Ratings based on 373 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Checked in, paid up and signed everything and then the front desk clerk informed us that the hot tub isn't working but they could provide us with a key to go across the parking lot to another hotel to use theirs (in windy Lethbridge, in January, brrrrrr, no thanks). It would have been really nice if that was mentioned before we paid and signed, so we could decide then if we wanted to just book somewhere else. The pool and hot tub were the main reasons that we booked. Went to our room and the heating unit was squealing. Called down to the very friendly desk clerk and he spoke with his manager and they did provide us with a full refund and we left, but what an inconvenience that was. Definitely won't ever be booking here again.
Comment from Hotel Management
Feb. 7, 2024 by Bruce P - GM, Hotel Management
That is unfortunate that, although a mild inconvenience, and after my staff went out of their way to accommodate you with either enjoying our sister property or a full refund, you score their hard work so low and indicate that you won't ever be back. It is always disappointing that my team's hard work is wasted to be scored so low for a 10 minute stay.
by A traveller
Posted Jan. 22, 2024 on Expedia
Very clean and helpful staff
Comment from Hotel Management
Jan. 22, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Rachel , Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Rachel , Hotel Management
Thank you for taking the time to review our property. Any feedback that you could share would be helpful to us in making your future stay better
by A traveller
So loud
Posted Jan. 6, 2024 on HotelsLoud hallways. thin walls can hear EVERYTHING
Comment from Hotel Management
Jan. 9, 2024 by Bruce P - GM, Hotel Management
Like everything? That clearly sounds like a hasty generalization based on shaky foundations. Hotel is built to not only City of Lethbridge construction standards for firewalls and insulation but also to IHG brand standards and levels. Depending on how busy the hotel is, what time of day or night it is, guest decibel sensitivity, where your room is located can all be factors on perception of noise.Whether it is our hotel or any other, if something doesn't meet a guest standard, I encourage you to contact the front desk during your stay to allow the front desk team members address it to your satisfaction.
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 5, 2024 by Rachel , Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest.
by A traveller
Amazing experience!
Posted Jan. 1, 2024 on HotelsWe stayed with the family and everything was amazing!
The staff was kind and paid attention to everything.
Recommended!!!
Comment from Hotel Management
Jan. 5, 2024 by Rachel , Hotel Management
Thank you for taking the time to review the Holiday Inn Express Lethbridge SE. We thank you for your feedback and are so pleased you enjoyed your stay, We look forward to having you back again as our guest in the very near future!
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We look forward to having you back again as our guest in the very near future.
by A traveller
Posted Dec. 16, 2023 on Hotels
Comment from Hotel Management
Dec. 18, 2023 by Rachel , Hotel Management
Thank you for taking the time to review the Holiday Inn Express Lethbridge SE. We thank you for your feedback and are so pleased you enjoyed your stay, We look forward to having you back again as our guest in the very near future!
by A traveller
Posted Dec. 14, 2023 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Bruce P - GM, Hotel Management
Thank you for such a great rating of the Holiday Inn Express Lethbridge SE. We do look forward to having you back again as our guest in the very near future.
