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Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

Family-friendly stay near Poipu Beach

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Photo gallery for Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

A pool area with lounge chairs and umbrellas, surrounded by tropical plants and a view of distant hills.
A golf course with a white bridge, palm trees, and a building with a red roof.
A beachfront hotel with multiple-story buildings, palm trees, and a sandy beach.
A well-maintained lawn with palm trees, a clear sky, and a view of the ocean.
A sandy beach with footprints leading to a building with a balcony, surrounded by palm trees and a clear sky.

Reviews

9.6 out of 10
Exceptional

Entire condo

1 bedroom1 bathroomSleeps 460 sq m

Popular amenities

  • Ocean view
  • Pool
  • Hot tub
  • Kitchen
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Koloa, HI
  • Place, Poipu Shopping Village
    ‪2 min walk‬
  • Place, Kiahuna Beach
    ‪3 min walk‬
  • Place, Poipu Beach
    ‪15 min walk‬
  • Airport, Lihue, HI (LIH)
    ‪28 min drive‬

Room options

About the area

Koloa

Poipu stay.With a stay at this Poipu condo, you'll be steps from ʻAuliʻi Lūʻau and Moir Gardens. Kiahuna Beach and Poipu Shopping Village are also within half a mile (1 km).
View more Condo rentals in KoloaOpens in a new window

What's nearby

  • Poipu Shopping Village - 2 min walk - 0.2 km
  • Moir Gardens - 2 min walk - 0.2 km
  • Kiahuna Beach - 3 min walk - 0.3 km
  • Poipu Beach - 15 min walk - 1.3 km
  • Lawai Beach - 4 min drive - 2.3 km

Getting around

  • Lihue Airport (LIH) - 29 min drive

Restaurants

  • ‪Brennecke's Beach Broiler - ‬14 min walk
  • ‪The Point At Poipu - ‬4 min drive
  • ‪Living Foods - ‬3 min drive
  • ‪Lappert's Hawaii - ‬19 min walk
  • ‪Keoki's Paradise - ‬4 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard

Welcome to Surf's Up Suite

Escape to paradise at Surf's Up Suite, a newly updated, air-conditioned condo at Kiahuna Plantation. Featuring a peekaboo ocean view, fresh paint, new carpet throughout, beach-inspired décor, and family-friendly amenities, our suite is the perfect home base for your Kauai adventure.

Decorative Surfboards greets you upon arrival inside the condo helps create the relaxed island vibe that makes Surf's Up Suite unique.

Why Guests Love Surf's Up Suite

Peekaboo Ocean View
Short Walk to Kiahuna & Poipu Beaches
Complimentary Access to the Poipu Beach Athletic Club
Air Conditioning Throughout the Condo
Beach & Surf Gear Included
Family-Friendly Amenities

The Space:

Relax in a bright, coastal-inspired living space designed for couples and families alike. After a day exploring Kauai, unwind in air-conditioned comfort, enjoy the ocean breeze from the lanai, or plan tomorrow's adventure while taking in the tropical surroundings.

Sleep Comfortably:
• King Bed
• Queen Sofa Sleeper with Memory Foam Mattress
• Ceiling Fan, Sound Machine & Ear Plugs
• Iron & Ironing Board
• New Carpet Throughout the Condo

Relax & Recharge:
• 50" Smart TV with Spectrum Cable & Roku
• Complimentary Wi-Fi
• Comfortable Living Room Seating
• Dining Table for Four
• Books, Board Games & Cell Phone Chargers
• Surf-Themed Décor Throughout

Fully Equipped Kitchen:
Whether you're preparing breakfast before a beach day or dinner after sunset, you'll find everything you need:

• Brand-New 4-Burner Electric Stove
• Keurig, Coffee Maker & Coffee Bean Grinder
• Blender, Toaster & Rice Cooker
• Waffle Maker
• Pots, Pans & Cooking Essentials

Enjoy meals indoors or dine al fresco on the lanai.

Beach & Surf Gear Included:
Everything you need for a perfect day at the beach:

• Surfboard & Boogie Boards
• Snorkel Gear
• Beach Chairs, Umbrella & Cooler
• Folding Wagon
• Beach Blanket, Beach Bags & Beach Hats
• Sand Toys

Beach towels and additional beach chairs are available from the resort's beach hut.

