Ratings based on 934 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 8, 2024
I am SO disappointed in this stay. Where do I begin . . . We showed up to this cheap looking hotel that is pretending to be designer luxury.
We booked a king bed, and then were put in a bedroom with (2) queen beds. We asked to be moved to the room we selected and were placed in a room that smelled SO strong with varnish fresh paint it gave me a headache immediately. They were sold out so we had to settle for the room with 2 beds as well as a neighbor building view vs. the city view we reserved.
We were also promised a complimentary breakfast and then nothing was provided.
This place is a JOKE for the price. I will be disputing the charges with Travelocity, the hotel my credit card.
DO NOT visit this hotel unless you are in the mood to be extremely frustrated.
Comment from Hotel Management
Feb. 8, 2024 by Customer Service, Hotel Management
Justin, it is disheartening to read about your recent experience. We're sorry for the unexpected disruption that your accommodation might have caused. As for your feedback on the property's appearance, we're excited to mention that enhancements are currently underway. We are committed to improving our guest experience and hope that you will offer us an opportunity to rectify this in future visits. Let us help you have a much more positive experience next time.
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Alexander!We're pleased to hear that you have fully enjoyed your stay at Le Merigot Santa Monica, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Customer Service, Hotel Management
Roger, thank you for your rating. As we constantly strive for improvement, we regret we couldn't meet your higher expectations. We're indeed in the process of renovations to refresh our premises. We hope the updated property will meet your satisfaction during your next stay.
by A traveller
It's Under Construction
Posted Dec. 31, 2023 on HotelsThe staff is great, especially the valet crew, however this hotel is completely under construction. The rooms have all been renovated, but outside of that, nothing is up to par with what you would expect. The courtyard is roped off due to construction, the pool is closed, beach access from behind the building is closed. The fitness room and sauna are completely outdated and the sauna/steam room are unusable. To charge full price for this hotel while under these conditions is poor judgement, but to also charge a resort fee is nearly criminal. The only reason why I didn't ask for a refund and go somewhere else was because my family and I spent 10 hours traveling to Santa Monica, unpacked and didn't want to go through the hassle of getting a refund and book a new hotel in the area.
I have no doubt it will be a great property once the construction is completed, but there are better options out there right now to consider.
Comment from Hotel Management
Jan. 1, 2024 by Customer Service, Hotel Management
Benjamin, it's appreciated that you acknowledged the dedication and hard work of our team members, especially our valet crew. We regret to learn that your experience was affected by the ongoing renovation. We are indeed making improvements, including updating our amenities and common areas, to better serve our valued guests like yourself. We understand your concerns about the resort fee and we assure you that this is customary to ensure the upkeep and maintenance of our amenities. Your patience and understanding during this phase of enhancement is genuinely appreciated. Once the project is complete, we hope to provide an unmatched stay experience for our guests. We hope to have the opportunity to redeem ourselves in the future.
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by Customer Service, Hotel Management
Arindam, thank you for your rating. It seems your stay with us might have been satisfactory, but not exceptional. Please be informed that we are currently undergoing renovations to enhance our guest experience. We trust that a future visit will meet and surpass your expectations. We appreciate your patience and look forward to welcoming you back.
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Customer Service, Hotel Management
John, it's wonderful to see that you enjoyed your stay at Le Merigot Santa Monica. We strive to provide an exceptional experience for all our guests and it seems we lived up to that during your visit. We're looking forward to welcoming you back on your next visit to Santa Monica.
by A traveller
Posted Dec. 31, 2023 on Expedia
Construction was going on at the hotel but as promised by staff it was only from 8am-5pm. However, it was still an inconvenience.
Comment from Hotel Management
Dec. 31, 2023 by Customer Service, Hotel Management
Shunika, thank you for understanding about the construction schedule at Le Merigot Santa Monica. We truly value your feedback and acknowledge that these improvements may have caused some short-term inconveniences. Please know that our goal is to enhance overall guest experience. We hope you will return to fully enjoy all the enhancements once they're complete.
by A traveller
Posted Dec. 25, 2023 on Expedia
I love this property. The hotel is gorgeous and the staff is so friendly
Comment from Hotel Management
Dec. 25, 2023 by Customer Service, Hotel Management
Debbie, it's heartening to hear that you're enamored with the beauty of Le Merigot Santa Monica. We're equally thrilled to know our team members were able to contribute positively to your experience. Thank you for sharing your fondness for the property, and we're excited to welcome you back soon for another delightful stay.
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by Customer Service, Hotel Management
Michelle, thank you for your wonderful rating of Le Merigot Santa Monica. We're delighted to know you had an excellent experience. Your positive feedback truly motivates our team to continue delivering superior welcome and care. We can't wait to welcome you back soon.
by A traveller
Amazing stay!
Posted Dec. 18, 2023 on HotelsWe had a wonderful couples weekend stay and slept really well. The remodeled rooms are beautiful and they did a great job with sound proofing as it was really quite! Everyone was very friendly and we enjoyed the service we received! The location is fantastic and we will be back!
Comment from Hotel Management
Dec. 18, 2023 by Customer Service, Hotel Management
Cheri, thank you for your glowing feedback. Le Merigot Santa Monica is thrilled to hear about your wonderful couples weekend stay. It's great to know that our newly remodeled rooms contributed to your comfy sleep and you appreciated the tranquil setting. Our dedicated team members, prime location, and fine service all strive to bring a memorable experience to our guests. Looking forward to your return visit!
