Ratings based on 480 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Princeton
Posted May 11, 2024
I have a service dog and I was made to pay for her to stay with me when the information states service animals are exempt from that fee.
I was also asked what medical condition I had that made her a service dog! That is a HIPAA violation! It is none of their business the reason I have a service dog. She is registered. That's all they need to know.
Please make sure I am refunded that fee.
Comment from Hotel Management
May 13, 2024 by Hotel Manager, Hotel Management
Dear Bobbi,We are truly sorry to hear about your experience regarding your service dog. We deeply apologize for any inconvenience or discomfort caused by the misunderstanding and the violation of your privacy. Our policy fully respects the exemption of service animals from fees, and we acknowledge the mistake made in your case. We take your feedback seriously and will address this matter immediately. Your refund for the fee will be processed promptly. Rest assured, we'll also review our staff training to ensure that situations like this are handled with the utmost professionalism and sensitivity in the future. We appreciate your understanding and value your patronage.Sincerely, Hotel Manager
by A traveller
Posted Mar. 16, 2024
Friendly staff, clean rooms, good hot breakfast.
Comment from Hotel Management
Mar. 18, 2024 by Hotel Manager, Hotel Management
Dear Sarah,Thank you for your glowing feedback. We're thrilled to hear that you had a great experience with our friendly staff, clean rooms, and enjoyable breakfast! Providing exceptional service and cleanliness is important to us, and we're delighted that we could meet your expectations. We hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Mar. 15, 2024 on Expedia
Ok
Comment from Hotel Management
Mar. 16, 2024 by Hotel Manager, Hotel Management
Dear tony,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely, Hotel Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Average rating because it was just that. We got what we paid for happily, especially being on a budget.
Comment from Hotel Management
Feb. 12, 2024 by Hotel Manager., Hotel Management
Dear Kaylyn,Thank you for your feedback. We're glad to hear that you felt you got what you paid for and that our budget-friendly options met your expectations. We appreciate your honesty and are grateful for your patronage. We look forward to the opportunity to welcome you back again.Sincerely, Hotel Manager
by A traveller
Posted Jan. 14, 2024 on Expedia
I spent 3 days here during a snow storm. I was very comfortable.
Comment from Hotel Management
Jan. 15, 2024 by Hotel Manager., Hotel Management
Dear Royletta,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Hotel Manager., Hotel Management
Dear Evans,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A traveller
Posted Dec. 28, 2023 on Expedia
Horrible experience - Expedia and this hotel falsely advertised a 5 person room, but only gave us a room where 4 could sleep (2 double/queen beds). We made a reservation for 5 adults several weeks prior, and the hotel staff even confirmed that our reservation was for 5 people. However, they would only gave us a room for 4 people, and were not prepared to give us a cot or a roll-away bed. It was Christmas Day and my family had traveled all the way from Indiana. It was 10 pm at night, and I begged them for an hour for a cot or a 2nd room so that 5 people could actually sleep, but they refused. My son ended up leaving and had to drive 30 minutes away to stay elsewhere. What scrooges! This hotel had plenty of free rooms available, and they openly admitted that the reservation was for 5 people, but they they would NOT fulfill the reservation. They expected me and my parents and my adult kids (all over 20 years old) to sleep 3 in a bed. REALLY??? - Who sleeps 3 people in a double/queen bed???
Comment from Hotel Management
Dec. 29, 2023 by Hotel Manager., Hotel Management
Dear Natalie,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
When we arrived in our 1st room, we noticed the sheets were stained, so we then moved to another room, we found that the toilet was loose, and very low. Towels were very stringy!
We did not appreciate that we had to walk by someone smoking by the door to get into the hotel.
Comment from Hotel Management
Dec. 27, 2023 by Hotel Manager, Hotel Management
Dear John,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager
by A traveller
Posted Dec. 25, 2023 on Expedia
Will not stay here again..noise ,rude people , dopeheads and careless staff.
Comment from Hotel Management
Dec. 27, 2023 by Hotel Manager , Hotel Management
Dear Kevin,Thank you for visiting us. We are sorry you were unsatisfied with our service and hospitality during your stay. We take your feedback seriously and will work to improve the areas of concern to the best of our abilities. We would appreciate another opportunity to serve you in the future.Sincerely, Hotel Manager