Family-Friendly Amenities:
As parents ourselves, we've stocked the condo with items that make traveling with children easier:

• Pack 'n Play & Feeding Chair
• Bibs, Kids' Utensils, Plates & Cups
• Kids' Books & Toys

Bathroom Amenities:
For your convenience, we provide:

• Shampoo, Conditioner, Soap & Lotion
• Hair Dryer
• First Aid Kit

Resort Amenities:
Your stay includes complimentary access to the Poipu Beach Athletic Club featuring:

• Resort-Style Pool with Waterslide
• Sandy-Bottom Keiki Pool Area
• Hot Tub
• Fitness Center
• Tennis, Pickleball & Basketball Courts
• Poolside Dining & Beverage Service

Additional Kiahuna Plantation amenities include:
• Complimentary Parking
• On-Site Laundry Facilities
• EV Charging Stations
• Outdoor BBQ Grills & Picnic Areas
• Tropical Gardens & Walking Paths

Whether you're learning to surf, snorkeling with sea turtles, relaxing by the pool, exploring Kauai, or enjoying the partial ocean view from the lanai, Surf's Up Suite is the perfect place to create unforgettable island memories with family and friends.

Your Kauai adventure awaits.

Guest Access

Guests enjoy exclusive access to the entire condo, all included beach gear, Kiahuna Plantation amenities, and complimentary admission to the Poipu Beach Athletic Club.

Guest Support

Our on-site property management team, Outrigger Resorts, will assist with check-in and check-out and is available to help with any housekeeping or maintenance needs during your stay. They can also provide local recommendations and referrals for services such as babysitting, activities, and island excursions.

For added peace of mind, Kiahuna Plantation offers 24/7 on-site security.

While Outrigger Resorts provides on-the-ground support, we remain available throughout your stay and are always happy to assist with questions, recommendations, or anything you may need to make your Kauai vacation unforgettable.

Complimentary Housekeeping Services

For stays of 4 nights or longer:
• 4+ Nights: Towel Exchange
• 5–9 Nights: Mid-Stay Refresh (fresh towels, trash removal, linen change, and vacuuming)
• 10+ Nights: Full Mid-Stay Cleaning plus Linen & Towel Service

A Note About Kauai's Tropical Environment:

Kauai's tropical climate is part of what makes the island so special. Like all tropical destinations, occasional insects may be seen despite regular preventative measures.

Our condo is professionally cleaned and inspected between stays, and Kiahuna Plantation maintains a regularly scheduled pest-control program through a licensed local provider.

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Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the condo: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Kitchen

  • Blender
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • 1 bedroom
  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Books
  • Games
  • Smart TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • 7 steps to reach entrance
  • Area rugs in public areas
  • Handrails in stairways
  • No elevator
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Phone

Things to do

  • Bodyboard
  • Gym
  • Water sports equipment

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Deadbolt lock
  • Fire extinguisher
  • First aid kit

General

  • Electric car charging station
  • Garden
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Recycling
  • Some LED lighting used
  • Unit size: 640 square feet

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock in each accommodation.

Property Registration Number TA-173-887-6416-01, GE-173-887-6416-01, 280160070043

Frequently asked questions

How close is Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard to the airport?

This condo is 14.4 mi (29-min drive) away from the Lihue Airport (LIH) airport, the closest popular airport to the property.

How much does it cost to stay at Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard?

As of Sept 28, 2026, prices found for a 1-night stay for 2 adults at Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard on Oct 9, 2026 start from CA $305, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard have an airport shuttle?

Airport shuttle services are not available at this condo.

How close is Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard to the beach?

This condo is a short 2-minute walk from Kiahuna Beach and 0.8 mi (2-min drive) from Poipu Beach. Don't forget your sunscreen!

Does Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard offer free breakfast?

This condo does not offer free breakfast.

Is there a casino at Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard?

No, there is no casino at this condo.

What time is check-in at Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard?

Check-in begins at 3:00 PM.

Is there free parking at Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard?

Free parking is not available at this condo.

Does Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard have a pool?

This condo features an outdoor pool.

Does Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard have a spa?

There are no spa services available at this condo.

How close is Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard to downtown Koloa?

This condo is 2.1 mi away from Koloa.

Surf’s Up Suite @ Kiahuna I AC I Partial Ocean View I Beach Amenities Surfboard Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

9.6/10

Cleanliness

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
The property was very comfortable, well maintained, and had everything we needed for a relaxing vacation. The location was excellent, close to beaches and restaurants.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
This was a great condo. My husband and I had a great time in Kauai and are looking forward to booking here again.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Kitchen was fully stocked. A/C was a game changer. Mattress was very comfortable. We also loved having beach gear readily available for use; so convenient.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Vacation

Great condo… great location.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Mom

We loved our stay
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay in Po’ipu

We loved staying at the outrigger in Po’ipu! Check in was very easy and having access to the Po’ipu beach athletic club across the street really put this condo over the top. We would definitely stay here again. Lots of restaurants and coffee shops within walking distance.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great week in Kauai

Condo is in a great location! Very clean and tidy. Well equipped with beach accessories. Had a great stay and highly recommend.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

wonderful appartment

wonderful appartment, close to the beach
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Kiahuna!

