Ratings based on 951 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 1, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 21, 2024 on Hotels
4 out of 5
by A traveller from Chicago

Posted Jan. 20, 2024 on Expedia
Tired building.
3 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 16, 2024 on Expedia
4 out of 5
by A traveller

Teapot-free zone!!

Posted Jan. 15, 2024 on Hotels
Amazing place- the older rooms have good facilities and great views. The public areas are very nice. Only disappointment was trying to get a decent cup of tea in the room!! When I've paid a significant amount of cash for a grand junior suite i really expect better facilities than a shabby little tray with two teabags, a didgy kettle, and a couple of those awful tiny pots of 'milk'... How about some proper milk in the fridge and a teapot??? Even when i asked for a tray of tea for two to make up the shortfall, the guy turns up with - fanfare - a tray with two cups, two teabags, and a thermos jug of tepid water. Come on people - you should do better than that. Oh and the bathroom had no heating at all so it was freezing......
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 13, 2024 on Expedia
5 out of 5
by A traveller

Posted Jan. 9, 2024 on Expedia
Absolutely ideal location for arrival into St Pancras with under cover walk through the station. A taxi to Stratford for the ABBA Voyage concert and return made the whole trip most enjoyable. Lunch and breakfast options were very nice
4 out of 5
by A traveller

Posted Jan. 7, 2024 on Expedia
The hotel is stunning from the outside, bar and restaurant. The spa is small but atmospheric. Unfortunately the rooms are very average and be warned the photos on the website of the rooms are not accurate. Staff are friendly and helpful.
1 out of 5
by A traveller

Uncomfortable terrible beds

Posted Jan. 6, 2024 on Hotels
For the price of even the regular rooms this hotel should have way nicer beds I got a suite and out of the 5 other hotels I stayed on my 16 day uk trip this was the worst bed ever
5 out of 5
by A traveller

Posted Jan. 6, 2024 on Expedia
Really nice stay, staff went above & beyond for us on NYE.
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