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Portal House Apartments

3.0 star property
3-star aparthotel near Royal Road

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Photo gallery for Portal House Apartments

Superior Apartment
Deluxe Apartment | Private kitchen
Reception
Garden
Senior Apartment

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

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Standard Room

Standard Room

  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

About the area

Kraków

Kraków Old Town stay.A stay at this Kraków Old Town aparthotel places you steps from Royal Road and within a 5-minute walk of Main Market Square. St. Mary's Basilica and Cloth Hall are also within half a mile (1 km).
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What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Moaburger - ‬1 min walk

About this property

Portal House Apartments

3-star aparthotel near Royal Road
Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

  • 20 guestrooms or units
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Buffet breakfast (free)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
Portal House Apartments offers 20 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Reviews

Portal House Apartments Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 137 out of 164 reviews
Rating 8 - Good. 23 out of 164 reviews
Rating 6 - Okay. 3 out of 164 reviews
Rating 4 - Poor. 0 out of 164 reviews
Rating 2 - Terrible. 1 out of 164 reviews

Reviews

8/10 Good

CAROL

Liked: Cleanliness, room comfort

Short break

Lovely hotel ,staff very helpful and friendly, very clean ,breakfast cold or hot buffet type plenty of it,very close to the main square but no noise. would stay again
Stayed 4 nights in Jun 2025

10/10 Excellent

Hanna

Liked: Cleanliness, room comfort
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Stayed 1 night in Jun 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, room comfort
It was very close to all amenities. However it was noisey especially when it was warm as no air con in the room so had to leave the windows open. One thing i will say is the shower tray very very slippy i had to put a towel on the base to feel safe in the shower. But great place to stay. Lovely breakfast and they made us something to take out with us when leaving very early. Would definitely recommend or stay again. Staff were lovely.
Stayed 4 nights in Jun 2025

10/10 Excellent

mei yee

Travelled with family
Liked: Cleanliness, room comfort
The hotel environment is comfortable, the sheets are soft, and the bathroom is big enough! The hotel staff is sincere and attentive! The place is quiet and prosperous! Highly recommend!
Stayed 2 nights in Jun 2025

10/10 Excellent

j

Liked: Cleanliness, room comfort

Fantastic stay

Absolutely fabulous place to stay. Room was spacious and furnished top class. We had a seperate bedroom. Lovely kitchenette. High class bathroom. Brilliant location. 5 min to main square, walkable to nany places. Good public transport w min walk. Staff were marvellous. Felt very secure. Breakfast was just yummy. Thankyou. Would stay a million times over, already recommended to my brother.
Stayed 4 nights in Jun 2025

10/10 Excellent

rachel

Travelled with group
Liked: Cleanliness, room comfort
Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
Stayed 3 nights in Jun 2025

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Stayed 2 nights in May 2025

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Bien situé tout près de la vieille ville Très propre Nos avons beaucoup aimé
Stayed 4 nights in May 2025

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Stayed 3 nights in May 2025

8/10 Good

Morten

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
The apartments are in a great location for both the old town and the Jewish district. Everything is walkable and organised trips pick up within 5 mins walk maximum. The room was spotless, bathroom modern, breakfasts good and the staff were great. On 2 mornings we needed to leave before breakfast started at 7am so they made us breakfast boxes to take with us at no extra cost. I would thoroughly recommend this to anyone visiting Krakow.
Stayed 3 nights in May 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for 5 days and we were amazed with the very warm welcome from the polite receptionist, Rosza. Our room is very clean and neat. Location is perfect. We were able to walk around even late at night. All the transport route are very accessible including the main railway station. Also with thanks to Philip one of the young receptionist who guided us through while searching for the places we’d like to visit. Breakfast iare good too. I would highly recommend Portal house to everyone.
Stayed 4 nights in Apr 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, room comfort
It was a very good stay. I can really recomend it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

A good hotel in a convenient location.

We stayed in a Junior Apartment at Portal House Apartments. It was very spacious, modern and clean. The bathroom was one of the largest bathrooms I've ever seen. The shower was in a separate part of the room and was very powerful. Then there was a double bedroom, double wardrobe with hanging space and shelf space. There is a safe which is free to use. If you need to iron clothes, an iron and ironing board can be provided without charge. We had a spacious lounge area and TV. The kitchen had everything you need. We only used the kettle and the fridge. We couldn't find the cutlery! When you open the drawers, there is a drawer at the top of that open space. It just looks like a piece of wood. There was also a little patio outside the bedroom. Breakfast offers a small selection of fruits, cereals, yoghurts, breads, waffles, pancakes, cakes and hot food.Plenty of choice. Fruit juices and hot drinks too. The staff on Reception were very helpful and friendly. The hotel is very bright and modern with touches of the original building in the staircases and wooden doors. It is situated within easy walking distance of bars, restaurants, the main square. We ordered a Bolt taxi from the airport. Youll need the app. It was around 50pzloty each way. If we returned to Krakow, we would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation with helpful friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow. Just wow.. 2nd time at this apartment! Absolutely beautiful.. we stayed at room 9 2 bedroom, dining room, living room, spacious, immaculate there is also a lift… the breakfast has a variety for everyone and nothing is to much trouble, very tasty. The staff are so helpful & friendly, sorted out transfers home for us. The old town is just around the corner from the apartments…also central to some quirky bars and restaurants.. Had a brilliant time and would definitely recommend and return..
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Great

Comfortable stay in a central location.
Stayed 4 nights in Jan 2025

8/10 Good

Kasia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was able to order a taxi at the desk. I could come and go as I pleased and at any time of night because there was a host 24 hrs a day at the front desk to buzz you in . I felt safe and enjoyed the area since it was just a block and half away from the head market square.
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort

Lovely place to stay

Great place to stay - wonderful location just off the Old Town. Apartment was very spacious and very clean. Staff were super friendly and helpful. Would definitely return.
Stayed 1 night in Feb 2025

10/10 Excellent

Harriet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

10/10 Excellent

HENRY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Karl

Liked: Cleanliness, room comfort

Very good, so clean and comfortable

Stayed 2 nights in Nov 2024