We had a wonderful stay at Kiahuna Plantation. The grounds & beach are gorgeous & the condo had everything we needed. We especially loved using the pool across the street. Shaun & Megan were great hosts & always checked in to see if we needed anything.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
We had an absolutely wonderful stay at the Surf’s Up Suite @ Kiahuna! Our hosts went above and beyond — always quick to respond and so thoughtful in every detail. We were delighted to find a welcome package waiting for us when we arrived, complete with Hawaiian pancake mix and chocolate-covered macadamia nuts — such a sweet touch! The condo was beautifully equipped with everything we needed for our beach days, from chairs to umbrellas, making our stay effortless and relaxing from start to finish.
Beautiful Poipu Beach @ Kiahuna Plantation
Poipu Beach (taken near the Sheraton looking down toward Kiahuna property)
Sunset near the Sheraton (next to Kiahuna)
View from balcony - Surf's Up Suite @ Kiahuna
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice stay

We stayed in the “surf’s up” suite for 3 nights and wish we could have stayed longer. The bed was very comfortable and the community had plenty of nice amenities. I wouldn’t hesitate to stay here again if we ever made it back to the islands.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Loved our stay here!

We loved staying here! The hosts were very communicative and accommodating. The decor is cute and welcoming. The beds were very comfortable and the A/C worked great. You’ll love the view of the garden from your lanai. It is a short walk from a great beach and very centrally located to all shopping/ restaurants. The beach gear included was so helpful and we used it everyday. We also took advantage of the athletic club with the pool across the street, which was a nice perk. We would stay here again! Thank you Shaun and Meghan!
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

Liked: Check-in, communication, location, listing accuracy

Koloa beach vacation

The property as a whole is a bit dated although the unit itself has been updated in many ways; where it may fall short in some areas it makes up for in the location...location, location, location. It is walking distance to all amenities. The front desk was quick to respond to anything we had asked for and the staff are very friendly.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very nice place with very accommodating host

Great place worth 5 star review. The pool is across the street at the club which is a decent walk. Check in is simple, the host responded and resolved the few questions we had immediately. 5 minute walk to the beach is nice with amazing snorkeling close by. We also saw dozens of turtles and 2 monk seals on the beach. Every night we walked to the Sheraton grabbed a few drinks at the bar and watched the sunset.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing stay on Kiahuna beach!

I highly recommend this property! Unit is recently remodeled and very comfortable. The use of beach gear was especially helpful (umbrella, beach chairs, snorkel gear, etc). Kiahuna beach is better than Poipu in my opinion-- less rocky and less crowded. Owner was very prompt in communication. On site staff at the resort were great. Surroundings are gorgeous. Perfect place for a relaxing vacation!
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Vacation

This condo was perfect for my family of four during our 10 day vacation in Kauai!! Location was perfect, condo is spacious, comfortable and definitely has the island vibe! The host provided everything we needed for beach days - umbrella, chairs, boogie boards, etc. The hosts were so responsive and available to answer any questions I had leading up to our trip and even while we were there. They created an app with helpful info about the condo and even great info about the island, super helpful!! We felt very well taken care of….the care package upon arrival was a very special added touch! Next time we are back in Kauai we would definitely love to stay here again.
Stayed 9 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Kid Friendly, Sunny Vacation

We love Kauai (married here at Haena beach) and now have 2 kids (3yo, 5 month old) and this stay at poipu was exactly what we were hoping for. 1) Location! Poipu is the sunny part of the island, and we made day trips up to Hanalei Bay and other areas like Kapa’a for a luau. The place is an easy 5 minute walk to a great sandy beach (Kiahuna), and 10ish minute walk to an even friendlier sandy beach (west side of poipu beach point). 2) amenities- my 3yo loved the pool and water slide at the athletic club, and the sandy walk in part of the pool for a nice, non-salt water break. We used the provided chairs, umbrella, snorkeling gear, and cooler- all of which were key for making beach days comfortable and fun3) comfort- air conditioning worked well, though unit didn’t reach to the room super efficiently there were fans and we slept comfortably in mid July. The bed was comfortable and the kitchen had all the appliances and such needed for cooking and making coffee4) service- great communication, easy check in even when we landed after the desk closed (clear instructions for next morning check in and overnight code).
Stayed 8 nights in Jul 2025
Verified review

