Ratings based on 52 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Keep Driving
Posted Mar. 1, 2024 on HotelsThe front desk clerk was professional and friendly. The beds were very comfortable. The hotel appears to be newly renovated however not very well. The bathroom ceiling tile over the toilet was warped and sagging. There is a large water stain on the ceiling over the shower head. The faucet in the tub is very loose. The area along the tub and floor looks moldy black. The floor in the bathroom was not clean. There was a large stain on the mattress pad that showed through the sheet. The site would not allow me to attach pictures. We stayed in Room 116.
Comment from Hotel Management
Mar. 2, 2024 by Denise C, Hotel Management
Please accept our apologies for failing to meet your expectations. This is unacceptable and has been addressed and corrected. We hope when you are in the area you will stay with us again.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Denise C, Hotel Management
Thank you Ricardo
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Denise C, Hotel Management
Thank you Jennifer
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Tanya, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARSTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A traveller
Posted Jan. 9, 2024 on Expedia
They didn’t have my reservations thru you (Expedia) had to wait an hour to figure it out and get my rooms. Then there was a hole in the bathroom wall. No soap in shower. Terrible breakfast. Will never book Expedia or go to red roof inn again
by A traveller
Posted Jan. 1, 2024 on Expedia
Bathroom sink was dirty, dried toothpaste in sink. Bathtub in horrible shape and no drain. Breakfast was very limited. Poor window to street, noisy from highway. The room had been remodeled partly and besides bathroom overall was clean and decent. Lady in front was very helpful and kind. Price was good.
Comment from Hotel Management
Feb. 21, 2024 by Denise C, Hotel Management
Thank you Dwight
by A traveller
Not this RedRoof
Posted Dec. 31, 2023 on HotelsNoisy heater & no hot water
by A traveller from waukon
Posted Dec. 6, 2023 on Expedia
Friendly staff but old property and noise from interstate just feet away.
Comment from Hotel Management
Dec. 23, 2023 by Denise C, Hotel Management
Thank you Frank
by A traveller
Not good
Posted Dec. 3, 2023 on HotelsI will never stay at a red roof inn again
Comment from Hotel Management
Dec. 23, 2023 by Denise C, Hotel Management
We would love to know what happened during your stay Emily.
by A traveller
Posted Nov. 29, 2023 on Expedia
Really worried about some of the other reviews that I read but I’m here to say that the hotel was great for an overnight stop. Comfy bed and pillows. Clean room. Good breakfast. Some cosmetic signs of age in the room. Otherwise a great stay!! Would stay again!!
Comment from Hotel Management
Nov. 30, 2023 by Denise C, Hotel Management
Thanks so much Amy. We are glad you didn't take all of the reviews to heart. Some are inaccurate. Hope to see you again.
