Ratings based on 979 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 17, 2024 on Hotels
by A traveller
Posted Feb. 17, 2024 on Expedia
So pretty and cozy…..wish there was a light that can be used without having to get out of bed to turn off ….
by A traveller
Posted Feb. 16, 2024 on Hotels
by A traveller
Posted Feb. 8, 2024 on Hotels
by A traveller
Just OK — miss the old Crescent
Posted Feb. 5, 2024 on HotelsThe Crescent was better kept, and an actual hotel, before it was acquired by Sonder. I miss the staff and attention to cleanliness. The valet guys were honestly the best part of this stay — very welcoming and helpful. Also there was a problem with my thermostat that was never resolved. Great location though if you need to be in BH and stay affordably.
by A traveller
Posted Feb. 3, 2024 on Expedia
Room was not ready when I arrived 45 minutes after check-in time. Then there was a maintenance issue which caused a room change. Property seems run-down in general.
Comment from Hotel Management
Feb. 12, 2024 by Sonder , Hotel Management
Hi James, your feedback is appreciated. We're incredibly sorry for the delay in getting you into your space. Thank you for your flexibility while we addressed the maintenance issue in your space. We hope to show you a more seamless arrival next time.
by A traveller
Posted Jan. 21, 2024 on Expedia
So long as you don’t need to shower or sleep, the property is great. The street noise and interior noise is sleep prohibitive, but the worst part is that our room was 83 degrees and we couldn’t control it except thru a wall ac that didn’t cool it down. They control temp at front desk! The shower looked too dirty to use. Don’t stay here.
Comment from Hotel Management
Feb. 8, 2024 by Sonder, Hotel Management
Hi Kristin, your honest feedback is important to us. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry your stay was disappointing. Our team could've addressed any cleanliness concerns during your visit. Should you decide to give us another chance, we'd love to welcome you back under better circumstances.
by A traveller
Posted Jan. 19, 2024 on Expedia
Loved the staff always there when needed. If an issue arised they were there to help.
by A traveller from brooklyn
Posted Jan. 13, 2024 on Expedia
Didn't like the absence of a key to the room. Hated using codes instead. Give people keys. There will no problems then. Thank you.
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Sonder, Hotel Management
Hi Berta, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.
