Ratings based on 507 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
I went here with my sisters and a friend for a birthday celebration. This resort was amazing. No complaints at all.
by A traveller
Posted Jan. 30, 2024 on Expedia
It was good. Did not standout as above or below.
Comment from Hotel Management
Feb. 5, 2024 by Shodia , Hotel Management
Dear Kris,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Jan. 20, 2024 on Expedia
Being charged for room service wouldn’t be so bad if you could ever get them on the phone!
Marriott is right next door. You’re better off paying the little bit extra.
Comment from Hotel Management
Feb. 5, 2024 by Shodia, Hotel Management
Dear Jason,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback regarding our room service offering with the Service Delivery Manager and I can assure you that we will continue to use guests' feedback to make improvements where feasible.Once again, I thank you for sharing your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Jan. 17, 2024 on Expedia
The manager was a wonderful person, but the resort all together is a waste of money and time. It’s very expensive for the food and the service that they provide. Food is very limited and not good. Rooms definitely need upgrades specially the bathrooms
Comment from Hotel Management
Jan. 19, 2024 by Shodia , Hotel Management
Dear Neda,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible.Once again, I thank you for sharing your feedback.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Shodia , Hotel Management
Dear Katherine,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Shodia , Hotel Management
Dear Eric,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Shodia, Hotel Management
Dear Jessica,On behalf of the entire team, I want to thank you for sharing about your recent holiday at the Turtle Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences they delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Jan. 6, 2024 by Shodia , Hotel Management
Dear Lisette,Thank you for taking the time to let us know about your experience while staying with us during your recent holiday at the Turtle Beach Resort. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the entire Leadership Team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback.Although we fell short of meeting your expectations during your stay, I do hope that you will consider our resort on your next visit to Barbados, so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services
by A traveller
Terrible for accessibility requirements
Posted Dec. 17, 2023 on HotelsI would not recommend this resort for anyone with a disability.
It appears that this resort has only 1 room suitable for accessibility needs, which was not disclosed when booking. We contacted the resort directly at the time of booking and requested an accessibility room with a walk-in shower, which they promised to reserve for us. However on arrival it was not made available for us. Instead we were presented with a low bath with limited access - the toilet was immediately adjacent to the end of the bath & the shower screen blocked access at the top of the bath. They did provide a stool within the bath, but we still had the negotiate the assault course access to that bath. At least the room was on the ground level, so access to most of the facilities was possible. However the elevator in our wing to the upper floor dining broke down for half of the trip, requiring us to find al alternative elevator in a different wing.
Comment from Hotel Management
Jan. 6, 2024 by Shodia, Hotel Management
Dear Alistair,Thank you for sharing about your recent stay with us.I am writing with sincere apologies for the inconveniences you encountered during your recent stay at the Turtle Beach Resort. Your comfort and well-being are of the utmost importance to us, and it deeply saddens me to learn that we did not meet your expectations, particularly regarding accessibility and the functionality of our facilities.First and foremost, I want to express my heartfelt apologies for not being able to assign you the accessibility room that would have catered to your specific needs. I understand the importance of such accommodations, and it is disheartening to hear that we were unable to provide the level of service you rightfully expected.Additionally, I apologize for the difficulties you faced with the faulty elevator. We recognize the importance of reliable and fully functional facilities, especially for guests with accessibility needs, and I am truly sorry for any inconvenience this may have caused.Your feedback is invaluable to us, and we are taking immediate steps to address the issues you raised. Once again, I sincerely apologize for the inconveniences you faced during your stay. We are committed to learning from this experience and making the necessary changes to enhance our services for all guests.Warm regards,Shodia PickeringGuest Services
by A traveller
Posted Dec. 7, 2023 on Expedia
Comment from Hotel Management
Dec. 8, 2023 by Shodia , Hotel Management
Dear Emad,On behalf of the entire team, I want to thank you for sharing about your recent holiday at the Turtle Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences they delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services
