Ratings based on 40 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 18, 2020 on Expedia
by A traveller
POOR VALUE
Posted Apr. 8, 2020 on HotelsWARNING - This location will take a $250 deposit per stay and return it after your departure BUT can take more than 24 days for the deposit return.
The pool at this facility is very small and 3 feet deep so very limited for workouts. If you like to sleep in this is not possible beyond 8 am due to the neighboring construction noise. This construction will go on for at least another 12 months. Cleanliness is OK but not thorough as I had to wash things to be sure. I found light fixtures that did not work, a bathtub that did not drain and many other defects at this location. Kitchen pots and pans were "garage sale quality".
Check in is very difficult as I had to wait outside for over 1 hour after keeping in contact with personnel the entire day AND upon landing at LAX. Very poor check in services that is not reliable to their word with many excuses for their delays.
I had an issue with the TV that was resolved quickly as the person lives on site to help. I'm not sure what happened with my check in and the long wait if they were on site. Very strange.
by A traveller
BEWARE
Posted Apr. 3, 2020 on HotelsThe suites,I can’t call a suite, their is no swimming pool! This photo was taken from across the street from a hotel. This is an apartment building.
PelicanStay has leased units that they rent through hotels.com. There is not an actual entry! You have to call a guy who let’s you in the building.
The unit has bare concrete floors, this like prison cell. DON’T STAY HERE
by A traveller
Do it it’s worth it
Posted Mar. 11, 2020 on HotelsGreat place ! Hi there
by A traveller
Good for short stay for business and pleasure
Posted Feb. 2, 2020 on Hotels This place is very convenient for short stay in LA . Kitchen is clean and there are Japanese super market near apartments. Washer and Dryer in a room. Quiet . Best for business and pleasure .
by A traveller
Why is this place listed on hotels.com??
Posted Jan. 8, 2020 on HotelsFrom the photos of this property you are made to believe this place is a top-notch place. We were sadly mistaken. Check-in was pretty smooth and the place does look nice but that’s where it ends.
Things go down hill from there. They have a note stating not to go down to the lobby to request any help, call a specific number for assistance. That alone should have thrown up a red flag.
Our unit didn’t have a shower curtain installed in it, which is not cool for a place that is charging as much as this place does. When we called to request assistance, you are jumping through hoops just to get a response. We were told they would drop off a shower curtain. Over 24hrs past and no shower curtain arrived, so we call again. We got an apology and still had to wait another 8hrs for them to attempt to complete our request. The worst part is they are so incompetent they drop off a mattress liner and not a shower curtain. After complaining about that, it wasn’t until we were leaving to check out, we see at the front door that they dropped off the shower curtain we requested at the beginning of our stay without any shower rings to hang up the curtains, which defeats the purpose.
Hotels.com wasn’t any real help to resolve solution, all they did was give us a credit to use towards a future booking. Hotels.com needs to do a better job vetting businesses that want to advertise on their platform. Experiences like these make you never want to use this app in the future. Please do better.
by A traveller from San Francisco
Posted Jan. 6, 2020 on Expedia
The property was as described - in a great location. The onsite manager for Pelican Stays was very responsive and helpful
Comment from Hotel Management
Jan. 8, 2020 by Benz, Hotel Management
Hi Simone,
Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences. And really happy that you did. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
Respectfully yours,
Benz G. Pelican Suite
by A traveller
Good
Posted Dec. 22, 2019 on HotelsThe place is Comfortable Easy I really like the place the only problem I found is the cleaning I was dirty and garbage on the place wen I get there I I have to use the same towels and buy my on toilet paper which if I have tell that won’t be a problem otherwise I like the place I will definitely use this place again
Comment from Hotel Management
Dec. 27, 2019 by Benz, Hotel Management
Thank you for your feedback Francisco. We apologize if the garbage was not replaced. This is not a normal instance and we'll make sure this won't happen again. We appreciate that you still consider coming back. Again, thank you and see you on your next visit!
Best regards,
Benz G. Pelican Suite
by A traveller
Posted Nov. 15, 2019 on Hotels
Comment from Hotel Management
Dec. 7, 2019 by Benz, Hotel Management
Hi,
We would like to sincerely apologize for your negative experience in Pelican Suite. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on our hotline. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Sincerely,
Pelican Suites
by A traveller from Oakland
Posted Jul. 1, 2019 on Expedia
The Supervisor Nikita was amazing with her knowledge of the property and her ability to verbally navigate me through the neighborhood. Also Nikita was immediately responsive to inquires. This property is convenient to all things downtown L.A. and easily accessible to all freeways/highways. L.A. area friends visited me and approve my review! I would absolutely stay at this property site again.
Comment from Hotel Management
Jul. 10, 2019 by Mia W., Hotel Management
Thank you very much for your lovely feedback. I am pleased to hear that you had an amazing stay with us and that you found our service great and our staff amazing. We have a great team at Pelican Executive Suites who are all truly dedicated to providing the best possible service and to make all our guests feel valued and at home. We look forward to welcoming you back soon.
