Ratings based on 504 Guest Reviews

Hear it directly from our travellers
3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Posted Mar. 17, 2024 on Expedia
Manager was very rude. He would not answer the phone for Expedia, claiming he was busy, but he was just sitting there doing nothing. The place was advertised as having a hot tub, but it does not, and it's been gone for a while; this was the only reason I stayed further away from my event. I asked for a refund because they don't have the things they offer. The room was a hot mess; the TV remote didn't work. I booked a king-size bed, but they had a pad under the sheet that didn't fit the bed; I think it was for a queen-size bed. There were very loud people after me who also wanted a refund because the room was very dirty. The couch was all stained up, and I'm pretty sure this place has bugs. I will never stay here again, even if it was free.
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Tim, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
5 out of 5
by A traveller

Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Manager, Hotel Management
Hello Sandra,We are happy to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic stay!
2 out of 5
by A traveller

Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Apr. 6, 2024 by Guest Relations Management, Hotel Management
Hi Bruce,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
4 out of 5
by A traveller

Posted Jan. 26, 2024 on Expedia
Nice local stay close to plenty of restaurants
Comment from Hotel Management
Jan. 27, 2024 by Guest Relations Management, Hotel Management
Hi Jarod,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed our location, which is conveniently close to a variety of restaurants.We understand the importance of having dining options nearby, and we strive to select locations that offer easy access to various amenities, including restaurants. We are glad that our location met your needs in this regard, and we hope it added to the overall convenience and enjoyment of your stay.Thank you for choosing our hotel, and we appreciate your positive feedback. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back in the future.
3 out of 5
by A traveller

Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Guest Relations Management, Hotel Management
Hi James,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
5 out of 5
by A traveller

Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Guest Relations Management, Hotel Management
Hi Christy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
1 out of 5
by A traveller

Posted Jan. 7, 2024 on Expedia
Room was not clean. Although bed was fixed, I suspected sheets may not have been changed. Bed spread was balled up on the couch not on the bed. Room smelled like Indian food. Strong smell of curry. There were clothes in the closet from previous occupants. Floor was not vacuumed and was stained. Only 1 towel and 1 wash cloth in room. I suspect it was an unused left over from previous occupant. Shower was nasty and uncleaned. There were stains and toothpaste residue. Check-in staff was helpful but when I complained about the room at checkout, all I got was apologies and a promise to have a manager call me. Manager never called but did text with number. After 3 attempts to return text/call to manager, I never was able to get a response. This place was not worth the money and I would not recommend it to anyone.
Comment from Hotel Management
Jan. 9, 2024 by Guest Relations Management, Hotel Management
Hi Douglas,We deeply apologize for the multiple cleanliness and service issues you experienced during your stay at our hotel. Your feedback is crucial to us, and we're truly sorry for falling short of your expectations.We are sorry that your room was not cleaned to the expected standards. It is essential for us to provide a clean and comfortable environment for our guests, and we apologize for failing to meet these expectations. We will address this matter with our housekeeping team to ensure such oversights are avoided in the future.We apologize for the presence of clothes from previous occupants in the closet, as well as the stains and lack of cleanliness in the shower. These issues should have been thoroughly addressed prior to your arrival, and we apologize for the oversight. We will review our cleaning procedures to prevent similar occurrences in the future.We regret that you encountered a strong smell of curry in your room. We understand that different guests may have different preferences, and we strive to maintain a neutral and pleasant environment. We apologize for any discomfort caused, and we will address this matter to ensure that such odors are eliminated.We apologize for the inconvenience you faced with the lack of towels and washcloths in your room. It is important for us to provide ample supplies for our guests, and we apologize for the oversight. We will reinforce our procedures to ensure that sufficient amenities are available in every room.We apologize for the lack of response from the manager despite promising to reach out to you. This miscommunication is unacceptable, and we will address the matter internally to ensure better communication between our staff and management team.We understand your frustration and disappointment with your overall experience, and we apologize for the inconveniences you encountered. We appreciate your feedback, and we will use it to make the necessary improvements to enhance the quality of our services.Thank you for bringing these matters to our attention, and we apologize once again for failing to meet your expectations. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.
2 out of 5
by A traveller

Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Jessica, We're sorry to hear that your experience with us was not up to your expectations. We value your feedback and would appreciate it if you could personally reach out to us to share any specific concerns or issues you encountered during your stay. We strive to provide exceptional service and would like the opportunity to address any areas of improvement. We hope to have the chance to make it right for you in the future.
4 out of 5
by A traveller

Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 7, 2024 by Manager, Hotel Management
Hello Maryanne,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we're glad to hear that you had a good experience with us. If there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We hope to welcome you back soon!
3 out of 5
by A traveller

Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Guest Relations Management, Hotel Management
Hi Amanda,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.