Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
The staff was impeccable and the service provided was exceptional! I can't wait to go back again!! Thank you for making our first trip abroad so unforgettable!!
Comment from Hotel Management
Feb. 2, 2024 by Rita, Hotel Management
Dear Denise,Thank you very much for staying at Crowne Plaza Docklands and for taking time to share some feedback with us. Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to hear that you had a great stay. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service. We are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 28, 2024 on Hotels
Lovely helpful staff.
Comment from Hotel Management
Jan. 29, 2024 by Rita, Hotel Management
Dear Jon,Thank you very much for choosing to stay at Crowne Plaza Docklands and for taking time to share some feedback with us. We are pleased with the high score given to us and thank you for praising our team. We are looking forward to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Rita, Hotel Management
Dear Claudine,Thank you very much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We are very pleased with the high score you have given to us and we are looking forward to welcome you back in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Rita, Hotel Management
Dear Rachel,Thank you very much for choosing to stay at Crowne Plaza Docklands and for taking time to give us feedback. We are pleased to see the high score and we hope that you did enjoy your stay with us. We are looking forward to welcome you again in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
Great location for the O2 especially if you take the cable car. Breakfast also amazing. Only down side was the swimming experience as so full of people outside hotel that didn’t feel a perk of the hotel.
Comment from Hotel Management
Mar. 2, 2024 by Rita, Hotel Management
Dear Susan,Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share your feedback with us. We are pleased to hear that you did enjoy breakfast and location. We hope you give us a chance to serve you again in the future!Kind regards,Guest Relations Team
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Rita, Hotel Management
Dear JC,Thank you so much for choosing to stay at Crowne Plaza Docklands and scoring us so high. We are looking forward to greet you again in the near future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Ok but could be better
Posted Jan. 12, 2024 on HotelsHotel is very nice but they had an 18th birthday party taking place with loud music until the early hours. We requested to move rooms but they did not come back to us. Signage takes you to a ‘extra’ lift but this is like a service lift. Spa nice but changing rooms need updating and cleaning. Same with hotel bedroom bathroom signs of black mould. Reception chaotic and staff talking to you through a computer screen and unbothered by you. Breakfast lovely.
Comment from Hotel Management
Jan. 20, 2024 by Rita, Hotel Management
Dear Angela,Thank you so much for staying at Crowne Plaza Docklands and for sharing some feedback with us. As a hotel, we do host the events, but we are usually asking for music to go to background music at 11pm and stop it fully by 12am. However, we are sorry to hear that your needs were not met in terms of offering new room or it got forgotten. We do have two lifts for the guests, unfortunately sometimes technical issues occurs, and the lifts go down, so we offer as an alternative to use another lift, which is a service lift instead of long waiting time. Sorry to hear about your experience in terms of cleanliness and our team members, but we can ensure that this is not the service we would be providing on daily basis. We hope this is not going to stop you from staying with us in the future.Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Weekend break
Posted Jan. 7, 2024 on HotelsFantastic hotel, all of the staff that we spoke to were cheerful and helpful. Our room (5049) was very quiet (its like they knew how fussy i am). We were watching a show at the O2, the hotel is positioned perfectly to use the cable cars, quick and easy with short queues.
Comment from Hotel Management
Jan. 20, 2024 by Rita, Hotel Management
Dear Mary,Thank you so much for staying at Crowne Plaza Docklands and for taking time to share your feedback with us. We are pleased to hear that you had a pleasant stay with us and that our team members were helpful and cheerful. We are looking forward to welcome you again in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 7, 2024 on Hotels
Really enjoyable stay and a lovley location.
Comment from Hotel Management
Mar. 2, 2024 by Rita, Hotel Management
Dear Julie,Thank you so much for choosing to stay at Crowne Plaza Docklands and for sharing your feedback with us. We are delighted to hear that you had a great stay and we are looking forward to welcome you back in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
by A traveller
Posted Jan. 7, 2024 on Expedia
Limited options for eating
Comment from Hotel Management
Jan. 20, 2024 by Rita, Hotel Management
Dear Kenneth,Thank you so much for choosing to stay at Crowne Plaza Docklands. We are going to share your comments in terms of food options to our kitchen team for future enhancement. We hope this is not going to stop you from staying with us in the future!Kind regards,Rita DaubaraiteAssistant Front Office Manager
