, we apologize that your experience was less than ideal, and appreciate you taking the time to share your feedback with us. We wish you all the best in your future travels. Stay well and take care Tamera. Mahalo,Kahea
by A traveller
Posted Apr. 20, 2023 on Expedia
Funky door lock. Does not operate like most. Had to get help to open door the first time. Overall okay, but interior needs additional lighting - you must open all blinds and curtains to have enough lighting inside.
Comment from Hotel Management
Apr. 21, 2023 by Kahea, Hotel Management
Aloha Dwight, We apologize for your experience with us and thank you for taking the time to share your feedback. Feedback gives us an opportunity to address areas of improvement. As these units are individually owned, we plan to share your feedback with the owner and offer up recommendations. We count ourselves lucky for customers like you and look forward to working with you again in the future! Stay well and take care. Mahalo,Kahea
