Ratings based on 690 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.6 Service & staff
3.0 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
It's a trucking company next door, that is an inconvenience. The receptionist told me I was able to check in an hour earlier but there was a stipulation. I was not informed. They also didn't inform me of the $50 deposit due with the price of the room.
Comment from Hotel Management
Feb. 21, 2024 by Guest Relations Management, Hotel Management
Hi Robert! We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We understand that the presence of a trucking company nearby may have caused inconvenience. We will do our best to address any noise issues and minimize any disruptions to our guests' comfort. Regarding the check-in time and deposit information, we apologize for any miscommunication. Our team will review our procedures to ensure that all guests are provided with clear and accurate information regarding check-in times and any additional charges or deposits associated with their stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Guest Relations Management, Hotel Management
Hi Marvin! We're deeply sorry to hear about your disappointing experience during your recent stay. Your rating of 1 out of 5 concerns us greatly, and we genuinely apologize for any discomfort or inconvenience you encountered. We take your feedback seriously and will investigate the issues you've raised to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we're committed to making things right. If you would be willing to provide more details about your stay, we'd appreciate the opportunity to address your concerns directly. We hope to have another chance to exceed your expectations in the future.
by A traveller
Posted Feb. 9, 2024 on Expedia
Amazing
Comment from Hotel Management
Feb. 9, 2024 by Guest Relations Management, Hotel Management
Hi Y! We're delighted to hear that you had an amazing experience! Thank you for sharing your positive feedback. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!
by A traveller
Never stayed here and never got my money back!
Posted Feb. 7, 2024 on HotelsI went in and canceled my reservation and then was received an email saying that I wasn't able to get my money back because it was an hour past the cancellation time which was not stated when I booked the reservation. So I'm reading this service a zero because it was a zero. I never went to this hotel to stay at and I want my money back
Comment from Hotel Management
Feb. 9, 2024 by Guest Relations Management, Hotel Management
Hi Ashley! We're sorry to hear about your experience. It sounds like there was a miscommunication regarding the cancellation policy. We understand your frustration and would like to assist you further with this matter. Please reach out to us directly so we can address your concerns and work towards resolving the issue satisfactorily. Your feedback is important to us, and we apologize for any inconvenience caused.
by A traveller
Posted Feb. 1, 2024 on Expedia
Best motel
Comment from Hotel Management
Feb. 2, 2024 by Guest Relations Management, Hotel Management
Hi Robbie! Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you consider us the best motel. Providing exceptional service and accommodations to our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
by A traveller
Posted Feb. 1, 2024 on Expedia
Location close to work.
Comment from Hotel Management
Feb. 2, 2024 by Guest Relations Management, Hotel Management
Hi Sherry! Thank you for taking the time to share your feedback with us. We're glad to hear that our location was convenient for your work. Your feedback is important to us, and if there are specific areas where we can improve to enhance your overall experience, please feel free to let us know. We're here to ensure that our guests have a comfortable and enjoyable stay. If there's anything else we can do to make your next stay more pleasant or if you have any suggestions, please don't hesitate to reach out. We value your input and appreciate your choosing to stay with us. Thank you, and we look forward to welcoming you back for another stay in the future.
by A traveller
Posted Jan. 30, 2024 on Expedia
I stay here often and it’s a good place for the price .
Comment from Hotel Management
Feb. 1, 2024 by Guest Relations Management, Hotel Management
Hi Miriam! Thank you for your continued loyalty and for sharing your feedback with us! We're delighted to hear that you have chosen to stay with us often and that you find our hotel to be a good value for the price. Ensuring that our guests receive excellent value for their stay is important to us, and we're thrilled that you feel satisfied with your experiences with us. Your loyalty means a lot to us, and we're grateful for the opportunity to continue hosting you during your visits. If there's anything else we can do to make your stays even more enjoyable or if you have any suggestions for us, please don't hesitate to let us know. We're always here to assist you and ensure that you have a fantastic experience with us every time you stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for many more great stays in the future!
by A traveller
Bring your own towels
Posted Jan. 30, 2024 on HotelsVery loud. Right next to a truck depot. In a very sketchy part of town. Did not give me my deposit back (on line it didn't say anything about a deposit) because "two towels had paint on them"....seriously? That is called make-up and washing my face. Why leave towels on the room if they can't be used???
Comment from Hotel Management
Feb. 1, 2024 by Guest Relations Management, Hotel Management
Hi Jeanette! We sincerely apologize for the negative experience you had during your recent stay with us. It's disheartening to hear that your stay fell short of your expectations and that you encountered several issues. Firstly, we apologize for any inconvenience caused by noise from the nearby truck depot. We understand that a peaceful environment is important for our guests, and we regret any disturbance you experienced. Regarding the towels and deposit issue, we apologize for any confusion or inconvenience this caused. We take cleanliness and guest satisfaction seriously, but we understand your frustration if there was a misunderstanding regarding the towels. We will review our policies and communication to ensure clarity for our guests in the future. Additionally, we're sorry to hear that you felt uncomfortable with the location of our hotel. We strive to provide a safe and welcoming environment for all our guests, and we regret that you did not feel at ease during your stay. Your feedback is invaluable to us, and we will use it to address these issues and make necessary improvements to ensure a better experience for our guests in the future. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to contact our management team directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.
by A traveller
Posted Jan. 29, 2024 on Expedia
Clean
Comment from Hotel Management
Mar. 10, 2024 by Guest Relations Specialist, Hotel Management
Hi Rayleen,We appreciate your acknowledgment of the cleanliness of our hotel. Maintaining a pristine environment for our guests is a top priority, and we take great care in ensuring all areas are impeccably cleaned and sanitized. Your satisfaction is paramount to us, and we're glad to hear that our efforts have contributed to a positive experience during your stay. Should you choose to visit us again, rest assured that we will uphold the same high standards of cleanliness for your comfort and enjoyment.
by A traveller
Posted Jan. 29, 2024 on Expedia
It is very close to Two shopping centers, it is next to a truck stop but surprisingly it was quiet throughout the night and it was a pleasant stay
Comment from Hotel Management
Jan. 31, 2024 by Guest Relations Management, Hotel Management
Hi Marissa! Thank you for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location near two shopping centers. We're delighted that despite being next to a truck stop, you found your stay to be quiet throughout the night. Providing a peaceful and restful environment for our guests is important to us, and we're glad that we succeeded in providing you with a comfortable experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for nearby attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!
