Ratings based on 928 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
The staff went above and beyond . Hoping to be back soon! If you’re looking to be pampered this is the place to be :)
Comment from Hotel Management
Mar. 5, 2024 by Alma, Hotel Management
Hi Luis,Thank you so much for your wonderful feedback! We're thrilled to hear that our staff went above and beyond during your visit, making your experience memorable. Our team at Shade Hotel Redondo Beach is passionate about delivering exceptional service and ensuring each guest feels pampered and valued. It's heartwarming to know we achieved this with you.We're looking forward to welcoming you back soon and continuing to provide the high level of care and luxury you've come to expect from us. If there's anything specific you enjoyed or if you have any special requests for your next visit, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities, and we're here to make your next stay even more delightful.Thank you again for choosing us for your pampering experience. See you soon!Alma,Rooms Operations Manager
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Alma, Hotel Management
Hi valued guest, We're absolutely delighted to receive your 10 out of 10 review! It brings us immense joy to know that we were able to provide you with an experience that not only met but exceeded your expectations. Our team is deeply committed to delivering exceptional service and ensuring that every guest feels truly valued and pampered during their stay.Hearing that you're looking forward to returning is the highest compliment we could receive. We eagerly anticipate your next visit and the opportunity to make it even more memorable than the last. If there are any specific aspects of your stay that you particularly enjoyed or if you have any preferences for your future visits, please do not hesitate to let us know. We are here to cater to your needs and ensure your experience is tailored to your utmost satisfaction.Thank you once again for your wonderful feedback and for choosing our establishment for your stay. Until we have the pleasure of welcoming you back, take care and safe travels!AlmaRooms Operations Manager
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Alma, Hotel Management
Hi Matthew,We are overjoyed to receive your 10 out of 10 review! Thank you for taking the time to share your wonderful experience with us. It's truly heartening to hear that our staff, amenities, and location met your expectations and contributed to a memorable stay.Our team works diligently to ensure that every guest enjoys a comfortable, welcoming, and exceptional experience, and knowing that we achieved this with you is incredibly rewarding. Your kind words about the cleanliness, the quality of service, and the convenience of our location, especially being within walking distance to the beach, are greatly appreciated.We're thrilled that you chose to stay with us and that we could contribute to a positive and enjoyable visit. Your feedback is invaluable and serves as encouragement for our team to continue delivering the high standards of hospitality we strive for.We look forward to the opportunity to welcome you back for another outstanding experience. If there's anything specific that you enjoyed or if you have suggestions for how we can make your next stay even more special, please do not hesitate to reach out.Thank you again for your fantastic review and for choosing Shade Hotel Redondo Beach. Until next time, take care!Warmest regards,AlmaRooms Operations Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Very clean. Great staff and all the amenities were the best. Walking distance to the beach.
Comment from Hotel Management
Mar. 1, 2024 by Alma, Hotel Management
Hi Wais,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our facilities to be very clean and that our staff made a great impression on you. Providing top-notch service is a priority for us, and it's wonderful to know that our team met your expectations.We're also thrilled that you enjoyed our amenities and found their quality to be the best. It's great to hear that our location, being within walking distance to the beach, added value to your stay, allowing you to easily enjoy the beautiful surroundings.Your satisfaction is very important to us, and we're glad to have provided you with a memorable experience. We look forward to welcoming you back in the future for another enjoyable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager
by A traveller
Comfortable and romantic
Posted Feb. 22, 2024 on HotelsI knew it would be a great stay when I was handed a cookie and glass of sparkling wine upon arrival! The room is so spacious (could easily fit a family of four) and smelled wonderful(not like cleaning products). The bed was comfortable and the view was great. A bathtub on the balcony made for a very relaxing evening!
Comment from Hotel Management
Feb. 24, 2024 by Alma, Hotel Management
Dear Madalynn,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and that we could make your arrival extra special with a cookie and a glass of sparkling wine. Providing a warm welcome is important to us, and we're delighted that it set a positive tone for your stay.We're pleased to hear that you found your room spacious and inviting, with a pleasant aroma that added to your comfort. It's fantastic to know that you found the bed comfortable and that you enjoyed the great view from your room. The bathtub on the balcony sounds like the perfect way to unwind and enjoy a relaxing evening—we're thrilled that you were able to take advantage of this unique feature!Your kind words mean the world to us, and we're grateful for the opportunity to have hosted you. We hope to welcome you back for another memorable stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Alma, Hotel Management
Hi Stephanie,Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we succeeded in doing so.Your feedback means the world to us, and we truly appreciate your kind words. We're glad that we could meet and exceed your expectations, and we're grateful for your recommendation.We can't wait to welcome you back for another wonderful stay in the future. If there's anything specific you loved about your experience or anything we can do to make your next visit even better, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager
by A traveller
Not well informed
Posted Feb. 18, 2024 on HotelsDue to the Super Bowl I was unable to take my car out til 11 am, did not know about this in advance and I was not told parking there costed $45!
Comment from Hotel Management
Feb. 24, 2024 by Alma, Hotel Management
Dear Laura,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We're deeply sorry to hear about the inconvenience and frustration you experienced during your visit.First and foremost, we sincerely apologize for any inconvenience caused by the restriction on vehicle movement due to the Super Bowl event. It's regrettable that this information was not communicated to you in advance, and we understand the impact it had on your plans. We will certainly review our communication procedures to ensure that guests are informed of any special events or restrictions that may affect their stay.Additionally, we apologize for any confusion regarding the valet fee. It's important to us that our guests are fully informed about any additional charges, and we regret any oversight in communicating the parking fee to you. We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this may have caused.Your feedback is incredibly valuable to us, and we will use it to improve our communication processes and ensure that future guests have a more seamless experience.We truly appreciate your patronage and apologize for any disappointment or frustration you experienced during your stay. If there's anything else we can do to address your concerns or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,AlmaRooms Operations Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Beautiful place. Room was clean and spacious.
Comment from Hotel Management
Feb. 24, 2024 by Alma, Hotel Management
Dear Amy,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our place beautiful. Providing a clean and spacious room is essential to us, and we're delighted that we could meet your expectations in this regard.We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
Great place
Comment from Hotel Management
Feb. 24, 2024 by Alma, Hotel Management
Dear LisaThank you for your kind words! We're delighted to hear that you had a great experience with us. Providing a wonderful experience for our guests is what we strive for, and we're thrilled that we could meet your expectations.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Alma, Hotel Management
Dear Jasmine,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience during your stay fell short of your expectations.Your satisfaction is incredibly important to us, and we regret that we were not able to meet your needs during your time with us. We take all feedback seriously, and we will use your comments to address any issues and make necessary improvements to ensure a better experience for our future guests.If there are specific details about your stay that you would like to discuss further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your input is invaluable in helping us enhance our services and ensure that all our guests have a positive experience with us.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards,AlmaRooms Operations Manager
