Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024
Comment from Hotel Management
Mar. 21, 2024 by Judi Z., Hotel Management
Dear Tony, Thank you for the excellent review of our hotel during your recent stay with us. We are thrilled that you enjoyed a wonderful visit with us, and we hope that you will plan to stay with us again the next time you are in Laguna Beach! See you next time! Judi Z., Front office
by A traveller
Posted Jan. 30, 2024 on Expedia
The property is beautiful and in a wonderful location. The upgrade to an ocean front room was worth it! The staff was accommodating and very pleasant. I was not aware the property is undergoing construction so it was a bit noisy. The pool was very cold although it was supposed to be heated and the jacuzzi was dirty, which was disappointing. The hotel doesn’t have any dining options although there are a ton of restaurants nearby and the wine reception was wonderful!
Comment from Hotel Management
Feb. 20, 2024 by Judi Z., Hotel Management
Dear Elina, Thank you very much for posting your nice review. We are glad to know that you enjoyed your guest room and views. Our truly friendly staff are always ready to assist. We apologize for any inconvenience that may have occurred regarding the pool area. Please plan another trip soon, we are excited to show our guests the new look! Warm regards form the team, Judi Z. Front Office
by A traveller
Posted Jan. 20, 2024 on Expedia
This was once a great hotel, and I'm sure it will be again, when the renovation work is complete. But for now, it's a dump. Noisy work continues, including Sundays, sections of the hotel are closed off - but not properly, so if you follow the signs to the pool level, getting out of the elevator brings you to a messy construction area. Dirt is visible even in the currently open areas. Of course they conveniently forget to mention any of these - in fact they are still running Facebook ads displaying the famous terrace with gorgeous views... except that terrace is closed now!
The rooms are clean, but heating is horribly noisy, like a tractor, and water pressure in the shower is very weak.
The only thing they could not mess up is the view... beautiful! Everything else is a mess, and to charge full price for this is criminal.
Comment from Hotel Management
Jan. 20, 2024 by Judi Z., Hotel Management
Dear Zoli, Yes, we are completing a renovation. We apologize that this was disappointing for you with our building and public areas not as you had expected. We wish to provide our guests with comfortable and relaxing visits. We are very excited about our new look and cant wait for our guests to experience all that we have to offer. We hope that you will plan to visit again. Please reach out to the hotel directly, we would like to discuss your recent stay and hope to provide an acceptable resolution for you. Sincerely, Judi Z., Front Office
by A traveller from San Diego
Posted Jan. 15, 2024 on Expedia
Beautiful room and view. Too close to highway, but overall a great experience.
Comment from Hotel Management
Mar. 11, 2024 by Judi Z., Hotel Management
Dear Theresa, Thank you for staying with us, we hope that you will plan to reserve a room with us again soon! See you soon at the beach, Judi Z., Front Office
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Judi Z., Hotel Management
Dear Ro, We appreciate your review. Thank you very much for staying with us. We look forward to providing you with a pleasant visit again soon. Sincerely, Judi Z., Front Office
by A traveller
Posted Jan. 8, 2024 on Expedia
Great location and amazing views of the ocean. Complimentary wine for the adults and milk / cookies for the kids was a nice touch.
Comment from Hotel Management
Jan. 13, 2024 by Judi Z., Hotel Management
Dear Robert, We are so happy to hear that you and your family enjoyed the sunset evenings with wine and cookies! It is nice to hear from our guests, we appreciate your comments. We hope that you are already planning another visit to our Casa Loma Beach Hotel. Thank you again, for staying with us. All the best, Jud Z., Front Office
by A traveller
Posted Jan. 6, 2024 on Expedia
Beautiful spot
Comment from Hotel Management
Jan. 13, 2024 by Judi Z, Hotel Management
Dear Jim, Thanks! We agree that our Laguna Beach coastline, ocean and seashore views are among the prettiest in Southern California. We are glad that you enjoyed your stay. We look forward to welcoming you back again soon. Sincerely, Judi Z., Front Office
by A traveller from Redondo Beach
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Judi Z., Hotel Management
Dear John, Thanks for reviewing our hotel. We appreciate our guests and look forward to your return. We hope that you had a fun time with us at Laguna Beach! Warm regards, Judi Z., Front Office
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Judi Z., Hotel Management
Dear berna, Thank you for taking the time to post. It is our pleasure to have been able to provide you with a pleasant stay. We hope that you will come to visit again soon. Warm regards from the beach, Judi Z., Front Office
by A traveller
Weird person working in the hotel
Posted Dec. 18, 2023 on HotelsWe checked in around 2 PM. Then we left for food, we came back back around 4 PM. We were having our moments in the room and the person who checked us in opened the door without knocking first and saw my boyfriend which he was on his way to the bathroom he said he didn’t know that we were checked in already.
He said he was trying to give us so amenities which we have everything we need in the room. Very weird and rude. For $360 a night not even worth it.
Comment from Hotel Management
Dec. 22, 2023 by Judi Z., Hotel Management
Dear Traveler, We are sorry to hear that this happened to you during your recent visit. We apologize for our mistake. A delivery to another guest room was mistakenly taken to the wrong destination. We did offer a resolution that we hope was to your satisfaction. Please reach out if we may be of further assistance. We hope that you will stay with us again another time. Sincerely, Judi Z., Front Office