6/10 Okay

Liked: Communication, location
Disliked: Listing accuracy

Random hot water

We had random hot water —often cold water to wash my face at night.Absolutely no pantry items -not even salt and pepper.Also had area rugs on top of the regular rugs that just were a tripping hazard -we finally rolled them up.Also the pool and activity centre was not on the property-it was across the street and down a ways- a car ride away. Overall disappointing.for price.
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Almost a 5

Convenient location.Beautiful grounds.Beach right there. Easy check-in. Unit is nicely located with view of lovely landscaped grounds. Unit has pleasing surfer/beach design theme. A/C is quiet and cools all areas. Bed very comfortable and no problems for a bad back. Kitchen is small but functional. A great array of beach equipment is provided (chairs, boogie board, etc.) Misread unit's feature of no installed washer/dryer. Laundromat available on the grounds. There were problems with housekeeping that were quickly resolved by VRBO/owner. Hope observations mentioned to the owner will be corrected before the next guests. Overall the unit was pleasant. Kiahuna Resort is lovely and relaxing.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Vacation

This was our first family trip to Kauai, and it was amazing. There were 4 of us in total (including 2x teenagers) and the property was everything we needed to absolutely feel at home. Very clean property and the location at Kiahuna Plantation is perfect. Walking distance to Kiahuna Beach, and access to restaurants & shops right across the street. The cherry on top was having access to Poipu Beach Athletic Club, also a short walk across the street which has all the amenities you need, including onsite restaurant, huge fitness area and a great pool with a slide. Our daughters loved it. Top notch in my opinion. The unit itself was fantastic. Bedroom was nice and had a very comfy bed. Kitchen seemed to be fully stocked with appliances and utensils/pots & pans and toaster. Dining room was great as we cooked our own food each night and sat down to have dinner as a family. Again, everything you would need to feel settled in for a wonderful vacation. I slept on the sofa bed each night and that was also comfy. TV’s in each room and loved the Roku setup to access all our apps (Netflix, Amazon Prime, Disney, etc.). They also provided plenty of beach gear in the closet as well as a boogie board & surfboard, which was huge for my daughters to use at the local beach. Waves are perfect for kiddos. Soo many positive things to say about our experience and stay at this property. Don’t see how anybody could have a bad time here. If so, your almost looking for something to complain about, w
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing property!

Where do we start with our review! We were looking to book a place near the Kiahuna Beach area because we had friends staying at the Sheraton property. This was a last minute trip on our end as we booked this trip Tuesday night for arrival on Thursday. The last minute communication with the property owner was amazing! The room was everything we hoped for our vacation. It was exactly as the pictures made it seem. Such a chic, clean, family-friendly place. We soon realized the room had absolutely everything we needed for a great week vacation. Everything from a wagon to lug all of our beach supplies out to the beach, snorkeling masks and flippers, a beach blanket, beach chairs, beach umbrella and sand toys. It had absolutely everything we needed. The kitchen came equipped with pots and pans, cutting boards, cups, plates and even a great toaster oven! The convenience of having a kitchen with everything that we needed made it super easy to be able to get up and make a quick breakfast and pack a light lunch before heading out for our activities for the day. The sofa sleeper was super comfortable and convenient. The size of the room was perfect for a family of four. They also sent over a welcome package the first night we arrived with a few of the Hawaii’s best snacks! That was an unexpected surprise that totally made our stay that much better! Their communication and attention to detail was amazing! We will be back to this property again!
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Liked: Check-in, communication, location

Unit failed to meet listing description

The location was great.We were disappointed with the unit. The photos made it look better than it was inside...it was not renovated and the original flooring in the kitchen and living room was old and wearing out. From the onset, we were faced with problems. We did address this with the owner right away and some of the problems were rectified. The bathroom sink was plugged and broken. The cook top large element wasn't working. The kitchen faucet and water stopped working. Kitchen cupboards were sticky and one door was off the hinge. The surfboard was missing and despite correspondence, the owner did not replace it. As the closets were full of beach and kids things, there wasn't adequate space for our clothes and no room for our luggage which we had to leave in the dining room.Despite it's rating of sleeps 4, our opinion is that this unit is not even adequate for 2 single people.At the end of our stay, the owner offered us financial compensation for our inconveniences and after 17 days of being home, we have not received the promised amount that was set out in our emails to one another.We spent a lot of time researching properties for our holiday and were prepared to spend more money for the right place and feel that Surf's Up Suite fell short and did not meet our expectations.
Stayed 13 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Stayed 7 nights in Mar 2025

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