Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by db, Hotel Management
Thank you for taking the time to rate your stay. We look forward to welcoming you back to Lexington.
by A traveller
Posted Feb. 19, 2024 on Expedia
We always stay there but the refrigerator didn’t work well
Comment from Hotel Management
Feb. 20, 2024 by db, Hotel Management
Thank you for taking the time to review your stay and comment. We are sorry to hear your refrigerator was not working properly. Thank you for letting us know. We hope to welcome you back in the future.
by A traveller
Posted Jan. 15, 2024 on Expedia
No hot water. 5 females and no one could shower. Terrible
Comment from Hotel Management
Jan. 24, 2024 by db, Hotel Management
Thank you for taking the time to rate your stay and experience. We are very sorry to hear you had hot water issues during your stay. We hope you will try us again once our renovations are complete.
by A traveller
Posted Jan. 14, 2024 on Hotels
Staff was very friendly and welcoming. I don't know if it was due to construction on the other floors, but the bathroom sink backed up in the middle of the night and didn't drain. We still had a nice overnight stay.
Comment from Hotel Management
Jan. 24, 2024 by DB, Hotel Management
Thank you for taking the time to rate your stay and provide feedback on your experience. I am glad to hear you found our staff friendly. I am sorry your sink backed up in the night. We look forward to your next stay with us being a 10!
by A traveller
Posted Jan. 13, 2024 on Expedia
The water in the shower was only lukewarm even tho it was hot in the sink. When I went down to check out the breakfast buffet, I let the lady at the front desk know. Then I went over and fixed a plate of food. I was met at the table by a lady who asked if I knew about the buffet. I asked what it was and she said it was $15. I told her that I wish i had known that before I fixed a plate. She went over to the front desk to charge it to my room and was told that there would be no charge since there was an issue with the room.
Comment from Hotel Management
Jan. 24, 2024 by DB, Hotel Management
Thank you for taking the time to rate your stay and provide feedback. I am sorry to hear your shower was not the temperature you preferred. We offer a full-service restaurant for both breakfast and dinner. We hope you will try a dinner entree on your next visit.
by A traveller
Posted Jan. 6, 2024 on Expedia
Great value. Clean hotel with friendly staff.
Comment from Hotel Management
Jan. 24, 2024 by DB, Hotel Management
Thank you for taking the time to rate your stay and provide feedback. We are glad you had a great experience and look forward to welcoming you again.
by A traveller
No hot water
Posted Dec. 23, 2023 on HotelsFirst off. No hot water for a shower/bath. So the oversized bathtub was a disappointment along with taking a shower. Now had we had hot water then the tub would of been awesome. Hotel was clean and had comfy beds. For the price and no hot water was disappointing. The hotel staff was very friendly and the lobby was pretty. I would definitely stay again if I knew they had hot water. But currently I wouldn't recommend it until they get the water fixed.
Comment from Hotel Management
Dec. 26, 2023 by db, Hotel Management
Thank you for taking the time to share your experience with your recent stay. We are very sorry to hear you had hot water issues. I can assure you we will not have hot water issues in the future. We appreciate welcoming you and your guests again after renovations are complete.
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Dec. 26, 2023 by db, Hotel Management
Thank you for rating your stay. We are pleased to see your stay was excellent and look forward to welcoming you back in the future.
by A traveller
Posted Dec. 9, 2023 on Expedia
The staff is cery professional
Comment from Hotel Management
Dec. 26, 2023 by db, Hotel Management
Thank you for rating your stay. We are pleased to see your stay was excellent and your interactions with our friendly staff was as well. We look forward to welcoming you back in the future.
by A traveller
Wasnt great
Posted Dec. 4, 2023 on HotelsNo hot water/could hear the person in the next room breathing/could hear every footstep in the hallway/12 bucks for breakfast is unusual when included breakfast is an industry standard.
Comment from Hotel Management
Dec. 7, 2023 by db, Hotel Management
Thank you for taking the time to rate your stay and provide feedback. We are very sorry to hear your stay was not great! We are very sorry about the hot water issue. I am sorry that DoubleTree brand is not an all-inclusive breakfast option of Hilton. We offer a restaurant service for breakfast, dinner and room service. We hope you will give us another try in 2024 when returning to Lexington.
