Ratings based on 197 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024 on Expedia
Close to the main shopping area, walking distance.
Friendly staff. Stopped on the Promenade. Lovely inside.
by A traveller
Posted Mar. 4, 2024 on Expedia
All of the staff are very friendly and helpful. They go the extra mile to make your stay a good one. Nothing is too much trouble.
Gullivers Resort is a stones throw from the town and Heights of Abraham.
I would recommend a stay here.
by A traveller
Posted Mar. 3, 2024 on Expedia
Very compact, no chairs, bed very low, no wardrobe or hanging space.
No cooked breakfasts.
Receptionist very reluctant to give
cold breakfast in the morning and strongly recommends getting it in Matlock Bath town centre.
by A traveller
Posted Mar. 2, 2024 on Hotels
by A traveller
Posted Feb. 25, 2024 on Hotels
by A traveller
Not what I expected for the price
Posted Feb. 13, 2024 on Hotels👍We were greeted by a lovely receptionist, the room had everything we needed plus extra like microwave and fridge. We were offered the option of food, able to go to the lounge/bar area to watch a film or take a DVD. Bonus of a free ticket for our son for the theme park as it was closed being out of season.
👎Only surface cleaned, black scum around the plug and taps and spider webs. The thermostat in the room was set at 19 degrees and because we arrived bang on check in time the room hadn't be pre warmed. High up in the Peaks in February we were cold. The heaters are locked and controlled by the reception. I went to reception and asked if we could have it set for warmer and she was very accommodating and said it was reset. We went out to get food and on return it was warm. I then had a bath. Later my son wanted a bath but no hot water but an emersion type heater you had to press to boost it. We had been told about this but I never thought in a hotel this would happen after one bath especially in a room that sleeps 5. Basically it would need to heat for an hour between baths so went to bed. When we woke up at 8.30am the heater was cold and was set at 15 degrees. I tried to ring the reception 4 times through the website as no room phone but no pick up. In the end we just got dressed and left. There was hot water but to cold for a bath.
At 110 pounds a night I did not expect to be controlled on baths, room temperature or be cold. For this reson I wouldn't recommend.
by A traveller
Posted Nov. 6, 2023 on Expedia
by A traveller
Posted Oct. 31, 2023 on Hotels
by A traveller
Illuminations stay
Posted Oct. 3, 2023 on HotelsWe stayed in willows .The room was compact but was perfect for an overnight stay. Everything was clean and new, the grandkids loved every minute. We went to Derwent gardens for the illuminations and couldn’t have picked a better place to stay.
by A traveller
Expected better from a family resort
Posted Sep. 24, 2023 on HotelsThe room I originally got given was not cleaned. The gentlemen didn’t know what to say , I was moved to another cabin , however the lamp was ready to be binned. It was very cold inside. Very small and not enough lamps for the desk underneath. I appreciate it was kids and family. But what do you have to accommodate business? The pics below are what I turned up to. I wasn’t happy , I checked out but I couldn’t explain my problems as it was very busy on Saturday morning. I would like to be compensated as it was a disaster.
