Ratings based on 393 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Raquel, Hotel Management
Many thanks for sharing your experience AlexeyKind regards
by A traveller from Murphy
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Raquel, Hotel Management
Thanks Lisa for sharing your experience with us.We hope to see you againKind regards
by A traveller
Posted Jan. 3, 2024 on Expedia
Good
Comment from Hotel Management
Jan. 9, 2024 by Raquel, Hotel Management
Many thanks Arturo,We are glad to know that everything was good during your stay.Kind regardsRaquel Serradilla
by A traveller from Takoma Park
Posted Dec. 30, 2023 on Expedia
A lovely hotel in an excellent part of town. Incredibly attentive and kind staff. Will stay here next time I am in Madrid.
Comment from Hotel Management
Jan. 2, 2024 by Raquel, Hotel Management
Many thanks James,We hope to see you againKind regards
by A traveller
Bathtub was not clean..
Posted Nov. 19, 2023 on HotelsWe requested for a room with a bathtub since we love taking a bath after a long day. However, the tub was pretty dirty we didn't want to take a bath.Too bad. Location is good and room very spacious. Nespresso machine was a bonus.
Comment from Hotel Management
Jan. 2, 2024 by Raquel, Hotel Management
Dear customer,We are so sorry about the incidence with bathtub.Please if you have any problem, you can say us and we can solve it i the same moment.We hope to have the chance to see again and you could check that it was an isolate incident.Thanks and kind regards
by A traveller
Posted Nov. 8, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Raquel, Hotel Management
Muchas gracias José ,Será un placer volver a tenerte con nosotros siempre que quierasUn saludo
by A traveller
Posted Oct. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Raquel, Hotel Management
Dear Martin,We are very interested in knowing about your bad experience. If you could explain us what happened, we could have the opportunity to improve it.We await for your notices.Thanks and regards
by A traveller from Stockport
Posted Oct. 19, 2023 on Expedia
.
Comment from Hotel Management
Oct. 25, 2023 by Raquel, Hotel Management
Many thanks Andrew for your great score.We will work in the same line to satisfy our customersKind regards
by A traveller
Posted Oct. 16, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Raquel, Hotel Management
Muchas gracias Ana María,Esperamos vovler a verteUn saludo
by A traveller
Posted Oct. 6, 2023 on Expedia
Centrally located. Wonderful buffet breakfast. Great decor in the lobby area. Downside, rooms are extremely small and not well represented in the pictures on their website.
Comment from Hotel Management
Oct. 9, 2023 by Raquel, Hotel Management
Dear GregoryMany thanks for your comments and about the rooms, there are different sizes, depending on the type you have choosen, and also depends on the situation in the building.For the next time , please advise us and we can find one room according your needs.Thanks and regards
