Ratings based on 766 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024
I was staying in room 304 and room 302 had the alarm going off at 1 o’clock in the morning my family and kids could not sleep. Tried calling the front desk and nobody answered. It was horrible had no sleep.
Comment from Hotel Management
Mar. 4, 2024 by Tonya, Hotel Management
Dear Carlos,Sorry for any inconvenience you experienced on your stay. We will share your feedback, so this doesn't happen again.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Tonya, Hotel Management
Dear Dennis,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Please come again soon.
by A traveller
Posted Jan. 29, 2024 on Hotels
Excellent service. A+++
by A traveller from Quispamsis
Posted Jan. 23, 2024 on Expedia
Nice clean hotel but I do have a few complaints. First is the elevator was down when I was there. Second is the AC/heat wasn't working in my room and finally the hotel is right next to the highway so traffic noise can be loud and keep you awake all night. If you're a light sleeper you want a room on the other side. The room itself was modern, clean and bright.
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 15, 2024 on Hotels
No forks in the silverware tray in the room, but we were given plastic forks upon request, which worked perfectly fine. The temperature was impossible to control overnight, either icy cold or very hot, making for a not very good night’s sleep.
Comment from Hotel Management
Jan. 16, 2024 by Tonya, Hotel Management
Thank you for your review. We apologize for any inconvenience you experienced during your stay. Hope to see you again.
by A traveller
Posted Jan. 14, 2024 on Expedia
Property is well kept although a bit outdated. Clean. Comfortable beds and pillows. Friendly staff. I’d stay there next time I need a place in Sanford.
Comment from Hotel Management
Jan. 16, 2024 by Tonya, Hotel Management
Hello Bonnie. Thank you so much for your kind words. We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.
by A traveller
Posted Jan. 14, 2024 on Expedia
I didn’t like that the elevator wasn’t in service and I was on the 4th floor for a 5 day stay.
Comment from Hotel Management
Jan. 16, 2024 by Tonya, Hotel Management
Dear George,We apologize for the inconvenience you experienced with the elevator. We have since resolved the issue. We hope you will stay with us again.
by A traveller
Joan J. Cesar Crest College
Posted Jan. 13, 2024 on HotelsStaff was kind for the most part. Elevator broke. Only 1 of 2 hot water heaters working NEVER had a hot shower in 4 showers while there. Phone in room not even hooked up. Tried calling from cell to front desk one evening and it rank 10 times and hung up 3 times - what if there were an emergency? The side door was kept open by a rock hallways stunk of marijuana consistently. I felt very unsafe In parking lot.
Comment from Hotel Management
Jan. 16, 2024 by Tonya, Hotel Management
Dear Joan,Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.
by A traveller
Posted Jan. 11, 2024 on Expedia
Great stay
Comment from Hotel Management
Jan. 16, 2024 by Tonya, Hotel Management
Thank you David for your review. We hope to see you again soon.
