Ratings based on 911 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 23, 2024
Too many homeless people shouting at you and throwing things around as soon as you step out the front door. Even though the swimming pool is on the second floor, you Will still hear all the homeless people shouting
Comment from Hotel Management
May 23, 2024 by Customer Service, Hotel Management
BRYON, thank you for sharing your experience. It is unfortunate that the area outside the hotel affected your stay. Our team works hard to ensure the comfort of our guests, and we will continue to do everything possible to enhance the guest experience within the property. Thank you again for your feedback.
by A traveller
Posted Mar. 11, 2024
The hot tub was good but jets were broken.
Comment from Hotel Management
Mar. 11, 2024 by Customer Service, Hotel Management
Stephen, we're thrilled to hear you enjoyed the hot tub at Hampton Inn & Suites Santa Monica. We appreciate your helpful feedback about the jet functionality and assure you it's being looked into. We strive to improve our amenities and your experience. We're eager to welcome you back in the future.
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
Sally, thank you for taking the time to rate your stay. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Richard, thank you for your recent visit. Your rating implies that there were aspects of your stay that did not entirely meet your expectations and we hope to get another chance to serve you in a more satisfactory manner.
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Customer Service, Hotel Management
Thanks, Pamela! It's outstanding your time at Hampton Inn & Suites Santa Monica was fantastic. We can't wait until your next visit!
by A traveller
Posted Feb. 16, 2024 on Expedia
Great p"
Lace!
Comment from Hotel Management
Feb. 16, 2024 by Customer Service, Hotel Management
Danielle, it's wonderful to hear you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted you had a great experience. We look forward to having you as our guest again in the future.
by A traveller
Posted Feb. 15, 2024 on Expedia
The staff was disinterested when trying to check in. The TV didn’t work in the room, had to call maintenance. There were no cups for the coffee maker. The room was very noisy, could hear people in room above. There was no self parking. We had to pay an extra 55.00 for valet parking. I can not recommend this hotel
Comment from Hotel Management
Feb. 15, 2024 by Customer Service, Hotel Management
Michael, we regret to hear about the challenges you experienced during your stay, including the lack of interest shown at check-in, TV troubles, lack of coffee-maker essentials, and disturbance from other guests. We take these matters seriously and will resort to necessary steps to improve. Regarding parking, we understand that the additional fee for the valet service can surprise some guests. This is something we are constantly evaluating in order to provide the best experience. Your honest feedback is important and we place great value on it. Thank you for taking the time to share these details. It is our hope to have the opportunity to better serve you in the future.
by A traveller from Pomeroy
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave us a 4/5 rating, Vanessa!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn & Suites Santa Monica.
by A traveller
Good Location & Amazing Customer Service
Posted Feb. 13, 2024 on HotelsWe stayed here one night for a little family trip. We loved the location as it is close to the third street promenade and a lot of restaurants. Girlfriend and kid loved the pool and the free morning breakfast. We decided to stay an extra night but stayed across the street at another hotel. We enjoyed or stay at the Hampton more! Did get accidentally charged for two vehicles for the overnight parking fee of $55 but called and received a refund. Would definitely come back next time I'm back in Santa Monica!
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Jorge, we're elated to hear you and your family enjoyed our prime location close to many popular sites in Santa Monica, including the Third Street Promenade. It's also delightful to know that the pool and breakfast at the Hampton Inn & Suites Santa Monica met your expectations. In regards to the parking fee, we're glad it was swiftly rectified. We can't wait to welcome you back during your next visit to Santa Monica!
by A traveller from los angeles
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Christopher, thank you for choosing to stay at the Hampton Inn & Suites Santa Monica and for your valued feedback. We're pleased to see that your overall experience with us was positive. In striving to provide excellent service to our guests, we always welcome any specific feedback for areas where we could improve. Hope to see you again soon for another pleasant stay.
