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Hotel H15 Francuski Old Town - Destigo Hotels

5.0 star property
5-star luxury hotel near Main Market Square

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Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Snack bar
Front of property
Deluxe Room
Lobby sitting area
Deluxe Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet-friendly

Explore the area

Map
Ul. Pijarska 13, Kraków, 31-015
  • Main Market Square
    ‪3 min walk‬
  • Royal Road
    ‪3 min walk‬
  • Wawel Castle
    ‪17 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Apartment

Apartment | Living room

Apartment

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.6 out of 10
Excellent
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Kraków

City center stay.At this Kraków Old Town hotel, you'll be well placed to visit Main Market Square and Royal Road, both within a 5-minute walk. Florianska Street and Czartoryski Museum are also within half a mile (1 km).

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 26 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Pasta Bar Resto & Wine - ‬3 min walk
  • ‪Przypiecek krakowski 24h - ‬1 min walk

About this property

Hotel H15 Francuski Old Town - Destigo Hotels

5-star luxury hotel near Main Market Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel H15 Francuski Old Town - Destigo Hotels also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kraków hotel.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Polish

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (PLN 100 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered valet parking on site (PLN 100 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: PLN 100 per day (in/out privileges)
  • Nearby parking fee: PLN 100 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 304 out of 391 reviews
Rating 8 - Good. 68 out of 391 reviews
Rating 6 - Okay. 17 out of 391 reviews
Rating 4 - Poor. 2 out of 391 reviews
Rating 2 - Terrible. 0 out of 391 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The structure and decor of the property is sublime. We had a deluxe room with a sitting room, gorgeous bedroom, huge and tastefully decorated with a very comfortable bed. The bathroom was exquisite. Fixtures and decor throughout gave an air of class and luxury from bygone times. The dining room was very nice with a good choice of breakfast foods. The only let down was the quite poor service from what appeared to be young, inexperienced, untrained male receptionists. The female receptionist who greeted us on arrival was the opposite - helpful, friendly and professional. The others seemed to lack customer care and were ineffective when a couple of things went wrong. Their manner and problem solving traits were not quite there. There was also an issue with housekeeping who tried to charge us for mini bar items that we hadn't used - they had just forgot to replace items from the previous day so had assumed we had used the items twice. Apart from that this is a lovely hotel.
Stayed 3 nights in Apr 2025

6/10 Okay

Malia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was in a great location. Excellent breakfast. Room was a bit dates.
Stayed 1 night in Mar 2025

10/10 Excellent

TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff customer service was excellent. The room is spaceous. The only complaint is the shower getting shower can be dangerous with high difference when step out of the shower. There are no handle if someone is older or have mobility problem. The breakfast buffet was above and beyond. Good quality selection with individual order option. Great hotel. 5 star !!
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hotel! Absolutely beautiful and clean. Large bedroom suite. Huge bathroom with quality decor. Breakfast food was cooked and presented like a Michelin * restaurant. Also a help yourself buffet with quality food and added little patisserie mini desserts. I could go on and on. So clean. Great staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in Krakow Old Town, the rooms or should I say suite was lovely, the breakfast was delicious and there was a good choice. The staff were very helpful. If you are driving, you can leave your keys at the reception and they will park it for you (for a charge), this was really worthwhile and took away any parking stress. The hotel was well situated for exploring Krakow on foot and there were many nice restaurants and cocktail bars nearby.
Stayed 4 nights in Mar 2025

10/10 Excellent

Krish

Stayed 1 night in Mar 2025

10/10 Excellent

Walentyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in perfect location to explore Krakow old tiwn, as well as Kazimierz, the Jewish district. It is very centrally located, however on a quiet street. It has a lot of character; it is an old hotel with lots of history, grandiose staircase and charming patisserie. It is also very clean everywhere. Service is excellent. The hairdryer was missing from the room and they apologized and immediately brought it to my room. There is a very small gym at the attic with a treadmill, spinning bike, elastic bands, two mats and some weights; it was enough for me. I would recommend this hotel if you enjoy historical places to stay in.
Stayed 2 nights in Mar 2025

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashfaq

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent weekend getaway at Hotel Francuski with incredible staff (particular shout out to the young guy on reception who checked us in, forgotten his name but it begins with an M!) Staff all had great English and were very accommodating with any questions we had and even called up restaurants to check
Stayed 1 night in Mar 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service
Very comfortable. Very pleasant and helpful staff. Great upgrade. Great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect!
Stayed 6 nights in Feb 2025

8/10 Good

Maciej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leftover soap on one of the bathroom counters from previous occupants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Dean

Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great staff. Value for money is excellent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ioulia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere at the hotel, every detail is noticed. Polite staff, always there to help you. Fantastic location, a breath away from Krakow main square!
Stayed 2 nights in Jan 2025

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in the old town.

This is a wonderful hotel. The staff are very friendly and professional and breakfasts are so good. Krakow is a stunning city to visit and the Hotel Francuski made our trip even better still.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jadwiga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your kindness and help when I needed To all of you in front desk and restaurant staff for your kindness My staying in your hotel was very much appreciated , will see you in march Jadwiga
Stayed 14 nights in Jan 2025

10/10 Excellent

Tomasz

Stayed 2 nights in Jan 2025

10/10 Excellent

MENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place for you staying in Krakow
Stayed 2 nights in Jan 2025

10/10 Excellent

Zbigniew, wilmette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in Jan 2025

10/10 Excellent

Zbigniew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm
Stayed 1 night in Jan 2025

10/10 Excellent

Eacham, Zetland

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel in the old town and close to the square and Christmas Market.
Stayed 2 nights in Jan 2025