Ratings based on 1,293 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Oceanside
Posted Apr. 20, 2024
Having to pay close to $50 each night to self park..
Comment from Hotel Management
Apr. 20, 2024 by Customer Service, Hotel Management
Robert, we note your comments about the parking fees. Please understand these are common in urban settings like ours to ensure secure, convenient parking for all our visitors. Should you have any queries regarding additional costs, our team members are always prepared to assist. We trust this will not deter you from considering a future stay with us.
by A traveller
Posted Jan. 30, 2024 on Expedia
I was so pleasantly surprised with the quality of the property and the amazing customer service. From the valet attendants, the guest services team at check in to the servers at the Taverna restaurant, I have experienced such kind and attentive service. It is so refreshing.
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Jasmine, it's wonderful to hear how DoubleTree By Hilton Los Angeles Downtown's quality left a lasting impression on you. We're also thrilled you appreciated the exceptional level of service our team members provided from valet to the Taverna restaurant. It's truly our pleasure to provide a refreshing and attentive experience during your stay. Looking forward to welcoming you back in the future.
by A traveller
Posted Jan. 30, 2024 on Expedia
When I was sleeping I noticed that my skin was itching and when I checked under the sheets there were a lot of facial hair left on the bed. Might be someone who stayed in the room previously. But when I called the staff downstairs they did assist me in getting new sheets and blankets. Besides that the stay was good the staff were helpful. I loved the free cookies. They just have to work on the maid actually changing the sheets.
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Oliver, we're thrilled to hear you enjoyed your stay at DoubleTree By Hilton Los Angeles Downtown and particularly loved the complimentary cookies we offer. We acknowledge the discomfort caused by your bedding issue and appreciate your patience while our team members assisted in getting that resolved. We always strive to ensure a flawless experience and your feedback aids in refining our processes. We look forward to welcoming you back for yet another pleasant stay.
by A traveller
Posted Jan. 29, 2024 on Expedia
I liked that my son lives a few blocks away. Staff were helpful suggesting activities and I felt safe in hotel. I would not walk alone in area especially at night.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Teresa, it's great to know that DoubleTree By Hilton Los Angeles Downtown's location was advantageous for your visit to your son. We're pleased to hear that our team members provided helpful activity suggestions and contributed to your sense of security. We hope to have the opportunity to host you again when you are next visiting your son.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Christopher, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at DoubleTree By Hilton Los Angeles Downtown!
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Liubov, your ratings without comments makes it a bit challenging to understand how we can better enhance your experience. We welcome any feedback you have from your stay. Please feel free to privately share more details so we can take the appropriate actions for improvement.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Ricardo, thank you for your stellar rating of the DoubleTree By Hilton Los Angeles Downtown! We trust you enjoyed your stay with us. We hope to welcome you back in the future.
by A traveller
Posted Jan. 25, 2024 on Expedia
Great service
Comment from Hotel Management
Jan. 25, 2024 by Customer Service, Hotel Management
Jaspal, thank you for appreciating the impeccable service at DoubleTree By Hilton Los Angeles Downtown. We are pleased to know we met your expectations and look forward to serving you again soon.
by A traveller
Posted Jan. 23, 2024 on Expedia
Customer service is amazing!
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Milagros, it's delightful to hear you found the customer service at DoubleTree By Hilton Los Angeles Downtown outstanding! We always aim to leave a positive impression on our guests and your feedback is a testament to our efforts. Thank you for choosing us and we hope to serve you again in the future.
by A traveller
My night at the DoubleTree
Posted Jan. 23, 2024 on HotelsThe room was not totally clean when I arrived. There was a lot of noise from fans running to fireworks. I could hear the showers running and toilets flushing. There was a strike going on at the hotel so that could have attributed to some of the issues. The beds were pretty comfortable.
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Debora, we appreciate you taking the time to share your observations. It's regrettable to hear about the issues you experienced with cleanliness and noise. While it seems there were circumstances outside our control contributing to your experience, rest assured we are always working towards improving our guests' stay. We're pleased you had a comfortable rest, and we hope to have another opportunity to enhance your experience with us. To address your concerns properly and make your next stay delightfully superior, we are all ready to make things right.
