Ratings based on 636 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Great little room!
Posted Feb. 19, 2024 on HotelsThe room was perfect for my husband and I. It was clean,and a very comfortable bed. We liked that the whole room was controlled by an ipad. Not going to lie - we loved setting the lights to a different color each day!
by A traveller
Great
Posted Feb. 19, 2024 on HotelsContactless system so a little intimidating but the staffing helped out
by A traveller
Posted Feb. 16, 2024 on Expedia
Loved it. Super clean. Quiet. Great location. Breakfast was fantastic.
by A traveller
Posted Feb. 16, 2024 on Expedia
Always a pleasure
by A traveller
Excellent
Posted Feb. 11, 2024 on HotelsWe had a wonderful stay at CitizenM.
It was ideally located for us as we attended a show at the Victoria Palace Theatre.
Quirky amenities, extremely friendly and helpful staff, can't fault it.
Well done CitizenM, we loved the concept and had a memorable stay.
by A traveller
Posted Feb. 9, 2024 on Expedia
Great hotel!
by A traveller
Posted Feb. 6, 2024 on Expedia
by A traveller
Posted Feb. 4, 2024 on Expedia
by A traveller
Posted Feb. 4, 2024 on Expedia
Visited London in May 2023 and stayed at the citizenM Victoria Station for 6 days. Enjoyed the cleanliness, technology (e.g., app control of lights, windows, and shades), and environmental friendliness. The rooms are TINY. Fine for 1 person but not very comfortable for 2 people unless they are a couple. Not much closet space and only one drawer for storage. The majority of the staff were friendly. Malachi was fantastic (was “on loan” from the London Bridge location).
One bad experience at the end of my visit has me determined to avoid staying at a citizenM hotel in the future. I was denied service (rudely) and told the bar/lounge area closes at 2 am. I explained that I had been there (same time) the 2 nights prior and served, and also pulled up their website as well as scanned the food menu QR code (on the bar) to show that all of these noted 24/7 food and drink were available. I asked to speak with the manager and was told there was no manager on duty. I also tried to reach out to the hotel’s 24/7 chat functionality. They weren’t able to help and provided an email to send a request for assistance.
The next day I spoke with the manager on duty, Alex, who confirmed their lounge/bar is open 24/7 for food/drink and that they always have a manager on duty. He was very receptive to my feedback and apologized (as expected and warranted). Alex noted he would give some thought to a way they could make this right and get back to me. I haven’t heard anything yet.
Comment from Hotel Management
Feb. 6, 2024 by citizenM team, Hotel Management
Hello there Rey, First of all thank you for sharing your experience about your stay. What a pity that this is referring to a stay of almost 9 months ago as we could have definitely helped you differently and recall better the time as we love feedback as they help us to grow. With regards to the episode that have happened from what we can see, indeed it looks like the information was not shared properly. We at all times offer 24/7 food and drinks however, we can see now that on that night looking at our records one of our night team member had an emergency situation and that meant that the night team on duty could not support 24/7 with food or drinks. As you mentioned Malachi on loan from the Bankside location was there to support as well. The message was definitely not shared to you in the right way and we are definitely sorry for this as we can imagine it made you change the plans and we are sure that this was an unfortunate event that will not happen again. Once again thank you for the understanding and sorry if my colleague did not follow up with you immediately as we should have. Safe Travels,
