Ratings based on 896 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Being close to downtown, and Crypto Arena
Comment from Hotel Management
Jan. 31, 2024 by Customer Service, Hotel Management
Thomas, it's great to hear you appreciated the convenient location of Hotel Indigo Los Angeles Downtown, close to the vibrant downtown area and the popular Crypto Arena. We hope to welcome you back soon to explore even more that our prime location has to offer.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Stormy, we see that your experience at our hotel didn't quite meet your expectations. Your feedback, even without specific details, is valuable as it helps us refine our services. When you're ready to share more about your stay, we'd love to hear it so we can better serve guests like you in the future. We hope to have the chance to provide a more outstanding experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel, during your next visit.
by A traveller
Posted Jan. 27, 2024 on Expedia
Very safe and clean.
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Juana, it's excellent to hear your thoughts about your stay! At Hotel Indigo Los Angeles Downtown, our top priority is to provide clean and secure surroundings to all our guests. Should your travels bring you back to Los Angeles, we hope to have the pleasure of welcoming you again. Safe travels!
by A traveller
Posted Jan. 26, 2024 on Expedia
The staff were very accommodating, the hotel was beautifully decorated and the shrimp pasta was amazing. Saw an NBA legend omw to dinner sitting in the lounge area. So that was definitely a plus. The location is very walkable. Overall I enjoyed my stay and I look forward to staying again next time.
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Precious, it brings us great joy to know you enjoyed your stay at Hotel Indigo Los Angeles Downtown. We're delighted that you appreciated the decor and found our team members to be accommodating. It certainly sounds like you had a memorable dining experience with our shrimp pasta! Our location indeed provides a great convenience for exploring the area on foot. We look forward to your return visit.
by A traveller
Very pleased!
Posted Jan. 22, 2024 on HotelsHotel Indigo was beautiful and well-kept. I was staying with my teenage daughter, and we appreciated the hip feel, yet quiet atmosphere. The food from the restaurant was delicious, and the lobby offered grab and go options as well. Room was comfortable and more spacious than expected, and included coffee maker and mini refrigerator. A/C unit was a bit loud. 15-20 minute walk to Crypto.com Arena and LA Convention Center.
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Michele, we're thrilled to hear that your experience at Hotel Indigo Los Angeles Downtown was satisfying. It's wonderful that both you and your daughter enjoyed our hip yet serene ambiance, appealing food options, along with our spacious rooms equipped with amenities. We acknowledge your comment about the noise level of the A/C. We appreciate your choice to stay with us and your comments will be taken into consideration to enhance future stays. We hope to welcome you back on your next trip to Los Angeles!
by A traveller
Posted Jan. 22, 2024 on Expedia
great stay
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Derrick, it's terrific to know you enjoyed your stay at the Hotel Indigo Los Angeles Downtown. We appreciate your review and look forward to serving you again whenever your travels bring you back to our vibrant city.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Athena, it's wonderful to know you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Our team members would be delighted to welcome you back on your next visit to Los Angeles. Your appreciative rating is greatly valued.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, KJ!We're thrilled to see how much you enjoyed staying at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Horace.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
by A traveller
Posted Jan. 19, 2024 on Expedia
It was a good stay for 3 nights. Professional and very friendly staff. Good room...shower temperature was a challenge. Quiet.....comfortable bed. Very good WiFi. Not much to talk about in the neighborhood of downtown. My only issue was the $30 fee per night tacked on to the room rate....just gouging at its best. I won't stay again if they charge the fee.
Comment from Hotel Management
Jan. 20, 2024 by Customer Service, Hotel Management
Douglas, it's great to know you had a positive experience with us at Hotel Indigo Los Angeles Downtown, an IHG Hotel, especially regarding the courteous service provided by our team members and the comfort of your room. We appreciate your comments about the Wi-Fi and want to express regret for the difficulties you encountered with the shower temperature, something we are indeed aware of. Your feedback about our pricing structure has been noted, and we can assure you it's a topic we're continually reviewing. We hope that we can welcome you back in the future, providing you with an even better stay.
