Ratings based on 201 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 27, 2023 on Expedia
The facilities are amazing when traveling with kids. Lots of different activities available to keep you and your kids entertained. However, the food and the food variety are very disappointing. If you’re not picky or don’t care about the food/drinks, this place would be a 5/5. If you do, I rate it a 3/5 because of how disappointing the food was.
Comment from Hotel Management
Oct. 31, 2023 by Smiley Service Team, Hotel Management
Dear Guest, Mr: Christopher ,Thank you for your evaluation of our hotel. The satisfaction of our guests is the main goal of our management and employees, and the physical structure and business understanding of the hotel is designed to ensure that our guests have a peaceful holiday, rest and entertain at the highest level and leave happily.We would be delighted and happy to see you as our guest again on your next holiday, hoping that we can turn your thoughts into positive.Best regards,
by A traveller
Posted Jul. 11, 2023 on Hotels
Comment from Hotel Management
Jul. 12, 2023 by Smiley Service Team, Hotel Management
Dear Guest, thank you for your nice rating!
by A traveller
Posted Jun. 2, 2023 on Expedia
Its an amazing family resort which offers varietynof entertaintment for both adults and kids. The hospitality, food and overall ambiance of this resort is incredible. Highly recommend it to all families considering Antalya holidays
Comment from Hotel Management
Jun. 3, 2023 by Smiley Service, Hotel Management
Dear Faraz,We would like to thank you for taken time to share your nice comments with us. We are happy to know you are satisfied with our services. We will be very happy to welcoming you again!
by A traveller
Posted Oct. 21, 2022 on Hotels
Comment from Hotel Management
Nov. 10, 2022 by Smiley Service, Hotel Management
Thanks!
by A traveller
Posted Oct. 10, 2022 on Hotels
Great place to stay with kids. Good service, friendly staff. Not much to do outside the hotel, although you needn’t leave. Food was good but a bit samey after a week. Plent of drinks available
Comment from Hotel Management
Nov. 10, 2022 by Smiley Service, Hotel Management
Thanks a lot!
by A traveller
Posted Aug. 8, 2022 on Expedia
It had everything for a family holiday. Some of tge staff could have been a bit more helpful. If you ask for something, they just point it to you to DIY. The reception staff, bell boys were great. We have a few issues and they resolved it. The manager also agreed we can check out late which was good.
Comment from Hotel Management
Aug. 10, 2022 by Smiley Service, Hotel Management
Dear Mrs.John,
Thank you for sharing your opinion on that page.
We will be happy to welcome you again!
Kind regards
by A traveller from christiansburg
Posted Jul. 29, 2022 on Expedia
Rooms are very very small and like 1 star hotel, old, outdated, ants everywhere,
Comment from Hotel Management
Aug. 1, 2022 by Smiley Service, Hotel Management
Dear Nurullah,
Thank you for your feedback.
Unfortunateley we recieved your complaint after your stay. Just for your information: after huge fire in 2021 in our region we lost 80% of our forrest near by. So ants, flyes and many type of animals are without their home. As a Hotel administration we all the time kindly ask people to do not take food and drinks to the rooms which is also caused pest.
Best regards
by A traveller
Perfect
Posted Jul. 9, 2022 on HotelsPerfect
Comment from Hotel Management
Jul. 14, 2022 by Smiley Service, Hotel Management
Dear Firas! Thank you very much! We will be happy to see you again!
by A traveller
Posted Jun. 4, 2022 on Expedia
Lovely location and good facilities but was booked at full capacity so queues in the restaurant, service quality dropped, shortage of beach towels and pool busy with queues for slides
Slides could have been open all day 10-6 like other resorts
Comment from Hotel Management
Jun. 9, 2022 by Smiley Service TEAM, Hotel Management
Dear Guest,
We would like to thank you for your review.
We will be happy to see you again for your next holidays.
Best Regards,
by A traveller
Posted Oct. 27, 2021 on Hotels
Comment from Hotel Management
Oct. 29, 2021 by Smiley Service, Hotel Management
Dear Guest,
Thank you for your review regarding your stay at Otium Family Eco Club. Thank you for bringing this matter to our attention, and we assure you that we will do our best to improve the quality of service. Sincerely, we hope to see you again at Otium Family Eco Club.
Best Regards,
