Ratings based on 337 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Reservations, Hotel Management
Thank you for your review.
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Reservations, Hotel Management
We are sorry that you were disappointed with your stay.
by A traveller
Posted Feb. 6, 2024 on Expedia
The property was amazing with breathtaking views at every turn ! The restaurant bar area was very hip we loved it . Was very hard to get ice
Comment from Hotel Management
Mar. 13, 2024 by Reservations, Hotel Management
Thank you for your review.Happy you enjoyed your stay,
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Reservations, Hotel Management
Thank you for your review. It was a pleasure hosting you.
by A traveller from Lakeland
Posted Feb. 3, 2024
The location is this resort's best asset. Excellent view across the bay with a calm beach that is perfect for swimming. You need to take the ferry to access the resort from the side of the bay that has the road access, marina, restaurants, etc., but the ferry takes 5 minutes and is constantly running, making this a non-issue. The property is dated, however, and the shower had minimal pressure and heat. The sliding door to the patio was barely usable. The restaurant had decent food but the service is hit or miss....although this is normal for the Caribbean to a certain extent.
Comment from Hotel Management
Feb. 5, 2024 by Reservations, Hotel Management
We appreciate your feedback, and we are happy that you had a good stay overall.
by A traveller
Posted Jan. 1, 2024 on Expedia
Great view! Nice location, kayak on site, we enjoyed the Doo little restaurant, live music and friendly staff, although the rooms need a lot of upgrades, and cleaning. There were roaches and centipedes, a lot of mosquitos, missing propane tank to cook in the stove, coffee machine with an outlet that we couldn’t use.
It is a dive resort but the dive place is for rent.
Food was good but overpriced.
The massage we got at the hotel’s Spa was really good!
Overall We enjoyed all the tours we did at Saint Lucia!
Comment from Hotel Management
Jan. 9, 2024 by Reservations, Hotel Management
Thank you for your review.
by A traveller
Posted Dec. 30, 2023 on Expedia
The beach at the resort and the calm water for swimming are lovely. But this resort is poorly managed and it's too bad as the setting is amazing. There are a few really good staff here who are hardworking, welcoming and helpful. Many seem uninterested in their jobs or in serving the guests.
Not for you if you have trouble with stairs - there are lots of them.
Not for you if you like a quiet place. The restaurant loves to play the loud music they enjoy, but not all the guests seem to enjoy it.
Next door, on the public beach, are an unruly gang of guys who smoke dope all day, while renting out beach chairs etc. One night they played really loud music, disco level until 1am. Then the roosters start a few hours later.
I hope the General Manager - we were there for a week and never saw him - reads this and offers his staff some customer service training and praises the good ones (Ricky, Martin, Flavia and Jean).
Maybe pay the staff more, or do something to increase the level of service.
One morning our shower didn't work, the toilet flooded twice, then the water was off completely. Couldn't even brush our teeth. Went down to the bar to ask for some water and the bar manager insisted on charging me $5 USD for the bottle of water.
The office later apologized.
Do something about the gang next door. Feels unsafe over there. The resort advised us to call the police if we were troubled by the noise. Not helpful.
Comment from Hotel Management
Feb. 5, 2024 by Reservations, Hotel Management
Thank you for your review.As a hotel we have realized that there is guest who will love the hotel, and some will not be due to preferences.One thing we can say is that an effort is always made on the staff part as well a management to address any issues and resolve them before a guest leaves.You did meet with management to address your concerns and was satisfied with the outcome. There are things that are beyond the control of the hotel when it comes to outside factors however, we advise all guest on the area and surroundings.
by A traveller
Posted Dec. 11, 2023 on Expedia
The location is spectacular . We enjoyed the waterfront location and the views. The property is dated. The restaurant food was fair, but the service was slow. The meals were served in an uncoordinated manner. We were a group of 6 and this unnecessarily stretched out the time spent in the restaurant. One morning breakfast took over 2 hours, and only four of us required food.
Comment from Hotel Management
Jan. 9, 2024 by Reservations, Hotel Management
Thank you for your review.
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Reservations, Hotel Management
Thank you.
by A traveller
Posted Dec. 2, 2023 on Expedia
Marigot bay is absolutely beautiful the resort is on a steep hill by the bay and beach. Our view was perfect. George was so helpful on giving us information and help. He is the best!! The resort is isolated so it is relaxing. You can arrange excursions from the resort We loved this place
Comment from Hotel Management
Dec. 5, 2023 by Reservations, Hotel Management
Thank you for this wonderful review.
