See all properties
Aparthotel

Old Town Residence BIS

Property class: 3.5
3.5-star aparthotel near Main Market Square

Choose dates to view prices

Photo gallery for Old Town Residence BIS

A hotel room with a bed, a desk, a chair, and a window with curtains.
A wooden table with two glasses of orange juice and three oranges.
A tree-lined street with buildings on either side, a clear sky, and a sidewalk.
A modern living room with a black sofa, a coffee table, and a dining area with a table and chairs. There is a kitchen in the background with white cabinets and a hanging light fixture.
A room with a view of a courtyard, a table with chairs, and a wall with abstract art.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa

Explore the area

View in a map
Plac na Groblach 8/4, Kraków, 31-101
  • Place, Planty Park
    ‪2 min walk‬
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Main Market Square
    ‪8 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

A dining area with a round table, four chairs, a vase with sunflowers, and a TV on a white cabinet.

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

A modern living room with a flat-screen TV, a sofa, a coffee table, and a dining area with a refrigerator.

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom (number 1)

A hotel room with a bed, a desk, a chair, and a window with curtains.

Comfort Apartment, 1 Bedroom (number 1)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite

A modern bedroom with a grey bed, white pillows, a yellow throw, and a vase of sunflowers on a nightstand.

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

A hotel room with a bed, bedside tables, a chair, a desk, and a potted plant.

Deluxe Apartment

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

You may also like

Ad
A modern staircase with glass railings, wooden steps, and a view of a kitchen area with white cabinets and a tiled backsplash.

Luxury Mint Apartments Main Square

Kraków Old Town
  • Free WiFi
  • Breakfast available
  • Microwave
  • Kitchen
9.2 out of 10, Wonderful, 180 reviews
The price is CA $122
CA $132 total
includes taxes & fees
Nov 2 - Nov 3
Luxury Mint Apartments Main Square

About the area

Kraków

Kraków City Centre stay.Within a 10-minute walk of this Kraków City Centre aparthotel, you'll find Wawel Castle and Main Market Square. Planty Park and Kraków Philharmonic are also within half a mile (1 km).
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Planty Park - 2 min walk - 0.2 km
  • Wawel Cathedral - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • Main Market Square - 8 min walk - 0.7 km
  • Wawel Castle - 8 min walk - 0.7 km

Getting around

  • Turowicza Station - 7 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 7 min drive
  • John Paul II - Balice Airport (KRK) - 30 min drive

Restaurants

  • ‪Prosecco Oyster Bar - ‬7 min walk
  • ‪KROMA - ‬4 min walk
  • ‪Pod Nosem - ‬5 min walk
  • ‪Ministerstwo Tajemnic - ‬6 min walk
  • ‪groble restaurant & bar - ‬3 min walk

About this property

Old Town Residence BIS

3.5-star aparthotel near Main Market Square
As a guest of Old Town Residence BIS, you'll find spa services, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Old Town Residence BIS also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • 1 conference room
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

A cobblestone street lined with historic buildings featuring balconies and storefronts.
Antique Apartments Old Town
Kraków Old Town
  • Kitchen
  • Pet friendly
  • Free WiFi
  • Laundry
4.3 out of 5, Excellent, 595 reviews
Antique Apartments Old Town

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (PLN 80 per night)

Family friendly

  • Crib: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • 1 bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for PLN 50.0 per stay.

Property payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 400.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

How close is Old Town Residence BIS to the airport?

Old Town Residence BIS is 9.1 mi (30-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

How much does it cost to stay at Old Town Residence BIS?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at Old Town Residence BIS on Oct 20, 2026 start from CA $65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Old Town Residence BIS have an airport shuttle?

Old Town Residence BIS offers an airport shuttle 24 hours a day, on request, for a charge of PLN 120 per vehicle, one-way.

Does Old Town Residence BIS offer free breakfast?

Free breakfast isn’t provided at Old Town Residence BIS, but continental breakfast is offered for a fee of PLN 35 per person. It's available every day from 8 AM to 10:30 AM.

Is there a casino at Old Town Residence BIS?

No, there is no casino at this aparthotel.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Is there free parking at Old Town Residence BIS?

Free parking is not available at this aparthotel. Self parking is available for PLN 80.00 per night.

Does Old Town Residence BIS have a pool?

Old Town Residence BIS does not have a pool.

Does Old Town Residence BIS have a spa?

This aparthotel doesn't have a spa, but it does offer massages.

How close is Old Town Residence BIS to downtown Kraków?

Old Town Residence BIS is 0.4 mi away from Kraków.

Old Town Residence BIS Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 69 out of 179 reviews
Rating 8 - Good. 72 out of 179 reviews
Rating 6 - Okay. 21 out of 179 reviews
Rating 4 - Poor. 10 out of 179 reviews
Rating 2 - Terrible. 7 out of 179 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean apartment, friendly staff, little kitchen, good location.
Stayed 14 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
The location of this apartment relative to the price was amazing. Check in process was okay, but you only get the details 24h before.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
Initial room given was filthy and covered in stains and hair but was later given an alternative room. Walls were extremely thin, can hear every movement made. No sleep at all. Would not recommend.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Liked: Cleanliness, check-in, communication
Best part was the location , near the city center and Wawel Castle . Property is pretty old , so had an instinct smell to it , my room was very dark and view was horrible . There is no elevator so carrying luggages to the 3rd floor was not fun . But my worst experience was towards the end when I checked out few days earlier because I had an accident and was in the hospital and I was told I would get a refund for unused days, but not only did I not get a refund but I was accused of leaving burn marks on the mattress and mattress cover and they asked me to pay 980 złotych for the damages . I was in shock ! First of all there was no iron in the rooms , you have ironing station down the hall and small iron board that I used couple of times , never had an iron in the room for one second , I told the property to check their security footage in the hallway to see if they saw me once carrying iron to the room . They stopped asking me to pay for the damages, they did not refund me any money for the unused stay and I had a valid reason why I could no longer stay, but to accuse me for something I had nothing to do with it was unacceptable ! Shame on you !
Stayed 16 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, listing accuracy
Apartment was rough. Bathroom door was all smashed in. Room wasn’t very clean. Everything very basic. Hairdryer heated up to the fact it cut out and started to burn up. Turned itself off then back on. Was very dangerous then to try and turn off. Place was horrendously noisy at night. With other guests coming and going in the early hours. Walls and doors are paper thin. Constant drilling from workmen from early morning and all day. Location is out a bit with nothing near. Didn’t feel safe at night to walk as no street lights outside. Wouldn’t go back or reccommend.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Room comfort
Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Communication
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023
Verified review

8/10 Good

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024