Ratings based on 137 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 10, 2023 on Expedia
We were there on the final day of the season in the Summer so it is now closed until December. They were down scaling so a lot of the food was finished which is understandable. Other than that a beautiful drive up the Alps in stunning weather so no complaints. Thank you.
Comment from Hotel Management
Oct. 6, 2023 by HOTEL LE GRAND AIGLE , Hotel Management
Bonjour HelenNous tenons d'abord à vous remercier d'avoir pris le temps de partager votre expérience suite à votre séjour..Toute l'équipe de l'hôtel est ravie que vous ayez apprécié votre séjour au sein de notre établissement Le Grand Aigle ****Nous vous invitons à renouveler l'expérience de notre accueil en hiver pour profiter de notre proximité avec les pistes. Au plaisir de vous accueillir prochainement
by A traveller
Xmas trip
Posted Jan. 9, 2022 on HotelsCheck your bill before leaving because we got charged twice for our meals and then had too get it back after. Two of our meals the meat was extremely tough one was chicken supreme the other was The venison which was the Christmas meal it was like shoe leather and the creamy potato dolphin was grey, but we were a table of eight people we still enjoyed our time. It’s taken a bit to get our money back .
Comment from Hotel Management
Mar. 2, 2022 by Mylene, Hotel Management
Dear guest,
We would like to thank you very much for having chosen the Grand Aigle Hôtel & Spa for your latest stay in Serre Chevalier.
However, we are sorry for the billing problem.
I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards.
Apologizing again, we hope to welcome you back to the Grand Aigle and allow us to demonstrate a level of service much improved.
Kinds regards,
Mylene
Font Office Manager
by A traveller
le grand aigle c'est parfait
Posted Dec. 22, 2019 on HotelsBrillliant people and residence. So good I wanted to book an extra week but one day wasn't available.
Magnifique, service nickel! Tres bien residence aced spa, ski locker, parking privee et al!
Comment from Hotel Management
Jan. 4, 2020 by Constance and her team, Hotel Management
Dear Peter,
Many thanks for your warm feedback.
Feel welcome anytime soon.
Best Regards
by A traveller
Posted Apr. 2, 2019 on Expedia
Comment from Hotel Management
Apr. 30, 2019 by Micheletti Sylvain, Hotel Management
Bonjour
Nous vous remercions d'avoir laissé une appréciation sur votre séjour.
En espérant avoir l'occasion de vous recevoir à nouveau.
Bien Cordialement
by A traveller
Posted Feb. 10, 2019 on Expedia
Comment from Hotel Management
Apr. 2, 2019 by Micheletti Sylvain, Hotel Management
Merci pour votre appréciation.
En espérant vous revoir prochainement.
by A traveller
Great Ski hotel
Posted Feb. 4, 2019 on Hotels4 day ski trip with a friend. Hotel was ski-in/ski-out, high quality and very friendly. Rooms were all new, staff attentive and ski lockers great. Local area was a little quiet (as is a lot of Serre Chevalier) but the bar in the hotel was a good replacement.
Comment from Hotel Management
Feb. 10, 2019 by MICHELETTI SYLVAIN, Hotel Management
Dear Guest,
We were glad to welcome you in Grand Aigle Hotel & Spa. Our aim is to provide a perfect stay to every guest and your comment encourages all the teams to go further in service and facilities. We will be pleased to welcome you back soon ! With warm regards from Serre Chevalier
by A traveller
Great staff poor facilities
Posted Aug. 21, 2018 on Expedia
Pros: The staff
Cons: air-conditioning in the rooms, good wifi and all stated TV channels to be working
Poor wifi connectivity, no airconditioning, many TV channels were scrambled, there was no restaurant, poor view from our almost ground floor balcony. When we did make these matters known to reception staff they were very helpful but unable to change our room because the hotel was fully booked.
I would say that Expedia should take the responsibility for not accurately posting the information about this hotel. They offered a massive discount, presumably knowing that the hotel was under refurbishment and facilities would be less than normal. We paid extra for a deluxe room but it was the same as a standard room other than the fact it had a special bathtub.
Comment from Hotel Management
Aug. 26, 2018 by Micheletti Sylvain, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. All the team of Le Grand Aigle was happy to welcome you for a stay in Serre-Chevalier. We read your comments carefully and we are sorry that our hotel didn’t suit you. Our Deluxe room are bigger than classics and are more comfortable. Because we are situated 1200 meters high in the mountains, the hotel isn’t air-conditioned. However, we propose to put fans in the rooms. Finally, our restaurant L’Aiglon is closed at the summer but we propose to book a table to any restaurant in the resort. Especially at Le Cavaillou, our partnership located in a few minutes by walk from the hotel. Our customer profit of a discount of 10% for the meal. We hope that you enjoyed all outdoor activities that offers Serre-Chevalier Valley.
If you would book again in Le Grand Aigle, please tell us all specific requests in advance. If it’s possible, we will try to realize them.
Sincerely,
Recommended
for Everyoneby A traveller from uk
Posted Feb. 18, 2018 on Expedia
Great location, relaxed surroundings abd very helpful staff
Comment from Hotel Management
Feb. 23, 2018 by Micheletti Sylvain, Hotel Management
Dear guests, We thank you for sharing your experience on Booking.com. It was a real pleasure to welcome you and we thank you for your detailed. We are also happy to learn that you did enjoy our staff. We hope to have the pleasure to welcome you soon ! Best regards from Serre Chevalier
by LOUISE
Outstanding
Posted Dec. 28, 2017 on HotelsAMAZING in every aspect
Comment from Hotel Management
Dec. 31, 2017
Dear Guest. Thank you very much for your commentary. It is a real pleasure to know that you had a great time in our etablisment.
We shall be happy to receive you again in Grand Aigle Hôtel & Spa. Best Regards
by Alex
A very nice hotel in a beautiful town
Posted Aug. 16, 2017 on HotelsThe room was so small, bathroom too. My head kept hitting the shower glass door when I was in the bathroom. However, the room was clean and modern. The town is beautiful. Breakfast was awesome, a lot of high quality choices. The hotel made a mistake charging my credit card but the staff at the reception did their best to address the issue, very nice people specifically, the young lady named Leopoldine who I dealt with directly. She was great, probably the nicest person I dealt with as a customer during my trip to France.
