Ratings based on 557 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lutz
Posted Dec. 29, 2023 on Expedia
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Aurianne Direction Zenitude Lacacia Lourdes , Hotel Management
Bonjour,pourrions nous comprendre cette note avec un retour expliqué pour avancer ? Merci par avance,Aurianne Direction Zenitude Lacacia Lourdes
by A traveller
Posted Sep. 20, 2023 on Expedia
I learned my lesson for the last time about not checking to see the pool temperature …
It was freezing! Also the pool closes at 7 PM every single night.
The one thing that made my son and I an easy walk into our room was that the hallways are completely blacked out until you move and then a light comes on automatically. But it’s very eerie every time we have to walk to and from the elevator to our room.
I will definitely stay in town closer next time, or wish I would’ve stayed at Ibis.
The only reason why I didn’t was because these guys had a pool which I didn’t get to go into.
Comment from Hotel Management
Sep. 29, 2023 by Aurianne Direction Zenitude L'Acacia, Hotel Management
Dear Customer,Our pool is not heated, we are sorry that this may not please you,it’s still at 23 degrees right now.Lighting is automatic at night, everywhere, in common areas,we are sorry that you could not feel at ease in our residence,of your own,Aurianne Direction Zenitude L'Acacia
by A traveller from Quebec
Posted Sep. 18, 2023 on Expedia
Grand studio très bien pensé, offrant toutes les commodités pour un séjour de plusieurs jours. Lit un peu dur. Je n'ai pas eu l'occasion d'essayer la piscine, mais semble bien.
by A traveller
Posted Aug. 3, 2023 on Expedia
Comment from Hotel Management
Sep. 29, 2023 by Aurianne Direction Zenitude L'Acacia, Hotel Management
nous sommes navrés de lire votre note et sdommes à disposition pour toute reclamation,Aurianne Direction Zenitude L'Acacia
by A traveller
Posted Jul. 27, 2023 on Expedia
The staff were very friendly and welcoming.
The sofabed was actually comfortable and the linens were very clean.
It rained the day we were there, so we didn't use the pool, but it looked very clean and spacious.
There is a really nice bakery just 2 minutes walk from the hotel to the main road.
Delicious croissants and hot coffee!
The hotel seems well designed and situated for people visiting the nearby downtown and Sanctuary of Our Lady which is just 15 minute walk away ... Lots of shopping and food.
We really liked Casa Italia and Au Roi Albert for dinner.
Would stay there again.
Comment from Hotel Management
Aug. 9, 2023 by Aurianne Direction Zenitude L'Acacia , Hotel Management
tank you very much for this commentary,we hope to welcome very soon !best regards
by A traveller
Posted Apr. 15, 2023 on Expedia
We arrived exhausted late at 9:30pm due to horrible Paris traffic. We did not understand the Zenitude email because it was in French so we’re surprised to be locked out.After trying the emergency number many time a Zenitude employee did not help. We were left stranded with no apologies or refund, just excuses! With the help of 5 Lourdes Good Samaritans we finally were helped by Hotel Raissy and Astrid who I highly recommend.
Hotel Zenitude was cruel to us!!!!
Comment from Hotel Management
Apr. 26, 2023 by the manager , Hotel Management
Good morning,we had your reservation in ACACIA.we have sent you codes by mail with the contact you let on the reservation, you made.you did not let us any message because you called without the country code for france...so phone calls could not arrive.i had the emmergency phone with me, as i explained you, and somes guests phoned me during this night...so it was a problem with your phone.you had 3 nigths reserved and you did not came at the reception, to tell us something dring the 3 days.you prefered directly get in another hotel and you ask for a refound...you let us a bad commentary and you did note sleep in our establishment,the residence has booked the room, and everything was ok, it is not our fault, if you decided not coming during the stay.it never happens here with any guests,the mechancety is not the solution,best regards
by A traveller
Posted Mar. 22, 2023 on Expedia
Close to the Cathedral, can walk to there. Plenty of parking, clean bedroom, sturdy furniture, excellent mattress. Very friendly staff. Highly recommend it.
Comment from Hotel Management
Mar. 23, 2023 by aurianne, Hotel Management
bonjour et merci de ce retour : - ) @ bientôt chez zenitude !
by A traveller
Posted Mar. 20, 2023 on Expedia
Comment from Hotel Management
Mar. 23, 2023 by aurianne, Hotel Management
bonjour,nous vous remercions d'avoir pris le temps de ce retour et restons à votre ecoute pour toute prochaine demande,
by A traveller
Posted Feb. 16, 2023 on Expedia
It doesn’t take that long to walk to the Sanctuary from hotel. I really enjoyed my stay, specially during the off season. There is no line to compete to go to the grotto or fill the bottle with spring water. Good luck in the summer time. Always remember to spend time in adoration, located at the Crypt, behind the giant crown.
Comment from Hotel Management
Feb. 17, 2023 by Zenitude Acacia, Hotel Management
Good morning, thank you for your comment. We are happy you enjoyed your stay with us and you appreciated to spend your time in Lourdes by discovering all points of interest. We hope to welcome you back for a future stay. Have a great day, regards, Zenitude Acacia Lourdes
