Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Madera
Posted Mar. 8, 2024
Comment from Hotel Management
Mar. 12, 2024 by Comfort Inn North Hollywood Management, Hotel Management
Dear Simon,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Comfort Inn & Suites North Hollywood. We would love to host you again on your next visit to Comfort Inn & Suites North Hollywood. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Comfort Inn North Hollywood Management
by A traveller
Posted Feb. 27, 2024
Staff didn’t give us all the check-in info we needed so we kinda figured it along the way. Didn’t like that we had to pay for parking ($19/day), pool looked sad, seems like there was construction going on in our room because we noticed someone change the painter’s tape in our room when we got back. Breakfast was your average breakfast, kind staff there. Overall no complaints besides the staff coming into our room to do whatever they did although we had a “do not disturb” sign up & weren’t told beforehand that they were fixing whatever they needed in our room (changed painter’s tape).
Comment from Hotel Management
Feb. 28, 2024 by Customer Care Team, Hotel Management
Hi Kao,We sincerely apologize for the inconvenience and frustration you experienced during your stay. Providing clear and comprehensive check-in information is essential, and we regret any confusion that occurred. We understand your disappointment with the parking fee and the condition of the pool. Regarding the construction-like activity in your room, we'll investigate this matter immediately to ensure that our guests' privacy is respected at all times. Your feedback regarding the breakfast and kind staff is appreciated, and we'll strive to improve our services further. We're sorry for the oversight regarding the "do not disturb" sign, and we'll reinforce our communication procedures to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Best Regards, Customer Care Team
by A traveller
Posted Feb. 22, 2024 on Expedia
excellent staff close to a grocery store. short drive to universal would stay there again
Comment from Hotel Management
Feb. 26, 2024 by Comfort Inn North Hollywood Management, Hotel Management
Dear Grant,We're thrilled to hear that you had a great experience with our staff and found our location convenient, close to a grocery store and a short drive to Universal Studios. Thank you for your positive feedback, and we look forward to welcoming you back for another stay in the future!Kind Regards,Comfort Inn North Hollywood Management
by A traveller from VANCOUVER
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Feb. 20, 2024 on Expedia
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Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Feb. 17, 2024 on Expedia
Rooms are very comfortable with everything you need. Clean
Comment from Hotel Management
Feb. 20, 2024 by Comfort Inn North Hollywood Management, Hotel Management
Dear CHERYL ANN,We're thrilled to hear that you found our rooms comfortable and well-equipped with everything you needed. Maintaining cleanliness is a top priority for us, and we're glad it met your expectations. Thank you for your kind words, and we hope to welcome you back again soon!Kind Regards,Comfort Inn North Hollywood Management
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Comfort Inn North Hollywood Management, Hotel Management
Dear Jorge,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Comfort Inn & Suites North Hollywood. We work tirelessly to ensure our guests experience the best hospitality in Comfort Inn & Suites North Hollywood. Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Comfort Inn North Hollywood Management
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller from San Diego
Posted Feb. 15, 2024 on Expedia
Hotel was fine, charged $19 for parking in a tandem parking lot in what I'd call a below-average neighborhood. Not entirely unsafe but we weren't exactly motivated to hang around or even walk across the street to the grocery store after dark. Decent breakfast setup and economical for what we needed as a family going to Universal Studios.
Comment from Hotel Management
Feb. 16, 2024 by Comfort Inn North Hollywood Management, Hotel Management
Dear Kerry,Thank you for sharing your experience. We apologize for any inconvenience regarding the parking fee and neighborhood perception. Your feedback helps us improve. We're pleased you found our breakfast setup satisfactory and that our rates were suitable for your family trip to Universal Studios. We aim to ensure all guests feel comfortable and safe during their stay. We hope to welcome you back soon.Kind Regards,Comfort Inn North Hollywood Management
by A traveller
Good Stay
Posted Feb. 13, 2024 on HotelsLocation was okay. Staff was excellent, Zxy was very helpful. Parking was okay didn’t like the tandem parking, however, since my husband is disabled and need access to the truck of the car due to his wheelchair Zxy was very very accommodating. One complaint I request a shower chair via message when booking. No shower chair in the room. Would have been nice for a response that they wouldn’t have been able to accommodate request so I could have make other arrangements.
Comment from Hotel Management
Feb. 13, 2024 by Customer Care Team, Hotel Management
Hi Angela,Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff, especially Zxy, to be excellent and accommodating during your stay. However, we apologize for the oversight regarding your request for a shower chair. Your feedback is important to us, and we'll take steps to ensure better communication in the future regarding guest requests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Best Regards, Customer Care Team
