Ratings based on 954 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Walusha, Hotel Management
Dear Joeline, We would like to express our sincere gratitude for choosing to stay at our hotel and for providing us with your valuable feedback. We appreciate your honesty in rating us 6 out of 10, as it allows us to address any areas where we may have fallen short of your expectations.While we are glad that you chose our hotel, we are sorry to hear that your experience did not meet your full satisfaction. We take all feedback seriously, and we would like to assure you that we are committed to continuously improving our services. Your feedback helps in our improvement and enable us to take appropriate measures to enhance our guests' experiences.Once again, we apologize for any inconvenience you may have experienced during your stay. We sincerely hope that you will consider giving us another opportunity to serve you better in the future.Thank you for your understanding and for providing us with the opportunity to improve.Warm regards, Walusha Costa, Receptionist,Radisson Blu Edwardian Sussex Hotel, London
by A traveller
Great value & amazing location
Posted Feb. 10, 2024 on HotelsEverything about the stay was amazing apart from the fact that there is only one Elevator.
Comment from Hotel Management
Feb. 13, 2024 by Walusha, Hotel Management
Dear Raed,Your positive review about your recent stay with us at Radisson BLU Edwardian Sussex Hotel is truly appreciated. It's heartening to know that you found our location amazing and the value of your stay great.It's evident that our prime location in Marylebone, just off London’s famous Oxford Street, contributed to your enjoyable experience. Indeed, being surrounded by the capital’s finest shopping, dining, and exploration spots makes the Sussex an ideal choice for our guests.We are also very fortunate to be in close proximity to the art galleries of Mayfair and the tranquil Regent’s Park, making our hotel a perfect base for guests who wish to explore a variety of experiences during their stay.However, we noted your comment regarding the single elevator. While our hotel is designed to maintain its character and charm, we understand that this may sometimes affect certain aspects of the modern conveniences our guests expect. We appreciate your understanding and patience in this regard.We hope to welcome you back in the future for another memorable stay where you can further enjoy the convenience of our location and the value of our offerings.Best Regards,Walusha Costa,ReceptionistRadisson BLU Edwardian Sussex Hotel
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Walusha, Hotel Management
Dear Marc-Henri,I am sincerely sorry to hear that your experience did not meet your expectations. Your rating suggests that there were aspects of your stay that you were not completely satisfied with, and for that, I want to express our most sincere apologies. At Radisson BLU Edwardian Sussex Hotel, we hold ourselves to high standards of service, ensuring that our guests feel comfortable and well-cared for during their stay. To know that we fell short of these standards in your case is disappointing.While I can't change the past, I am hopeful for the future. We strive to learn and improve from every feedback we receive. While I am not in a position to provide you with specific remedies at this time, I can assure you that we are dedicated to making every guest's experience a positive one.We value your feedback as it helps us understand where we need to improve and hope you will give us the opportunity to provide you with the service you expect from us in the future.Best Regards,Walusha Costa,Receptionist,Radisson BLU Edwardian Sussex Hotel
by A traveller from london
Posted Jan. 25, 2024 on Expedia
one of the booked rooms, the more expensive one was small and lower grade. That said, one of my guest got upgraded but not everyone was happy with the general standards
Comment from Hotel Management
Jan. 26, 2024 by The Reception Team, Hotel Management
Dear Francisco,Your feedback is truly valuable and we are grateful for you sharing your experience with us. We understand that you had concerns regarding the size and grade of one of the rooms booked. Here at Radisson BLU Edwardian Sussex Hotel, we aim to provide a variety of rooms to suit different preferences and we are saddened to hear about your dissatisfaction.We are pleased that one of your guests was able to enjoy an upgrade, however, it is regrettable that not everyone could get an upgrade because it is subject to availability. We strive to ensure that all our guests have a memorable stay and it is apparent that we did not fully meet your expectations during this visit.We continuously work towards improving our services and your feedback will certainly aid us in that process. We hope that despite the issues you encountered, you were able to find value in the other aspects of your stay.We truly hope for the opportunity to welcome you back in the future, aiming to exceed your expectations and provide you with the high standard of service we are known for.Best Regards,The Reception Team,Radisson BLU Edwardian Sussex Hotel
by A traveller
Great stayt
Posted Jan. 12, 2024 on HotelsWork trip. Ideal location for the venue and for oxford street. Staff all lovely and helpful
