Ratings based on 211 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good and bad equally.
Posted Oct. 21, 2023 on HotelsRooms and staff were great. Some areas are a bit tired looking. Big outside bar entertainment area is nice but indoor facilities aren’t enough for a hotel of this size, (5 Blocks of 8 floor buildings). Food was poor apart from breakfast. Dinners were cold and freshly cooked choices were overcooked pork or fish every evening. Pizza oven made sure that was an option every night.
Comment from Hotel Management
Dec. 5, 2023 by Juanes. Assistant Manager, Hotel Management
Thank you David. Our staff will be happy about your words. Hope see you again.
by A traveller
Posted Aug. 31, 2023 on Hotels
Comment from Hotel Management
Sep. 8, 2023 by HYB Eurocalas, Hotel Management
Thank you Vincent for your review. We are pleased to see that you had a nice holidays with us.
by A traveller
Posted Aug. 15, 2023 on Expedia
It was great for Families and lots of entertainment.
Comment from Hotel Management
Aug. 16, 2023 by HYB Eurocalas, Hotel Management
Thank you Vincent for your review. We are pleased to see that you had a nice holidays with us.
by A traveller
Gross
Posted Jul. 9, 2023 on HotelsHorrible!!
My bed was broken, lose and moving if you slightly touched it and had big yellow stains on sheets and pillow.
We got another room to sleep in for the night in another building. The next day at lunch time, they still did not fix bed or even change the dirty sheets. We had to complain 3 times before anything was done. One expects that dirty sheets would be a priority. I felt grossed out the rest of our stay.
We got another room the next day, but it was too late, everything just felt dirty.
On another note, they have a kiddy pool with slides. Our kids found poop in two different locations on the slide, when we told them this, they asked the lifeguards to check, they didnt find it, and because of that they did not close down and clean it. There is water pouring on the slides from above, we mentioned it probably got flushed with the water, but the water is still contaminated. They chose to not listen and not clean the pool. We did not use this pool after that. Disgusting.
Overall they did not take action on cleanliness as one would expect.
The resturant is super noisy and the food was bland.
I do not recommend this hotell at all.
Comment from Hotel Management
Jul. 9, 2023 by Recepción, Hotel Management
Hello Nermina,We're sorry if their holiday wasn't what they expected. We always receive very good marks for cleanliness, andthe facilities are cleaned and disinfected daily and several times. The pools keep a daily cleaning and disinfection record that we can show in reception and it is all correct.We immediately went to see what was there when we were informed and saw nothing, the lifeguard told us there was nothing.Thank you for your feedback and we will take this into account in order to improve our services.Best regards.
by A traveller
Posted Jun. 28, 2023 on Hotels
Comment from Hotel Management
Jun. 29, 2023 by Juan Esteban. Adj. Manager, Hotel Management
¡¡¡Genial David!!!Nos alegra mucho que haya disfrutado de sus vacaciones con nosotros.Saludos.
by A traveller
Posted Jun. 22, 2023 on Expedia
bar staff were very friendly. food was better than expected given some of the reviews. Pool area was loud but that is expected as a family hotel.
Comment from Hotel Management
Jun. 22, 2023 by Juan Esteban. Adj. Manager, Hotel Management
Thank you for your coment Tom.
by A traveller
Posted Jun. 12, 2023 on Hotels
Comment from Hotel Management
Jun. 14, 2023 by Juan Esteban. Adj. Manager, Hotel Management
Thank you Sian for your review. We are pleased to see that you had a nice holidays with us.
by A traveller from Gondomar
Posted Oct. 4, 2022 on Expedia
The hotel is good , good location for people who rent a car and want to explore calas
Dinner and breakfast area is very small for all the people, tables empty and don't have distancing
The bar closes early
No place to eat nothing after dinner
Internet only free in common areas, for have it in rooms you need to pay
Comment from Hotel Management
Oct. 4, 2022 by Juanes. Jefe de recepción, Hotel Management
Dear Patricia.Thank you for your visit.
by A traveller
Enjoyable visit
Posted Sep. 26, 2022 on HotelsEnjoyed my stay at Eurocalas, friendly staff, clean, great pools, nice food.
Comment from Hotel Management
Sep. 26, 2022 by Juanes. Jefe de recepcion., Hotel Management
Thank you Barry.We are very happy you enjoyed your holidays with us.See you soon again.
by A traveller
Enjoyable stay. Minor areas for improvement.
Posted Aug. 12, 2022 on HotelsGreat stay, was disappointing staff at the pool did not know how to use the chair lift as I could have done with assistance getting in and out of the pool. I would also suggest that when borrowing bats and balls etc that a room number is given to ensure return, my daughter tried to play table tennis many times but the bats had not been returned which was frustrating. Cesar is an excellent asset to the hotel, he has a lovely way with him and was very pleasant and great at his job.
Comment from Hotel Management
Aug. 12, 2022 by Juanes, Hotel Management
Thank you for your review.
We are happy that you enjoyed your stay with us and will check your coments about the chair lift. Next time please contact us at reception.
Thank you in advance.
