Ratings based on 939 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Hotel manager, Hotel Management
Dear Michel,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had such an excellent experience during your stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Dear Rose,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Hotel manager, Hotel Management
Dear Antonya,Thank you for your positive review! We're thrilled to hear that you had a wonderful experience at our hotel. Our staff takes pride in providing excellent service, and we're glad they made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager
by A traveller from Oxnard
Posted Feb. 21, 2024 on Expedia
Everything about the hotel and the staff was wonderful.
Comment from Hotel Management
Feb. 21, 2024 by Hotel manager, Hotel Management
Dear guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel. We strive to provide the best service possible, and we're glad that our staff met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
The breakfast was good and the hotel would be nice if it was just cleaned. The couch and furniture in the reception area was stained and dirty. So was the couch in our room. They need to steam clean them. The matteress was very stiff and hard. it felt like no box spring but just plywood. Overall, I probably will not come back to the Best Western
Comment from Hotel Management
Feb. 4, 2024 by General Manager, Hotel Management
Dear Derek,We apologize for the cleanliness issues you encountered during your stay, especially regarding the stained and dirty furniture in the reception area and your room. Providing a clean and comfortable environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the mattress comfort is also noted, and we will address this with our management team to ensure improvements are made. We understand your decision not to return, and we appreciate you bringing these matters to our attention. Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Cleanest Best Western I've been to! Everything was clean, room, hallways, entry, etc which was nice.
Close to freeway for easy access but far enough to not hear the freeway noise. Stayed one night, only thing is the bed wasn't too comfortable but fine for a nights stay.
Comment from Hotel Management
Feb. 3, 2024 by General Manager, Hotel Management
Dear Jene,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you found our hotel to be the cleanest Best Western you've been to and that everything, from the room to the hallways and entry, met your expectations. We're also glad to know that our location provided easy access to the freeway without the noise. Your comments about the bed are duly noted, and we'll certainly look into ways to enhance the comfort for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
Clean
Comment from Hotel Management
Jan. 31, 2024 by General Manager, Hotel Management
Dear Michelle,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean. Maintaining a clean environment is a top priority for us, and we're glad that it contributed to a positive experience during your stay. We look forward to welcoming you back for another great stay in the future!Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Hotel manager , Hotel Management
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We're thrilled to know you had an excellent experience during your stay. Your positive feedback means a lot to us, and we look forward to hosting you again in the future.Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
The room was very nice and comfortable it had a couch a sink it wasn’t to far from the ice machine by far a very home like feeling tons of space
Comment from Hotel Management
Jan. 23, 2024 by General Manager, Hotel Management
Dear Hector,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you found the room very nice and comfortable, with added amenities like a couch and sink. It's wonderful that you experienced a home-like feeling and appreciated the spaciousness. Your positive feedback is truly valued, and we look forward to providing you with more comfortable and enjoyable stays in the future. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share. Thank you for choosing us!Sincerely, Karla IrahetaGeneral Manager
by A traveller
Posted Jan. 22, 2024 on Hotels
Excellent
Comment from Hotel Management
Jan. 22, 2024 by Hotel manager , Hotel Management
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
