Ratings based on 630 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 19, 2024 on Expedia
Friendly and helpful staff. Good, basic hotel. We missed having a bar or cafe where you could get a drink.
Comment from Hotel Management
Jan. 19, 2024 by The General Manager, Hotel Management
Thanks for your comments.We have a breakfast restaurant, and given the bars, taverns, and "tapas" restaurants that surround the hotel, we decided not to have this service. You can enjoy it around the hotel.Thank you and we look forward to seeing you at our hotel.Sincerely,
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by La Dirección, Hotel Management
Estimado Romualdo.Muchas gracias por su puntuación. Esperamos verle siempre que vuelva a Madrid en HRC Hotel.Atentamente,
by A traveller
Posted Jan. 1, 2024 on Expedia
Great location, 6-10 minutes walking distance to Catedral de la Almudena and Royal Palace, 25 minutes walk to National Meseum of Prado, and we walked 19 minutes to Puerta Del Sol and did the New Year countdown. There is a grocery supermarket Dia is just next block at which you may get what you need for breakfast (pastry, coffee, fruits etc); the room is clean and Spacey - guess the triple room (there are 3 of us) is bigger; the reception is 24 hours and during late afternoon and evening the front door is closed and you need to buzz in, this makes us feel safe; the staffs are friendly, they answered all of our questions; there is a local restaurant (name is Los Angeles, - not related to America at all), the foods are very good, the seafood rice is a must-try
Comment from Hotel Management
Jan. 4, 2024 by The General Manager, Hotel Management
Thank you for analyzing the weather, something that will surely help many travelers decide on our hotel. The area is very quiet.We are waiting for you at Hotel Reyes Católicos.
by A traveller
Posted Dec. 10, 2023 on Hotels
HRC is a great place to stay during a short, break in Madrid. Room was compact but clean, modern and adequatey equipped. It's located in a quiet side street within easy walking distance of most of central Madrid. Very good value.
Comment from Hotel Management
Dec. 19, 2023 by The General Manager, Hotel Management
Thank you for analyzing in so few words the essence of our Hotel.We hope to see you again at the Hotel Reyes Católicos.Sincerely,
by A traveller
Posted Dec. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 19, 2023 by The General Manager, Hotel Management
Gracias por su visita.
by A traveller
Posted Nov. 24, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by The General Manager, Hotel Management
Gracias por su alta calificación
by A traveller
Posted Nov. 13, 2023 on Expedia
This hotel is very poor. I feel the rooms advertised were certainly not what I received. The room wasn’t nice, had mould all around the shower and wallpaper flaking off. One of the electrical sockets had the plate off! Would never return or recommend
Comment from Hotel Management
Nov. 14, 2023 by The General Manager, Hotel Management
Dear Guest.We are sorry for your poor opinion. Fortunately it is not the opinion of the majority. We must evaluate other aspects such as location, treatment of the staff, etc... However, we regret not counting on your presence from now on.Thank you and we apologize.
by A traveller
In the heart of Madrid.
Posted Nov. 8, 2023 on HotelsGreat location. Did I mention it is a great location? Walking distance to the royal palace and other attractions. And close to the latina district. Many restaurants and shopping close by and two self-serve laundries' in walking distance. Friendly staff (the signoria that runs the cafe is marvelous) and dailey housekeeping. It is an older property so the sound proofing is not the best but everyone quiets down by 2300 so our sleep was not interrupted. Enjoy your stay
Comment from Hotel Management
Nov. 10, 2023 by The General Manager, Hotel Management
Dear Mr. William.Thank you for rating us so well. The location is very good, central but on a quiet street. Alejandra, our restaurant staff is a wonderful waitress. I will pass on your congratulations. The property is old but our guests appreciate that it is a small hotel. Thank you and we hope to see you again at Hotel Reyes Catolicos.
by A traveller
Posted Oct. 30, 2023 on Expedia
The staff hailed a taxi for us quickly which is much appreciated given it's difficult to get a taxi or Uber during morning rush hours
Comment from Hotel Management
Oct. 31, 2023 by The General Manager, Hotel Management
Dear GuestThank you for evaluating all aspects of our hotel. We have a faster taxi request system that comes to the hotel door. Also the street is very quietWe hope to see you again at the Reyes Catolicos hote
by A traveller
Posted Oct. 20, 2023 on Expedia
Everything was great, close to all the attractions. The staff is friendly. but the bed would like to be better.
Comment from Hotel Management
Oct. 31, 2023 by La Dirección, Hotel Management
Dear guest :We are renewing our beds and mattresses, for which we apologize. Thank you for evaluating the rest of the services.Sincerely.
