Ratings based on 1,570 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Check in was delayed 31/2 hours but payed for dinner while we waited. Staff was very friendly
Comment from Hotel Management
Apr. 15, 2024 by GM, Hotel Management
Dear Brad, We apologize for the extended wait time you experienced during the check-in process. However, we are glad to have provided you with dinner as a good-faith gesture. Your feedback is valuable to us as we continuously strive to improve our services. We appreciate your business and hope to serve you even better in the future. Sincerely, Rob Adams, GM
by A traveller from Las Vegas
Posted Feb. 21, 2024 on Expedia
Great hotel with great amenities in a great area. My problem, which is specific to me, was that it was just too noisy through the night. Door slamming and ball bouncing throughout the night and again around 4:30 am.
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Dilson, While it is wonderful to hear you enjoyed our great amenities and area, we regret that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Rob Adams GM
by A traveller
Posted Feb. 21, 2024 on Expedia
My family and I love this hotel!
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Francisco, We are thrilled that you and your family love our Hilton Long Beach Hotel! We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Rob Adams GM
by A traveller
Posted Feb. 20, 2024 on Expedia
Staff was unfriendly.
I asked if they could use the card I used to pay the room for the deposit & the worker (heavier set Latinx with a bow tie & glasses) says “you can use whatever card you want.” For future a “Unfortunately, we need a physical card for the deposit” would work…
Attitude for no reason. We didn’t dare ask anything else.
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Dear Marvin, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Rob Adams GM
by A traveller
First Time Horrible Experience at the Hilton
Posted Feb. 19, 2024 on HotelsI made reservations on Jan 14, 2024 Paid in Full for dates Feb 17-19 2024. I arrived to the Hilton Long Beach Hotel and was told there were NO ROOMS AVAILABLE. The Desk Rep. stepped away and had me to wait approx 10 mins before returning. She said she spoke with her manager who gave me Room 336. My husband and I entered the room and found a industrial floor fan blowing in attempt to dry a wet carpet, the room smelled of mildew and toxic chemicals. There were NO AMENITIES in the room and my call to the front desk only advised to to set the LARGE INDUSTRIAL FAN outside the door, and they did not have any personnel to bring items to our room. Unfortunately we had keep the room and try sleep with a COVID mask to mask the odor.
The night desk person told us they would Comp the room and would move us to another room when available on Sunday. We were at the hotel attending an event which prevented us from returning home without continuing our Hotel stay. They finally moved us from room 336. I spoke with Lawrence at the Desk who had concerns about us being assigned to room 336 because of the severe RAIN DAMAGE and the room was not to be assigned to anyone.I asked if they were going to Come the room as promised by the 3rd floor manager Mr. McWhorter. Mr. Lawrence told me the hotel could not compensate me because i had made reservations through a third party Hotels.com. Upon checkout I was told the same.
I have photos of our room 336. Unfortunately thisnsite will not allow me to upl
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Dear Barbara, We are deeply sorry for the room you were assigned upon your arrival and the poor conditions you encountered. This is not typical of our hotel and we sincerely apologize once again. However, please note that any refund would need to be obtained from your booking source because your reservation was prepaid to a third party. We value your business and feedback. We truly hope you will consider staying with us again, as I know we are better than what you experienced. Sincerely, Rob Adams GM
by A traveller
Posted Feb. 18, 2024 on Expedia
The staff was so welcoming. Will definitely go back.
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Delila, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Rob Adams GM
by A traveller
Posted Feb. 16, 2024 on Expedia
The staff was really nice for checking in the allowed door dash which was really nice the room that we got was perfect not really anything I can complain about it also they had rubber ducky’s that was a nice treat :)
Comment from Hotel Management
Feb. 17, 2024 by GM, Hotel Management
Dear isaias, It's nice to hear from you. Thank you for letting us know you had a great experience at our hotel. I appreciate you recognizing the warm hospitality provided by our team; I look forward to sharing your compliments. Please visit us again soon. Best, Rob Adams GM
by A traveller
Posted Feb. 16, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
High end and nice
Comment from Hotel Management
Feb. 12, 2024 by GM, Hotel Management
Dear adan, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Rob Adams GM
by A traveller from Lake Forest
Posted Feb. 11, 2024 on Expedia
Welcoming staff. Spacious and comfortable room. On site dining and bar.
Comment from Hotel Management
Feb. 12, 2024 by GM, Hotel Management
Dear Philip, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Hilton Long Beach. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Rob Adams GM
