Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 20, 2024 on Expedia
The staff was amazing
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Matthew, We're delighted to hear that you found our staff amazing during your stay. Our team always strives to provide excellent service to all our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Jose,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any specific feedback from your stay. We value your input and would appreciate the opportunity to address any issues you encountered during your time with us.
by A traveller
Older but very homie feeling.
Posted Mar. 17, 2024 on HotelsThe room was nice. It is a little older hotel but still nice stay. It’s in the heart of Laguna beach. Great staff. Patrick is alway so polite and cheerful. Will return in the future.
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Devon, We are delighted to hear that you enjoyed your stay with us and found the room and staff to be satisfactory. Your compliments about Patrick will be passed along to him. We look forward to welcoming you back for another enjoyable stay in the heart of Laguna Beach.
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Charito, We appreciate you choosing to stay with us! If you have any additional feedback to share, please feel free to reach out to us directly. Your satisfaction is our top priority.
by A traveller
Posted Mar. 16, 2024 on Expedia
Everything was as advertised, definitely a 5 star rating
Comment from Hotel Management
Mar. 20, 2024 by Manager, Hotel Management
Hello david,We are thrilled to hear that you found our hotel to be as advertised and worthy of a 5-star rating. Our team works hard to provide exceptional service and experiences for our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Apr. 7, 2024 by Manager, Hotel Management
Hello Nathalie,We're delighted to hear you had a fantastic stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Manager, Hotel Management
Hello Barbara,We are thrilled to hear you had a perfect stay with us! We look forward to welcoming you back in the future for another outstanding experience.
by A traveller
Posted Mar. 15, 2024 on Expedia
Front office staff was very kind and helpful at our check-in and although everything is a bit dated, the room was nice enough and clean. The property is being remodeled so there is a lot of noise (and some mess) all day long. Part of the parking garage and even driveway is taken up with construction as well as they were renovating several rooms. The pool heater not working, coffee maker at breakfast bar not working either.
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Jessi,Thank you for sharing your feedback with us. We're glad to hear you found our front office staff helpful and your room clean. We apologize for any inconvenience caused by our ongoing remodeling efforts, which aim to enhance the guest experience. Your comments have been noted for further review by our team to ensure improvements are made. We appreciate your understanding during this time.
by A traveller from North Miami Beach
Posted Mar. 15, 2024 on Expedia
Staff was great! Closed to the beach. Walkable
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Ed,We are delighted to hear that you found our staff to be excellent and enjoyed our convenient location near the beach. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by Manager, Hotel Management
Hello Stephanie,We are glad to hear you had a fantastic experience with us! We look forward to welcoming you back again soon for another exceptional stay.
