Our girls were awakened by a mouse in the middle of our first night in the Chalet am Scharm. It had opened up and nibbled some chestnuts our girls (ages 5 and 8) had collected and kept in their suitcase. It also apparently ate a chestnut on our youngest daughter since her pajama top had chestnut stains on it. I will try to post pics of this but not sure if I have the ability.
Nobody in our party slept well for the rest of that first night and we spent half of the next day calling back and forth between Interhome's (the rental company) main office and the property manager. Each passed the buck to the other. We were hoping for a refund, to be moved to a different Interhome-run property, or at very least have some pest control and cleaning done. After several calls and wasting half of our first of five days in Switzerland, we were finally able to get the property manager to drop off a couple mouse traps and some fresh sheets. That's it.
That night we did trap the mouse and fortunately noticed no other pest problems, but never really felt comfortable about the cleanliness/pest situation.
On our last day, we were to check out by 10am, which we did. Our train out of Lauterbrunnen did not leave until 3 hours later. We asked to property manager at checkout if we could leave our bags neatly and out of the way in the hallway inside the house so we didn't have to lug them around for three hours leading up to our departure. He was nice enough to agree. He told us that the cleaning lady (who is actually his wife) wouldn't likely be there until 1 anyway.
We returned by 12:15 to find that the cleaning lady was already there. She seemed very peeved that we'd left our bags there and only allowed us in one-at-a-time to retrieve them. We were almost embarrassed to ask her when our children wanted to use the restroom. She irritatedly let them in one-at-a-time, and while they were doing so used the opportunity to complain to us that people like us coming in and out of doors is the reason they get mice. Pretty soon we were bickering with this woman, who was the opposite of apologetic and professional.
When we returned, we wrote a letter of complaint to Interhome to try to get some refund. After waiting over two weeks for a response, we were finally offered 10% off of our next stay with Interhome. Next stay?? Seriously? Like we visit Switzerland every year and, even if we did, would want to stay at one of their properties. Do not rent from Interhome