Comment from Hotel Management
Jan. 13, 2024 by Walusha, Hotel Management
Dear Jennifer,It is indeed delightful to learn that you had a great stay with us during your work trip. Your kind words about our perfect location and our dedicated staff truly make us beam with pride. The Radisson BLU Edwardian Sussex Hotel is indeed situated right in the heart of Marylebone, just a stone's throw away from London's iconic Oxford Street. We are fortunate to be surrounded by the best that London has to offer, from the chic boutiques and eateries on Oxford Street to the numerous art galleries in nearby Mayfair and the green spaces of Regent's Park. Each of these attractions contributes to the unique charm of the Sussex, and we are pleased to know that you appreciated our prime location.It is also heartening to hear that our staff were able to assist you during your stay. We always strive to provide an exceptional experience for our guests, and it is wonderful to know that our team played a part in making your stay enjoyable. We look forward to welcoming you back, whether it's for work or leisure. Regardless of the occasion, we are committed to providing an excellent experience with our state-of-the-art facilities and warm, helpful staff.Once again, thank you for your valuable feedback. We sincerely hope to have the pleasure of welcoming you back soon.Warm Regards,Walusha,Receptionist,Radisson Blu Edwardian Sussex, London
by A traveller
Posted Jan. 4, 2024 on Expedia
Good
Comment from Hotel Management
Jan. 8, 2024 by Geny, Hotel Management
Dear Osama,We are delighted to hear that you had a "good" experience during your stay at Radisson BLU Edwardian Sussex Hotel. Your favorable comment is indeed a testament to the consistent efforts we put into offering our guests a seamless stay. We hope you had the opportunity to shopping and to enjoy a show during your visit.We look forward to welcoming you back to our hotel in the near future, and we hope that each visit will be as enjoyable as the last. Best Regards,Eugenia CravidReception TeamRadisson BLU Edwardian Sussex Hotel
by A traveller
Posted Jan. 3, 2024 on Expedia
The staff made this property. They were all so helpful and friendly.
Comment from Hotel Management
Jan. 8, 2024 by Geny, Hotel Management
Dear Geoffrey,Your heartening comments about our diligent staff have truly made our day. It's exceptionally gratifying to hear that their helpful and friendly demeanour contributed significantly to your positive experience at our property. Our team at Radisson BLU Edwardian Sussex Hotel is indeed our most valuable asset. We are sorry if we did not meet your expectations in others areas. Your feedback serves as an affirmation of the efforts our team puts in every day. Be assured, your compliments will be shared with the entire team, and they will be thrilled to hear your kind words.We hope to have the pleasure of hosting you again in the future, and we promise to make your next stay just as memorable.Best Regards,Eugenia CravidReception TeamRadisson BLU Edwardian Sussex Hotel
by A traveller from Las Vegas
Posted Jan. 1, 2024 on Expedia
Didn’t receive the welcome gift sadly but it’s a really nice hotel
Comment from Hotel Management
Jan. 3, 2024 by Reception Team, Hotel Management
Dear Melissa,thank you for taking the time to leave us a review with your feedback. We are truly to hear that you have not been given a welcome gift, your feedback will help improve and make sure that our valued guests are well looked after.We are glad to see that this has not affected your overall experience and that you were pleased with our hotel. We do hope to see you soon again.Warm wishes,Reception Team
by A traveller from Kuwait
Posted Dec. 30, 2023 on Expedia
The staff all of them very friendly very helpful
Comment from Hotel Management
Dec. 31, 2023 by Walusha, Hotel Management
Dear Ibrahim, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our staff, and we're thrilled to hear that you found them to be friendly and helpful throughout your stay. At the Sussex Hotel, we strive to provide exceptional service to all our guests, and your feedback serves as a great motivation for our team. We will make sure to share your positive comments with our staff members, as they will be delighted to know that their efforts contributed to your enjoyable experience.If there is anything else you would like to share or if there are any areas where we can further improve, please do not hesitate to let us know. We value your feedback and are always looking for ways to enhance our guests' experience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,Walusha,Receptionist,Radisson Blu Edwardian Sussex, London
by A traveller from Begunje na Gorenjskem
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by Walusha, Hotel Management
Dear Ales, we are delighted to read that you found your stay at Radisson Blu Edwardian Sussex to be enjoyable. It's always heartening to hear when our guests have had a positive experience with us. Creating a comfortable and memorable stay for our guests is at the heart of what we do and we're glad that we were able to meet your expectations. We hope that we have the pleasure of welcoming you back in the future for another enjoyable stay. Kind regards, Walusha, Receptionist, Radisson Blu Edwardian Sussex, London
