Ratings based on 113 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 18, 2018 on Expedia
by A traveller
Posted Nov. 12, 2017 on Hotels
Kitchen was great. However furniture was old and very uncomfortable and carpet was very old and dingy. Building was in good condition. Size was good. With better beds and new carpet or no carpet our stay would have been good.
by Cassandra
November Stay
Posted Nov. 6, 2017 on HotelsIt was perfectly fine for what I needed. It was nothing special but just a quick walk to the convention center. I wish there was an additional tv in the bedroom area and a towel rack in the bathroom
Comment from Hotel Management
Nov. 8, 2017
Dear Cassandra,
Thank you for writing a review! We are sending your comments to our Quality Assurance Department to see what we can do about another TV and extra towel racks. We hope to see you soon!
by Joseph M.
Posted Oct. 31, 2017 on Hotels
by Edgar
Fair location and big unit with lots of room.
Posted Oct. 28, 2017 on HotelsWasn’t happy with the location bed or apartment. Was charged 160 for a fee(“dishes and amenities in the unit”)that should have been part of the rate.
Comment from Hotel Management
Nov. 8, 2017
Dear Edgar,
Thank you for taking the time to write a review. We love hearing from all out customers. We're very sorry that you weren't happy with the location, bed or apartment. The fee you were charged was an apartment service fee. This fee allows us to maintain our apartments and covers services like utilities. This fee is included in the subtotals of all reservations before they are finalized. We are sorry this wasn't clear when you booked.
by A traveller
Posted Oct. 14, 2017 on Hotels
by A traveller
Never again
Posted Oct. 14, 2017 on HotelsAll around terrible. Had to take a taxi to my room after check in. Shower had mold. Employee’s fob key stopped working and after many many calls and 8 hours later they got him into his room at 1:30am.
Comment from Hotel Management
Nov. 8, 2017
Dear Guest,
We are very sorry to hear that your experience was not up to par. We are working very hard to improve our operations to create the best experience for our guests. Your comments have been forwarded to our Quality Assurance Department so that they can review and improve our operations for future guests.
by Sarah
Surprise fees
Posted Oct. 14, 2017 on HotelsThe additional fees at check in are ridiculous. The room was moderately clean and furnishings were low quality.
by A traveller from San Francisco
HORRIBLE: After arriving, left & got a new hotel
Posted Oct. 9, 2017 on Expedia
Pros: Nothing, I did not stay here.
Cons: Everything. They need to be transparent that you need to travel over a mile to get your key, and they need staff to clean.
I booked this room because it appeared close to 2 blocks from the conference I was attending. The morning of check in, I got an email that their office had moved, and I would need to travel to a location almost a mile and a half away to get my key. Since I had no car, this required an expensive Uber through LA traffic. They didn't seem to understand the issue. I waited to my key while nothing worked since they just set up - the printer wasn't connecting, the computer was slow. I finally got my key and Uber'd, again, back to the original location. This all took about an hour.
When I arrived, I opened my room door and walked into a room that looked like someone had just left. The bed sheets and comfortable were rumpled on the bed in a way that was clear someone had just flung them off themselves. Toilet paper was hanging off the bathroom, nothing clean. I called and they told me to go BACK to the office to sort it out, and after telling them there was no way I was paying for another Uber to fix this, I told them I wanted an immediate refund and I left the hotel.
by A traveller
DO NOT RENT FROM GINOSI APARTELS
Posted Oct. 7, 2017 on Expedia
Pros: Nothing
Cons: Horrible room, uncomfortable furniture, dirty as hell.
Where do I start, the rooms are filthy. The carpets had not been cleaned in years in addition to this there were pubic hairs throughout the bathroom. Aside from this, the mattresses on the beds are so hard I should have just slept on the floor. They advertise their rooms for $89 but the total for 2 nights with all the fees was $460. Aside from not getting a good deal, the unit is not livable. I asked for a full refund because I could not sleep all night and could not complete my stay. They have not refunded me yet!
