Ratings based on 418 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 17, 2024
The Hotel was totally misrepresented. Dirty. Noisy. My shower only had scalding hot water which made it impossible for a proper shower. When I told the front desk she said sorry.
Sleep was interrupted all night with other guests knocking on doors.
Comment from Hotel Management
Feb. 19, 2024 by General Manager , Hotel Management
Dear Karen,We apologize for the disappointing experience you had during your stay. It's unacceptable that the hotel did not meet your expectations in terms of cleanliness, noise levels, and the functionality of the shower. Providing a comfortable and peaceful environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our management team to address these issues promptly and ensure that necessary improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Lucky Rao General Manager
by A traveller from ALLENTOWN
Posted Feb. 4, 2024
Clean, comfortable room
Comment from Hotel Management
Feb. 5, 2024 by Hotel Manager, Hotel Management
Dear Gabriel M,Thank you for taking the time to share your feedback on Travelocity. We are pleased to hear that you found our rooms clean and comfortable during your stay. If there are any specific areas where we can further improve and enhance your experience, please feel free to let us know. We appreciate your choice of Suburban Studios Tallahassee and hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by General Manager , Hotel Management
Dear Josephine,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by General Manager , Hotel Management
Dear Marvin,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Lucky Rao General Manager
by A traveller
So so
Posted Jan. 20, 2024 on HotelsIt was just ok. Reserved a room with a king bed, was told they didn’t have any rooms with a king bed when I got there. Was given a room with two doubles, which we did not want. Also, the parking lot was almost full and there were several vehicles with trailer taking up about a third of the lot. Didn’t like where I had to park.
Comment from Hotel Management
Jan. 21, 2024 by General Manager , Hotel Management
Dear Travis,We apologize for the inconvenience you experienced during your stay, especially with the room discrepancy and parking situation. Your feedback is important, and we appreciate you bringing these issues to our attention. We will address these concerns internally to ensure improvements. We value your input and hope to have the opportunity to provide a more positive experience in the future. Thank you for sharing your feedback.Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 16, 2024 on Expedia
I seen roaches in my room staff act like they didn’t care and now I’m trying to get refund from Expedia which is seems impossible
Comment from Hotel Management
Jan. 18, 2024 by General Manager , Hotel Management
Dear LaKeya,We sincerely apologize for the presence of roaches in your room, and we understand the impact this has on your experience. Your feedback is alarming, and we are taking immediate steps to address and resolve the pest issue. We deeply regret any inconvenience caused by our staff's response and want to assure you that this is not reflective of our usual standards. We appreciate your understanding and value your feedback. Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 15, 2024 on Expedia
Everyone spoke spanish except the owner and desk girls, could not ask questions. Strange ????
Comment from Hotel Management
Jan. 16, 2024 by General Manager , Hotel Management
Dear C. James,We appreciate your feedback. We understand regarding the communication challenge, and we apologize for any inconvenience. We'll work to ensure that our team provides assistance in a way that accommodates all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by General Manager , Hotel Management
Dear Georgina,Thank you very much for your stay at our hotel.We honestly believe that your stay was awesome and exceeded your expectations, looking at the 10-star rating.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you, and we hope you will give us more opportunities to do so.Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by General Manager , Hotel Management
Dear David,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Lucky Rao General Manager
by A traveller
Posted Jan. 13, 2024 on Expedia
There were some sketchy people hanging around the place
Comment from Hotel Management
Jan. 13, 2024 by Hotel Manager, Hotel Management
Dear Rae,Thank you for taking the time to provide feedback on your recent stay. We apologize for any discomfort caused by the presence of individuals that made you feel uneasy. Our guests' safety and well-being are of utmost importance, and we take such concerns seriously. We will address this matter promptly to ensure a more secure environment for all guests. If you have any additional details or if there's anything more you'd like to share, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL
