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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
4-star eco-certified hotel near Kraków Barbican

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Single Beds
Bar (on property)
Front of property
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Main Market Square
    ‪8 min walk‬
  • St. Mary's Basilica
    ‪9 min walk‬
  • Wawel Castle
    ‪4 min drive‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Executive Suite, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(55 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Kraków

Heart of Kraków.Within a 15-minute walk of this Kraków City Centre hotel, you'll find Kraków Barbican and Main Market Square. Also, St. Mary's Basilica is within half a mile (1 km) and Cloth Hall is within 2 miles (3 km).

What's nearby

  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 9 min walk - 0.8 km
  • Cloth Hall - 9 min walk - 0.8 km
  • Wawel Castle - 4 min drive - 2.4 km
  • Oskar Schindler Factory - 5 min drive - 3.1 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Buczek - ‬2 min walk
  • ‪Gusto Dominium - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

4-star eco-certified hotel near Kraków Barbican
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square meters) and includes a conference center. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 42-inch LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 90 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Reviews

Mercure Krakow Stare Miasto (Old Town) Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 825 out of 1004 reviews
Rating 8 - Good. 148 out of 1004 reviews
Rating 6 - Okay. 21 out of 1004 reviews
Rating 4 - Poor. 5 out of 1004 reviews
Rating 2 - Terrible. 5 out of 1004 reviews

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Great place, great staff
Stayed 1 night in May 2025

10/10 Excellent

Carol Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.
Stayed 5 nights in May 2025

8/10 Good

Amber Karishma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a fantastic location. Very central to the Main Square and old town and all attractions are walkable on foot. In fact it really is in the heart of Krakow! Hotel was very clean, it was nice, very quirky and great amenities - staff were good. For a 4 star hotel I would expect there to be conditioner and body lotion in the bathroom (there isn’t, only shampoo and shower gel) and a TV with free channels (there wasn’t - we had to use YouTube which kept defaulting to Polish). It was good value for money but I’m not sure this hotel is 4 star worthy. The staff were helpful but we felt like we weren’t treated as good as other guests (for example they were giving our bagels and chocolate to all guests and we didn’t get either - we don’t know why!) so there lacks consistency and it also wasn’t very accommodating (I had made a special request for a birthday and it was ignored). I’d stay here again for location and price but nothing compels me to return otherwise but I would thank them for a pleasant stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.
Stayed 1 night in May 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient to everything hotel. Good service.
Stayed 1 night in Apr 2025

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time in Kraków

Had an amazing time in krakow, we did loads of day trips eg auschwitz-birkenau, salt mines and zakpone and the thermal baths and alot of sightseeing. Weather was fantastic to. The hotel was really nice rooms were clean and were tidied everyday, the staff were brilliant and couldnt do enough for you. You have to paid a 110 pound deposit for the mini bar which they put back in ur bank after you leave if you dont have anything. The inhouse restaurant is expensive but very nice cheese board and lovely bottle of wine.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. I did not like the frost glass wall of the bathroom. It will light up the whole room when you turn on the light at night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maciej

Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to the train and bus station as well as the old town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , tidy , close to the old town . Friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Had a lovely stay here , the hotel was absolutely beautiful , so local to everything and smelled amazing !
Stayed 3 nights in Mar 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.
Stayed 3 nights in Mar 2025

4/10 Poor

Shannon-Jayde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was good until the end.

Hotel was lovely however there's a deposit you have to pay when you get there. I came home and they had charged my card the following day after me arriving back home and sent no courtesy message as to why. Absolutely do not feel comfortable that they are making charges to my card when I'm not even in the country let alone in the hotel. I now have a major cause for concern that they could now end up putting more random charges on my card without any reasoning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wendy

Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed the stay

Hotel was brilliant staff very friendly and helpful highly recommended and ideally situated location
Stayed 3 nights in Feb 2025

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Yatchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location in Krakow as close to airport and old town.
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend and when I come back to Krakow I will stay here. It is ideally located, very comfortable and had a nice feel. If I’m being really, really picky I didn’t like the rectangular toilet seat in the room en suite but that’s the level of any dissatisfaction I had when staying at this hotel !
Stayed 3 nights in Feb 2025