Ratings based on 214 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.7 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2023 on Hotels
by A traveller
Posted Jul. 20, 2022 on Hotels
by A traveller from Dublin
Posted Jul. 9, 2022 on Expedia
The hotel is very old. The photos on Expedia does not match what you’d expect in person. The front desk staff are incredibly rude and do not treat guests well. They act like they’re being bothered if you come up. In general this place must have been a great hotel 25 years ago but it’s not worth staying at. Save your money and go stay in a different city close to a Antalya . I tried calling Expedia twice to move me to a different location and a newer hotel.
by A traveller
Posted Jun. 24, 2022 on Expedia
Very clean, wonderful staff and nice food
Comment from Hotel Management
Jun. 25, 2022 by CRYSTAL SUNSET, Hotel Management
Dear Mattz,
We would like to thank you for choosing a Crystal Sunset Luxury Resort & Spa and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again...
Best Regards,
Hotel Management
by A traveller
Honey moon
Posted Oct. 24, 2021 on HotelsIt was a great stay at this hotel, the staff was friendly and helpful .
The entertainments were perfect
Comment from Hotel Management
Oct. 25, 2021 by CRYSTAL SUNSET, Hotel Management
Dear Guest Suliman,
Thank you for taking the time to share your experiences. We are glad to hear that we were able to meet your expectations. We look forward to welcoming you back here in the nearest future.
Best Regards,
Kaan Varol
General Manager
Crystal Sunset Luxury Resort & Spa
by A traveller
Posted Oct. 22, 2021 on Expedia
by A traveller
Posted Sep. 19, 2021 on Expedia
by A traveller
Wonderful Resort for Vacation
Posted Sep. 4, 2021 on HotelsIt was nice resort
Comment from Hotel Management
Sep. 6, 2021 by CRYSTAL SUNSET, Hotel Management
Dear Dzhwar,
Thank you for taking the time to share your experiences. We are glad to hear that we were able to meet your expectations. We look forward to welcoming you back here in the nearest future.
Best Regards,
Kaan Varol
General Manager
Crystal Sunset Luxury Resort & Spa
by A traveller from Palm Harbor
Posted Sep. 2, 2021 on Expedia
The worst staff ever. Unprofessional. No education and no training whatsoever. Staff at the lobby are not friendly at all. Visitors will regret every penny paid.
Comment from Hotel Management
Sep. 3, 2021 by CRYSTAL SUNSET, Hotel Management
Dear Talal,
We are all upset because of your negative feedback. We want you to know that we are not aware of which kind of negative situation you have experienced with our employees, that's why we cannot intervene in this matter. We would like you to explain your complaints againts our employee by sending us an e-mail. We are sorry for all the negative things you have experienced here. We hope to welcome you again and make you more satisfied on your next vacation.
Best regards,
Kaan Varol
General Manager
Crystal Sunset Luxury Resort & Spa
by A traveller
Posted Aug. 15, 2021 on Expedia
The kids enjoyed the slides and the arcade a lot. The family room is very nice and spacious but the beds are not comfortable at all, there was thin blankets for covers so we kept asking for comforters that we didn’t get until the 3rd day. We had to ask for replenishing the cotton buds, water and coffee inside the room. The walls are so thin so you can hear cars on the streets while sleeping and the neighbors arguments as if they were with you. It’s not a beach front hotel, we took a shuttle bus to go to the beach very close by but that was not a problem. Very few of the staff speak english and the last day a member of the staff was very rude to us because we were a bit late to check out.
Comment from Hotel Management
Sep. 8, 2021 by CRYSTAL SUNSET, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your feedback which we will use to improve our service. As Crystal Hotels Resorts & Spa, our objective is day by day to adapt ourself to new developments and offer a higher level of service. Accordingly, we believe that your complaints, criticisms and suggestions will contribute to our works much more than anything. We are sorry to hear we could not exceed your some expectations and do hope we have the opportunity to make your stay a fantastic one in the future. Kind Regards, Kaan Varol General Manager Crystal Sunset Luxury Resort & Spa
