Ratings based on 450 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
May 4, 2024 by Manager, Hotel Management
Hello Kenneth,We're thrilled to hear you had a wonderful stay with us! Looking forward to welcoming you back soon for another fantastic experience.
by A traveller
Posted Apr. 9, 2024
Desk personnel were very helpful and the price can’t be beat.
Comment from Hotel Management
Apr. 10, 2024 by Manager, Hotel Management
Hello Christopher,We are thrilled to hear that our desk personnel were able to assist you during your stay. Our team takes pride in providing excellent service to all our guests. We appreciate your feedback regarding our competitive pricing and hope to welcome you back again in the future.
by A traveller
Go somewhere else
Posted Feb. 18, 2024 on HotelsThe tub had a hump in the back but you couldn’t tell it was there until after you stepped in. It felt like the floor underneath was bowing upwards and bending the tub upwards. My husband fell and busted his head into the tub. Barely had any hot water. Had to program the remote for it to work in the tv. Chips food and trash all stuffed into the chair.
Comment from Hotel Management
Feb. 21, 2024 by Manager, Hotel Management
Hello Lindsey, We're sorry to hear about your experience, and we take all feedback seriously. Your comments have been duly noted, and we have shared them with the relevant departments for review. Our aim is to continuously improve our services for all our guests. We appreciate you bringing these matters to our attention.
by A traveller
Posted Feb. 4, 2024 on Hotels
Toilet leaks water out of base, no water pressure in sink. Light so dark above vanity can’t see self. Room very dirty.
Comment from Hotel Management
Feb. 8, 2024 by Manager, Hotel Management
Dear Guest, We apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will address the maintenance issues you mentioned to ensure a better experience for our future guests. We regret any discomfort caused by the lighting in the room and will look into improving it. Thank you for bringing these matters to our attention.
by A traveller
Posted Jan. 25, 2024 on Expedia
ok for a short overnight stop.
Comment from Hotel Management
Jan. 26, 2024 by Manager, Hotel Management
Hello susan,Thank you for choosing our hotel for your overnight stay. We appreciate your feedback and are glad to hear that your visit met your needs for a quick stop. If you have any further comments or suggestions, please feel free to reach out to our management team directly.
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Manager, Hotel Management
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are glad that you enjoyed your time with us. If you have any specific feedback or suggestions, please don't hesitate to reach out to us. We value your input and would love to hear from you.
by A traveller
Posted Jan. 15, 2024 on Expedia
Dirty clothing was in the room upon arrival. Cob webs and dust on walls and ceilings. Most of the light fixtures were not working properly. The refrigerator was freezing all the food and the temperature dial was broken so it couldn’t be adjusted. No cups were provided for the coffee maker which was disgusting and covered in a white film. When i called the front desk, i was told to come get some. The key cards would only work half of the time. Jade to go to the front desk to get help. This would be one of 5 trips i would have to make for issues. Apparently, the door was not working properly and you had to shake and pull the handle for it to read the card. I Had been there 3 days and the room had not been cleaned once. When I asked about it, i was told they were very busy. The next day the bed was made, trash removed and towels replaced but had not been vacuumed. This would be the only time my room would be serviced during a 6 day stay. Parking was a challenge as there were a lot of work trucks taking up multiple spaces. We were told to park in the adjacent parking lot of a closed business. No lights and in a sketchy area. Horrible experience.
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Hello Jorge, We are sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused. We appreciate your feedback and will address the cleanliness issues with our housekeeping team to ensure a better experience for future guests. We will also check the maintenance concerns you mentioned. Please note, we do not provide cups for the coffee maker due to hygiene reasons, but we apologize if this was not communicated clearly. Your feedback regarding the key cards and parking will also be shared with the relevant departments. We value your feedback and hope to have the opportunity to serve you better in the future.
by A traveller
Holiday Stay
Posted Jan. 6, 2024 on HotelsThe door needs to be more secured. The latch on the door c was broken. It would have been nice to have 2 roll away chairs in the room
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Benjamin, Thank you for taking the time to provide your valuable feedback. We apologize for any inconvenience you experienced with the door latch and the lack of roll away chairs in your room. We will take your comments into consideration as we continually work on improving our facilities and amenities.
by A traveller
Good rooms for the price.
Posted Dec. 31, 2023 on HotelsAlways enjoy my stay here. Nice and quiet. Check in is always quick. Very good rooms for the price. Good service.
Comment from Hotel Management
Jan. 2, 2024 by Manager, Hotel Management
Hello Kelly,Thank you for your kind words! We strive to provide a peaceful and efficient experience for our guests. It's great to hear that you found our rooms to be a good value and received excellent service. We look forward to welcoming you back for another enjoyable stay in the future.
by A traveller
Posted Dec. 21, 2023 on Expedia
It was a good stat
Comment from Hotel Management
Dec. 23, 2023 by Manager, Hotel Management
Hello Robert,Thank you for your feedback! We're glad to hear you had a positive experience during your stay. If you have any other comments or suggestions, please feel free to reach out to us.
