Ratings based on 936 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Expedia
by A traveller
Good value
Posted Feb. 28, 2024 on HotelsSheets are quite scratchy but the place looks clean and quite. They should serve coffee a little longer or maybe even throughout the day.
Comment from Hotel Management
Mar. 13, 2024 by Casey, Hotel Management
Thanks for taking your time to leave us a review. Hope to see you again in the near future.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Casey, Hotel Management
Thanks for taking your time to leave us a review. Hope to see you again in the near future.
by A traveller
Beautiful view and clean rooms!
Posted Feb. 22, 2024 on HotelsWonderful staff, great food at the restaurant, clean/comfortable rooms and an outdoor hot tub that overlooks the valley and is open year round. We were orginially supposed to stay at the casino for our valentines weekend but due to a water line break, our room was cancelled. We booked last minute with Hells Canyon Grand Hotel and are SO incredibly glad we did. Such a great experience and we will be back for many visits in the future!
Comment from Hotel Management
Mar. 13, 2024 by Casey, Hotel Management
Thanks for taking the time to leave us a review. We hope to see you again in the near future.
by A traveller
Posted Feb. 17, 2024 on Expedia
We were out in a handicap room. The shower floor was dirty needs updates! We are not handicapped. Morning front desk clerk was rude when asked a question.
Comment from Hotel Management
Mar. 13, 2024 by Casey, Hotel Management
Thanks for taking the time to leave us a review. It looks like you booked a handicap room when you booked online. Also the bathrooms were just updated last year.
by A traveller
Posted Feb. 13, 2024 on Expedia
Very nice property excited to come back
Comment from Hotel Management
Feb. 13, 2024 by Casey, Hotel Management
Thank you for taking your time to leave us a review. We hope to see you in the near future.
by A traveller
Posted Feb. 3, 2024 on Expedia
Like i stated before. We could hear the people in the next room (with kids) talking. NOT just noise, but we could hear FULL ON CONVERSATION.
Comment from Hotel Management
Feb. 8, 2024 by Casey, Hotel Management
Glen, we do apologize for this inconvenience during your stay. There was a hockey tournament going on in town so many hotels had a lot of kids staying. You can always let our front desk know of these issues and they will help solve these problems so that you can enjoy your stay more. Once again sorry for the problem during your stay.
by A traveller
Posted Jan. 21, 2024 on Expedia
Good hot breakfast with many options to choose from and servers were very helpful. 1.6 miles from LCSC. Did not get to see much of the facility do to time constraints. Many computers available on sight along with washers and dryers on our floor for 2.00 each. Perk of being able to have dinner on sight. One issue of a mattress having a stain was addressed.
Comment from Hotel Management
Jan. 29, 2024 by Casey, Hotel Management
Thank you for taking your time to leave us a review. It's always a pleasure to hear people having a great time at the hotel. We hope to see you again in the near future.
by A traveller
Posted Jan. 9, 2024 on Expedia
I had to move rooms 3 times because the tv and or toilets did not function in my room. Them was told take it or leave it on the 4th room. There was a big tournament in town and by this time it was past 9:30 pm and I just wanted to go to bed.
There was a gal trying to help- but take it or leave it wasn’t the phrase I wanted to hear and the front desk couldn’t care less.
Comment from Hotel Management
Jan. 10, 2024 by GM , Hotel Management
Dear Leslie,My apologies for the perception of our agents attitude toward the room move. It is always our desire to assist in the best possible experience for our guests. If an issue with the television was the purpose of the room move for various rooms, most likely it was due to an upgrade with our provider. We hope you will consider our property again in the future knowing this was an error in proper communication from our team member. We will work with them on expectations and goals to ensure this does not occur in the future. Kind regards,Heidi Copeland
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Casey, Hotel Management
David, we do apologize we didn't meet your expectations. I'm seeing that you didn't even stay on your original date as you had asked for a change of days.
