Portofino Inn Burbank Reviews

Michael, Thank you for trusting us with your hospitality needs, we truly appreciate your kind words, we will share this with our staff. The quality of your stay is of the up most importance to all of us.Everyone here takes pride in what we do, all of our staff is very welcoming, resourceful, and hospitable. We understand that putting our best effort forward will assure a successful stay for all of our guests and we like building relationships, after all, for many of our loyal guests, this is their home away from home. We have a long list of loyal guests that stay with us anytime they are in Burbank. We look forward to your visit again soon. Best regards,

Peggy, Another successful stay under our belt, we are always happy, especially when we see that our guests enjoyed our hospitality and liked the premises/location and everything we offer. We welcome you to visit us again soon. Best regards,

Wendy, Disculpe que no llegamos a sus expectativas y su experiencia no fue la mejor. Siempre recomendamos visitar o contactar al front desk para solicitar ayuda, algunos cuartos están en mejor estado que otros, hablando con el front desk se pueden resolver la mayoría de las inconveniencia y siempre estamos listos para ayudarle, si es necesario simplemente le podemos cambiar de cuarto a otro que este en mejor estado y llegue a sus expectativas para asegurarle una mejor experiencia. El restaurante que se ensena en las fotos es muy reconocido por la cantidad de películas, shows y otros proyectos en los que ha salido, muchas veces les traemos a Hollywood aquí a su puerta. El hotel está siendo remodelado por dentro y por fuera en este momento, estamos aprovechando esta temporada baja para restaurar los muebles y cualquier otra cosa que sea necesario para brindarles una mejor calidad a nuestros huéspedes que nos visitan siempre de alrededor del mundo. Estamos un poco cerca de unos de los mejores hospitales de California Providence St Joseph hospital para ser exacto, no siempre se escuchan las sirenas pero es un trabajo muy crítico y necesario y les tenemos mucho respeto a los que lo asen.Siendo el manager del hotel por los últimos 7 anos, es imperativo para nosotros crear y mantener una locación muy segura para todos, tenemos cámaras en todas las áreas comunes, para ser proactivos asemos chequeos de seguridad y nos aseguramos que nadie este asiendo ruido excesivo, cuando alguien viola nuestras pólizas, nuestro equipo le pide que se valla y jamás los dejamos regresar, gracias a Dios tenemos por la mayor parte una buena calidad de huéspedes.En línea tenemos muchas fotos, unas de nosotros y otras de gente que nos ha visitado anteriormente para referencia y más que nada manejar sus expectativas. Siempre les agradecemos cuando nos dan la oportunidad de ayudarles así asegurando una mejore experiencia en cada visita.

Lisa, Thank you for your recent visit and your feedback. Sorry the bed was a little uncomfortable for you, when staying with us, if there is anything we can do to make your stay more comfortable, please contact the front desk and they will be ready and happy to help you find a room that best meets your needs. Thank you again and please visit us soon. Best regards,

Thank you for your recent stay, we value your business and are happy to see you enjoyed our accommodations. Please visit us again in the future. Best regards,

Pamela, Thank you for your recent visit, we greatly appreciate your business and welcome your feedback. We are happy to see you enjoyed your stay at Portofino Inn, we always aim to provide the best quality stay possible and are happy to see you enjoyed our accommodations and you felt safe, our guests safety is our number one priority. Our breakfast has a good variety and it is a great option for a day starter especially for those families traveling on a budget. Cold and hot drinks are available throughout the day in lobby. We are actively working on restoring the location inside and out and we have a few things in mind we know our guests will enjoy. Thank you and please visit us again soon. Best regards,

Hello Aurora, Thank you for your recent visit and your feedback, we greatly appreciate it. We like to have a nice variety of breakfast items for our guests to enjoy, it seems to help, especially for those families that are on a budget as a day starter it is a great option. The drinks are complimentary throughout the day as long as the lobby is open, there are 2 bottles of water that are a welcoming gift the first night you arrive. We are working diligently to address those items that need attention, we are currently working on the exterior and interior of the rooms, we have some plans in mind that we know our guests will enjoy. Anytime you are staying with us, should you need anything our staff is always ready and happy to help. Thank you and we hope to have your as our guests in the future. Best regards,

Jorge, Thank you for your recent stay, we are very happy to see you enjoyed our accommodations. Thank you for trusting us with your hospitality needs, our staff is always very responsive and we always aim for our guests to have the best experience possible. Best regards,

Malik, Thank you for your stay at Portofino Inn, we greatly appreciate your business, we always aim to provide the best quality service for all of our guests, whenever you are staying with us if there is anything we can do for you to make your stay more pleasant please work with the front desk so that we can assist you in finding a room that best works for you. We identified the room you were in and have taken steps to remove any odors.We will always put our best foot forward and try and provide the best quality service/stay for all of our guests. Please visit again soon. Best regards,